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Pragmatic Statistics: Likert-Type Questionnaires Processing

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Information Systems and Technologies (WorldCIST 2023)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 800))

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Abstract

Today, almost all systems are sociotechnical. The validation of the technical component is based on quantitative measurements and comparisons with various standards. On the other hand, the assessment of social factors is not so simple and is based on measurements of the audience's attitude. Usually, Likert-type surveys are used for such purposes. In order to obtain adequate information about the attitude of the audience, first of all, the survey must be properly prepared and a suitable audience must be selected, but the obtained results must be statistically processed. There are dozens of different statistical methods, but it is important to determine the most useful set of methods for different situations. The article has been developed in the form of a short manual/handbook, including calculation examples and recommendations. The article will be useful for both students and researchers, as well as project managers who need to measure the attitude of the target audience.

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Author information

Authors and Affiliations

  1. Riga Technical University, Riga, 1658, Latvia

    Egils Ginters

  2. Sociotechnical Systems OU, Sakala Street 7-2, 10141, Tallinn, Estonia

    Egils Ginters

Authors
  1. Egils Ginters
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Correspondence to Egils Ginters .

Editor information

Editors and Affiliations

  1. ISEG, Universidade de Lisboa, Lisbon, Cávado, Portugal

    Alvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. Institute of Data Science and Digital Technologies, Vilnius University, Vilnius, Lithuania

    Gintautas Dzemyda

  4. DCT, Universidade Portucalense, Porto, Portugal

    Fernando Moreira

  5. TeCIP Institute, Scuola Superiore Sant’Anna, Pisa, Italy

    Valentina Colla

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Ginters, E. (2024). Pragmatic Statistics: Likert-Type Questionnaires Processing. In: Rocha, A., Adeli, H., Dzemyda, G., Moreira, F., Colla, V. (eds) Information Systems and Technologies. WorldCIST 2023. Lecture Notes in Networks and Systems, vol 800. Springer, Cham. https://doi.org/10.1007/978-3-031-45645-9_3

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