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Interval Type-2 Trapezoidal Fuzzy AHP: Evaluation of Sustainable Port Service Quality Factors

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Analytic Hierarchy Process with Fuzzy Sets Extensions

Part of the book series: Studies in Fuzziness and Soft Computing ((STUDFUZZ,volume 428))

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Abstract

Port service quality stands in a vital position in port competitiveness. In this study, we aimed to prioritize the Sustainable Port Service Quality (SPSQ) factors. Firstly, we investigated the SPSQ factors with the help of the related literature. We determined 3 main, and 15 sub-criteria evaluate the SPSQ. Survey questionnaire forms were sent to the experts who perform in several different areas in the port sector. Afterward, we employed the interval type-2 fuzzy analytic hierarchy process (IT2-FAHP) to weighting the identified criteria. According to the results, the economic main criteria were selected as the most prioritized criteria for experts’ evaluations. Furthermore, C1.2. “Efficiency of Loading and Discharging Operations” and C1.5 “Port Infrastructure” and C3.1. “Environmentally Responsible Operations (Waste Management etc.)” were evaluated as the most three prioritized sub-criteria with the highest scores respectively. This study contributed to the literature in two different unique ways; (1) revealing the SPSQ criteria and (2) employing the IT2-FAHP method to prioritize the port service quality criteria. Identified service quality model can be used for port practitioners and findings may be applied as recommendations for port practitioners to have a greater influence on their customers.

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Author information

Authors and Affiliations

  1. Maritime Faculty, Zonguldak Bulent Ecevit University, Zonguldak, Türkiye

    Mahmut Mollaoglu

  2. Biga Faculty of Applied Sciences, Çanakkale Onsekiz Mart University, Çanakkale, Türkiye

    Mehmet Gurturk

  3. School of Transportation and Logistics, Istanbul University, Istanbul, Türkiye

    Erkan Celik & Muhammet Gul

Authors
  1. Mahmut Mollaoglu
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  2. Mehmet Gurturk
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  3. Erkan Celik
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  4. Muhammet Gul
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Corresponding author

Correspondence to Muhammet Gul .

Editor information

Editors and Affiliations

  1. Department of Industrial Engineerin, Istanbul Technical University, Maçka, Türkiye

    Cengiz Kahraman

  2. Department of Industrial Engineering, Yildiz Technical University, Besiktas, Istanbul, Türkiye

    Selcuk Cebi

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Mollaoglu, M., Gurturk, M., Celik, E., Gul, M. (2023). Interval Type-2 Trapezoidal Fuzzy AHP: Evaluation of Sustainable Port Service Quality Factors. In: Kahraman, C., Cebi, S. (eds) Analytic Hierarchy Process with Fuzzy Sets Extensions. Studies in Fuzziness and Soft Computing, vol 428. Springer, Cham. https://doi.org/10.1007/978-3-031-39438-6_2

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