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Analysis and Improvement of Knowledge Management Processes in Organizations Using the Business Process Model Notation

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New Information and Communication Technologies for Knowledge Management in Organizations (GIKA 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 222))

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Abstract

Successful knowledge management is one of the main challenges for any kind of organization. This paper aims to enhance knowledge management processes within companies and institutions, by analyzing different processes that are part of common stages along all knowledge management lifecycles described in the literature. The processes have been modeled using the Business Process Model and Notation with a high abstraction level, in order to cover a wide range of organizations. The paper also presents a possible evolution and enhancement of knowledge management processes using the Business Process Model and Notation diagrams, including the use of superior and better performing technological solutions to support knowledge management processes. As a result, we propose a set of improvements that can be extrapolated to other knowledge management-related business processes.

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Author information

Authors and Affiliations

  1. GRIAL Research Group, Research Institute for Educational Sciences, University of Salamanca, Salamanca, Spain

    Alicia García-Holgado & Francisco José García-Peñalvo

  2. Departamento de Ingeniería de Organización, Administración de Empresas y Estadística, Universidad Politécnica de Madrid, Madrid, Spain

    Ángel Hernández-García

  3. Departamento de Ciencia de la Computación e Inteligencia Artificial, Universidad de Alicante, Alicante, Spain

    Faraón Llorens-Largo

Authors
  1. Alicia García-Holgado
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  2. Francisco José García-Peñalvo
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  3. Ángel Hernández-García
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  4. Faraón Llorens-Largo
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Corresponding author

Correspondence to Ángel Hernández-García .

Editor information

Editors and Affiliations

  1. University Polytechnic of Valencia, Valencia, Spain

    Daniel Palacios-Marqués

  2. University of Valencia, Valencia, Spain

    Domingo Ribeiro Soriano

  3. Feng Chia University, Taichung, Taiwan

    Kun Huang Huarng

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García-Holgado, A., García-Peñalvo, F.J., Hernández-García, Á., Llorens-Largo, F. (2015). Analysis and Improvement of Knowledge Management Processes in Organizations Using the Business Process Model Notation. In: Palacios-Marqués, D., Ribeiro Soriano, D., Huarng, K. (eds) New Information and Communication Technologies for Knowledge Management in Organizations. GIKA 2015. Lecture Notes in Business Information Processing, vol 222. Springer, Cham. https://doi.org/10.1007/978-3-319-22204-2_9

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  • DOI: https://doi.org/10.1007/978-3-319-22204-2_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-22203-5

  • Online ISBN: 978-3-319-22204-2

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