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Performance Measurement in the Smart Cities

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Smart City

Part of the book series: Progress in IS ((PROIS))

Abstract

A successful smart city needs an adequate performance measurement system to have all the information required to develop an effective involvement of stakeholders. Indeed the concept of smart city is connected no longer just to the presence and use of digital infrastructure but also to the role of human, social and relational capital and to the participation of all stakeholders, who, to be really involved, must be adequately informed about goals, activities and results achieved. In this work, after an introduction of the smart city concept, a new model to measure the performance of a smart city is proposed and the results of an empirical study on a sample of smart cities in Italy and Europe are reported. The empirical study aims to analyze how smart cities included in the sample are used to measure their performance and the capability of the new model to meet all the information needs.

This research work is carried out from all two authors; however the paragraphs n. 2 and 4 can be attributed to M. Zuccardi Merli, paragraphs n. 1 and 3 to E. Bonollo.

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Author information

Authors and Affiliations

  1. Department of Economics and Business Studies, University of Genoa, Genoa, Italy

    Mara Zuccardi Merli & Elisa Bonollo

Authors
  1. Mara Zuccardi Merli
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  2. Elisa Bonollo
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Corresponding author

Correspondence to Mara Zuccardi Merli .

Editor information

Editors and Affiliations

  1. Department of Economics, University of Genova, Genova, Italy

    Renata Paola Dameri

  2. Université Paris IX Dauphine, Paris, France

    Camille Rosenthal-Sabroux

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Zuccardi Merli, M., Bonollo, E. (2014). Performance Measurement in the Smart Cities. In: Dameri, R., Rosenthal-Sabroux, C. (eds) Smart City. Progress in IS. Springer, Cham. https://doi.org/10.1007/978-3-319-06160-3_7

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