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Supporting the Definition of Key Performance Indicators for Business Models

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Collaborative Networks in Digitalization and Society 5.0 (PRO-VE 2023)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 688))

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Abstract

To make informed business model decisions, organizations measure the Key Performance Indicators (KPIs) most relevant to the success of their business models. However, in today’s dynamic and networked environment, organizations face challenges in defining KPIs that fully capture the unique aspects of their business models. The existing literature offers limited support for defining KPIs relevant to business models. To address this research gap, in this paper, we propose a method to support the definition of business model KPIs. We follow the design science research methodology to develop the method and demonstrate its use in a collaborative business case in the automotive domain. This study contributes to business model research by providing a novel method for defining KPIs as a core part of business model performance management. From a practical perspective, it provides organizations with a systematic approach to identifying, selecting, and operationalizing KPIs for their business models.

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Author information

Authors and Affiliations

  1. School of Industrial Engineering, Eindhoven University of Technology, PO Box 513, 5600 MB, Eindhoven, The Netherlands

    Montijn van de Ven, Paola Lara Machado, Banu Aysolmaz & Oktay Turetken

Authors
  1. Montijn van de Ven
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  2. Paola Lara Machado
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  3. Banu Aysolmaz
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  4. Oktay Turetken
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Corresponding author

Correspondence to Montijn van de Ven .

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Editors and Affiliations

  1. Universidade Nova de Lisboa, Monte Caparica, Portugal

    Luis M. Camarinha-Matos

  2. Mines Saint-Étienne, Univ Clermont, Saint-Étienne, France

    Xavier Boucher

  3. Polytechnic University of Valencia, Valencia, Spain

    Angel Ortiz

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van de Ven, M., Lara Machado, P., Aysolmaz, B., Turetken, O. (2023). Supporting the Definition of Key Performance Indicators for Business Models. In: Camarinha-Matos, L.M., Boucher, X., Ortiz, A. (eds) Collaborative Networks in Digitalization and Society 5.0. PRO-VE 2023. IFIP Advances in Information and Communication Technology, vol 688. Springer, Cham. https://doi.org/10.1007/978-3-031-42622-3_16

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  • DOI: https://doi.org/10.1007/978-3-031-42622-3_16

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