Factors Influencing Performance Evaluation of e-Government Diffusion

Abstract

E-Government has been identified as a tool to allow greater public access to information, and make government more accountable to citizens. E-Government concept has been in existence for some times, and research on the diffusion of e-Government has been limited to the industry but not much in the organs of government in South Africa. This paper endeavors to investigate the factors that influence performance evaluation of e-Government diffusion in the organs of government particularly in the municipalities. A quantifiable approach was used in this research; a model was proposed, and a survey was administered to a sample of 100 South African Citizens in the three selected municipalities. Results show that the rate of diffusion of e-Government in these municipalities is seventy-five percent (75%). This percentage suggests that strides have been taken to embrace Information and Communication Technology (ICT) in South Africa. It also indicates that Task characteristics, Task Technology Fit, Technology characteristics, Individual characteristics, Collaboration, Social Norms, Utilization, IT Infrastructure, Viability, Economic, Organizational Performance all contribute positively on the diffusion of e-Government in South Africa’s Municipalities. The e-Government diffusion assessment model was developed for organs of government. This research helps in the understanding of diffusion of e-Government in the organs of Government in South Africa.