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Shared Services: Exploring the New Frontier

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Exploring Services Science (IESS 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 201))

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Abstract

The big squeeze on public spending and the need to get Italy’s small local councils fully on board the e-government agenda is forcing both the public and the private sector to think of new ways to source and deliver public services. The sharing of services is one solution that goes beyond the traditional insourcing/outsourcing model to cast the SSO in the primary role of Information and Communication Technology (ICT) provider. The paper illustrates a case study in which, after a few “false starts”, an Italian company made the positive transition from PPP to public SSO, building relations of trust and a flexible offer that met the councils’ need to retain their individuality. The general reflection that follows has the aim of further informing the debate on the redesign of organizational activities through service management, and supports the continuity of the basic organizational logics that inform the practices of the public SSO.

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Author information

Authors and Affiliations

  1. Università degli Studi di Milano, Milan, Italy

    Maddalena Sorrentino

  2. Department of Business and Management, Luiss Guido Carli University, Rome, Italy

    Luca Giustiniano

  3. Interdisciplinary Center for Organizational Architecture – ICOA, Aarhus University, Aarhus, Denmark

    Luca Giustiniano

  4. Luiss Guido Carli University-CeRSI, Rome, Italy

    Paolo Depaoli

  5. Uninettuno, Rome, Italy

    Marco De Marco

Authors
  1. Maddalena Sorrentino
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  2. Luca Giustiniano
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  3. Paolo Depaoli
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  4. Marco De Marco
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Corresponding author

Correspondence to Maddalena Sorrentino .

Editor information

Editors and Affiliations

  1. University of Porto, Porto, Portugal

    Henriqueta Nóvoa

  2. Politehnica University of Bucharest, Bucharest, Romania

    Monica Drăgoicea

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Sorrentino, M., Giustiniano, L., Depaoli, P., De Marco, M. (2015). Shared Services: Exploring the New Frontier. In: Nóvoa, H., Drăgoicea, M. (eds) Exploring Services Science. IESS 2015. Lecture Notes in Business Information Processing, vol 201. Springer, Cham. https://doi.org/10.1007/978-3-319-14980-6_17

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  • DOI: https://doi.org/10.1007/978-3-319-14980-6_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-14979-0

  • Online ISBN: 978-3-319-14980-6

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