Abstract
We provide a field study of a smartphone application and server-side software for improving the on-premises restaurant experience. To increase customer engagement, the smartphone client uses Near-Field Communication (NFC) to bootstrap the communication with the server and to localize customers to specific tables. The application further provides a complete end-to-end experience by allowing users to select food items, read micro-reviews of dishes, submit their order, and be alerted when the food is ready. We deployed our prototype system in a cafe-style restaurant in the dining commons of Stanford University and observed that the system was able to successfully streamline and enhance the dining experience for both customers and restaurant staff.
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© 2014 ICST Institute for Computer Science, Social Informatics and Telecommunications Engineering
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Argueta, D. et al. (2014). Enhancing the Restaurant Dining Experience with an NFC-Enabled Mobile User Interface. In: Memmi, G., Blanke, U. (eds) Mobile Computing, Applications, and Services. MobiCASE 2013. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 130. Springer, Cham. https://doi.org/10.1007/978-3-319-05452-0_29
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DOI: https://doi.org/10.1007/978-3-319-05452-0_29
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