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Towards an Understanding of the Formation and Retention of Trust in Cloud Computing: A Research Agenda, Proposed Research Methods and Preliminary Results

  • Conference paper
Trust, Privacy, and Security in Digital Business (TrustBus 2014)

Part of the book series: Lecture Notes in Computer Science ((LNSC,volume 8647))

Abstract

This research offers a constitutive, mixed-method approach in order to identify trust-influencing and -influenced factors in cloud computing, which should lead to a fundamental understanding of the formation and retention of trust in cloud computing. In cloud computing, sensitive data and whole processes are transferred and outsourced to the cloud provider, without necessitating face-to-face communication with a sales assistant. We find the research methods literature review, laboratory experimental research, semi-structured expert interviews, surveys, vignettes, and (retrospective) think aloud complemented by neuroscientific methods to be suitable to reach the target set. Since vignettes, think aloud and neuroscientific methods are underrepresented or rather new to the information systems domain, in this contribution we pay special attention on these. Our mixed-method approach has the ability to verify, reaffirm, and refine theories affected by cloud computing or even to create new ones. Based on the findings of this research, recommendations for actions as well as implications for users and providers alike can be deduced. Since we rely on triangulation of the data set, the limitations of the whole approach reflect the limitations of each applied research method. Preliminary results indicate that 76% of cloud users focus primarily on data security, whereas 58% name the price of a certain cloud computing service to be relevant to provider selection.

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Author information

Authors and Affiliations

  1. Osnabrück University, Osnabrück, Germany

    Marc Walterbusch & Frank Teuteberg

Authors
  1. Marc Walterbusch
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  2. Frank Teuteberg
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Editors and Affiliations

  1. Fraunhofer-Institut für Angewandte und Integrierte Sicherheit (AISEC), Parkring 4, 85748, Garching, Germany

    Claudia Eckert

  2. Department of Digital Systems, University of Piraeus, 150 Androutsou St., 185 32, Piraeus, Greece

    Sokratis K. Katsikas

  3. LS Wirtschaftsinformatik 1 - Informationssysteme, Universität Regensburg, Universitätsstr. 31, 93053, Regensburg, Germany

    Günther Pernul

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Walterbusch, M., Teuteberg, F. (2014). Towards an Understanding of the Formation and Retention of Trust in Cloud Computing: A Research Agenda, Proposed Research Methods and Preliminary Results. In: Eckert, C., Katsikas, S.K., Pernul, G. (eds) Trust, Privacy, and Security in Digital Business. TrustBus 2014. Lecture Notes in Computer Science, vol 8647. Springer, Cham. https://doi.org/10.1007/978-3-319-09770-1_8

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  • DOI: https://doi.org/10.1007/978-3-319-09770-1_8

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-09769-5

  • Online ISBN: 978-3-319-09770-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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