Abstract
In this paper we present a pilot study of the Print Awareness Tool (PAT). We initially designed PAT as an eco-feedback tool for paper waste reduction, but in our pilot study, it proved additionally even more valuable as an organizational probe providing the opportunity to question organizational paper-based workflows in general. Our findings illustrate that this is particularly true for administrative work where individuals have little agency, i.e. control over the printing tasks and processes they are involved in. We saw, however, that to capitalize on this effect, and to gather and benefit from the knowledge coming to the surface, the tool has to be enriched and managed accordingly. In addition, our study also showed evidence of paper affordances for administrative work that go beyond those discussed in the literature so far. From our findings we finally derive design requirements to digitally support such affordances and to extend PAT from a paper waste reduction tool into an infrastructure that would support organizations with a paper to digital transition.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Aipperspach R, Rattenbuy TL, Woodruff A, Anderson K, Canny JF, Aoki P (2006) Ethno-mining: integrating numbers and words from the ground up. Technical Report, Electrical Engineering and Computer Sciences, University of California at Berkeley
Anderson RJ, Sharrock WW (1993) Can organisations afford knowledge? J Comput Supported Coop Work (JCSCW) 1(3):143–161
Anderson K, Nafus D, Rattenbury T, Aipperspach R (2009) Numbers have qualities too: experiences with ethno-mining. Ethnographic Prax Ind Conf Proc 2009:123–140
Argote L (2013) Organizational learning: creating, retaining and transferring knowledge. Springer, New York
Boehner K, Vertesi J, Sengers P, Dourish P (2007) How HCI interprets the probes. In: Proceedings of the SIGCHI conference on human factors in computing systems (San Jose, CA, USA, Apr-28–May-03, 2007). CHI’07, ACM, New York. pp 1077–1086
Brynjarsdottir H, Håkansson M, Pierce J, Baumer E, DiSalvo C, Sengers P (2012) Sustainably unpersuaded: how persuasion narrows our vision of sustainability. In: Proceedings of the SIGCHI conference on human factors in computing systems (CHI’12). ACM, New York, pp 947–956
Dourish P, Bellotti V (1992) Awareness and coordination in shared workspaces. In: Proceedings of the 1992 ACM conference on computer-supported cooperative work (CSCW’92). ACM, New York, pp 107–114
Froehlich J, Findlater L, Landay J (2010) The design of eco-feedback technology. In: Proceedings of the SIGCHI conference on human factors in computing systems (CHI’10). ACM, New York, pp 1999–2008
Ipsos Study for Lexmark, http://www.infohightech.com/CPpdf/lexmark3.pdf. Accessed July 2015
Pousman Z, Rouzati H, Stasko J (n.d.) Imprint, a community visualization of printer data: designing for open-ended engagement on sustainability. In: Proceedings of the 2008 ACM conference on computer supported cooperative work (CSCW’08). ACM, New York, pp 13–16
Sellen AJ, Harper RHR (2003) The myth of the paperless office. MIT Press, Cambridge, MA
Strengers YAA (2011) Designing eco-feedback systems for everyday life. In: Proceedings of the SIGCHI conference on human factors in computing systems (CHI’11). ACM, New York, pp 2135–2144
Tyson PJ (1992) The desk as a social institution, EuroPARC technical report EPC-92-130, Rank Xerox EuroPARC, Cambridge, UK
Willamowski JK, Hoppenot Y, Grasso A (2013) Promoting sustainable print behavior. In: CHI’13 extended abstracts on human factors in computing systems (CHI EA’13). ACM, New York
Xiao J, Fan J (2009) PrintMarmoset: redesigning the print button for sustainability. In: Proceedings of the SIGCHI conference on human factors in computing systems (CHI’09). ACM, New York, pp 109–112
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Mazzega, M., Willamowski, J., Hoppenot, Y., Grasso, A. (2016). From Eco-feedback to an Organizational Probe, Highlighting Paper Affordances in Administrative Work. In: De Angeli, A., Bannon, L., Marti, P., Bordin, S. (eds) COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy. Springer, Cham. https://doi.org/10.1007/978-3-319-33464-6_5
Download citation
DOI: https://doi.org/10.1007/978-3-319-33464-6_5
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-33463-9
Online ISBN: 978-3-319-33464-6
eBook Packages: Computer ScienceComputer Science (R0)