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Offshoring ERP Implementations: Critical Success Factors in European Perspective

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Enterprise Systems. Strategic, Organizational, and Technological Dimensions (Pre-ICIS 2011, Pre-ICIS 2012, Pre-ICIS 2010)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 198))

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Abstract

Information Technology (IT) offshoring is changing the way IT departments are run and organized by organizations. Enterprise Resource Planning (ERP) applications are changing the way organizations run their businesses. Both are seminal trends which bring along with their associated benefits to organizations. However, both IT offshoring and ERP implementations are loaded with risks. When IT offshoring and ERP implementations happen together, the risks get compounded. This paper presents the critical success factors of offshoring ERP implementations. The study is an exploratory and qualitative study that starts with in depth interviews and concludes with a focus group discussion. The findings reveal that six factors are critical in offshoring of ERP implementations, namely communication & culture, offshoring partner, organization change management, project management, team skills and work & team distribution. The scope of the study was restricted to offshoring happening from Europe to India and the focus was on large offshoring engagements.

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Authors and Affiliations

  1. FORE School of Management, Qutab Institutional Area, New Delhi, 110 016, India

    Rajneesh Chauhan

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  1. Rajneesh Chauhan
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Correspondence to Rajneesh Chauhan .

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Editors and Affiliations

  1. Queensland University of Technology, Brisbane, Queensland, Australia

    Darshana Sedera

  2. Universität Potsdam, Potsdam, Germany

    Norbert Gronau

  3. Southern Illinois University, Edwardsville, Illinois, USA

    Mary Sumner

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Chauhan, R. (2015). Offshoring ERP Implementations: Critical Success Factors in European Perspective. In: Sedera, D., Gronau, N., Sumner, M. (eds) Enterprise Systems. Strategic, Organizational, and Technological Dimensions. Pre-ICIS Pre-ICIS Pre-ICIS 2011 2012 2010. Lecture Notes in Business Information Processing, vol 198. Springer, Cham. https://doi.org/10.1007/978-3-319-17587-4_5

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  • DOI: https://doi.org/10.1007/978-3-319-17587-4_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-17586-7

  • Online ISBN: 978-3-319-17587-4

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