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Towards a Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model

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Software Process Improvement and Capability Determination (SPICE 2015)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 526))

Abstract

Since the publication of ISO/IEC 15504-7 (“Assessment of organizational maturity”) in 2008, there have been few known instances of development of ISO compliant Organizational Maturity Models. As more and more Management Systems standards documenting requirements on processes from various fields of activity are being developed, maturity models can be used as a means to support organizations’ route to compliance, and to understand their readiness to certification. This article outlines the design and engineering of a maturity model for ITSM (IT Service Management), targeting compliance to the ISO/IEC 20000-1. The design and engineering of the maturity model artefact has followed and fulfils ISO/IEC 15504-7 and ISO/IEC 33004 requirements for Organizational Maturity Models. These works extend the Transformation Process for Process Assessment Models Design and Engineering with Maturity Model activities.

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Author information

Authors and Affiliations

  1. Luxembourg Institute of Science and Technology, Esch-sur-Alzette, Luxembourg

    Alain Renault, Stéphane Cortina & Béatrix Barafort

Authors
  1. Alain Renault
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  2. Stéphane Cortina
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  3. Béatrix Barafort
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Corresponding authors

Correspondence to Alain Renault or Béatrix Barafort .

Editor information

Editors and Affiliations

  1. Griffith University, Brisbane, Queensland, Australia

    Terry Rout

  2. Dublin City University, Dublin, Ireland

    Rory V. O’Connor

  3. Impronova AB, Lindome, Sweden

    Alec Dorling

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Renault, A., Cortina, S., Barafort, B. (2015). Towards a Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model. In: Rout, T., O’Connor, R., Dorling, A. (eds) Software Process Improvement and Capability Determination. SPICE 2015. Communications in Computer and Information Science, vol 526. Springer, Cham. https://doi.org/10.1007/978-3-319-19860-6_15

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  • DOI: https://doi.org/10.1007/978-3-319-19860-6_15

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-19859-0

  • Online ISBN: 978-3-319-19860-6

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