Abstract
Public service motivation is crucial in the public sector and nonprofit organizations because it ensures that individuals working in these sectors are dedicated to the public good, ethical in their actions, and committed to improving society. This paper aims to show integrative literature links between public service motivation and intention to stay through the mediation of job satisfaction and commitment. Based on the literature, this paper provides considerable evidence that public service motivation (PSM) predicts job satisfaction and intention to stay. This paper specifically focuses on the factors behind the motivation of public service employees and the determinants of the intention to stay. Finally, this paper suggests a research direction for further investigation on PSM and how intention to stay can be predicted based on other variables such as organizational commitment and perceived opportunities for career advancement. Additionally, it highlights the importance of understanding the role of PSM in fostering a sense of purpose and fulfilment among public service employees, which in turn can contribute to their intention to stay in the organization.
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Shahda, E., Hamid, A.A., Battour, M. (2024). The Effects of Public Service Motivation on Employees’ Intention to Stay. In: Alareeni, B., Hamdan, A. (eds) Technology: Toward Business Sustainability. ICBT 2023. Lecture Notes in Networks and Systems, vol 927. Springer, Cham. https://doi.org/10.1007/978-3-031-54009-7_22
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