Abstract
The economy is dominated by the service sector. Citizens see services as a way to have access to basic or complex commodities, to address environmental problems while manufacturers consider them as a way to differentiate themselves from the competition, to be closer to their customers and to improve the shopper experience. Services are of a huge importance in the national and international economy and are discussed in many domains: human and social science, manufacturing science, business domain, IT domain, etc. Several concepts related to service have merged as well as new scientific disciplines. General issues linked to service design, service implementation, service operation management, service quality, service modeling and simulation, product-service system design are still under consideration and the multiplicity of the domains concerned failed to come up with unanimous answer. This paper proposes a contribution to service modeling and simulation that can potentially be used in any area. The proposed model is based on the most relevant concepts coming from a specialized literature review on services. A distributed simulation model of service is then proposed.
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Alix, T., Zacharewicz, G., Vallespir, B. (2014). Service Systems Modeling and Simulation: The Sergent Distributed Approach. In: Mertins, K., Bénaben, F., Poler, R., Bourrières, JP. (eds) Enterprise Interoperability VI. Proceedings of the I-ESA Conferences, vol 7. Springer, Cham. https://doi.org/10.1007/978-3-319-04948-9_30
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DOI: https://doi.org/10.1007/978-3-319-04948-9_30
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