Skip to main content

Online Trading and Platform Capabilities on the Chemical Industry in Germany

  • Chapter
  • First Online:
Essentials on Dynamic Capabilities for a Contemporary World

Abstract

B2B e-marketplaces attained a steep rise in the last decades in various industries, changing the way in which supply meets the demand side’s expectations through a digitalized exchange of physical goods and services. However, some industries, such as the chemical industry, seem unable to exploit the underlying opportunities of B2B platforms. Therefore, this chapter aims to assess the perception of the incumbents among sales departments of the focal industry in Germany and comprehend their perception of these platforms for trade purposes. On a theoretical level, it will identify the fundamental conceptions about platforms and the quest for building platform utilization capabilities (PUC). Data is collected through a qualitative analysis in the form of semi-structured interviews held with sales managers in this industry and the research is geographically limited to Germany as a critical case of global dimension of some of its companies in this sector contrasting with some resistance in the adherence to platform markets. Our findings unveil a dyadic paradigmatic context of refrained adherence to the digital economy, providing further insights into the complexity of elements at interplay impacting the sales strategy decisions.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 139.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 179.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  • Abrantes, B. F., & Ostergaard, K. G. (2022). Digital footprint wrangling: Are analytics used for better or worse? A concurrent mixed methods research on the commercial (ab) use of dataveillance. Journal of Marketing Analytics, 10(3), 187–206.

    Article  Google Scholar 

  • Abrantes, B. F., Preto, M. T., & Antonio, N. (2022a). Unraveling collaborative learning stimuli and effective dynamic capability integration on MNCs: The global capabilities administration model (GCAM). Review of International Business and Strategy., Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/RIBS-06-2021-0085

  • Abrantes, B. F., Preto, M. T., & António, N. (2022b). Toward a dynamic capabilities’ diffusion model for international business headway of SMEs: Evidence from the metallurgic and metal-mechanic (MMI) sectors. Review of International Business and Strategy, 32(2), 204–227. https://doi.org/10.1108/RIBS-10-2020-0125

    Article  Google Scholar 

  • Adeniran, T. V., & Johnston, K. A. (2016). The impacts of ICT utilisation and dynamic capabilities on the competitive advantage of South African SMEs. International Journal of Information Technology and Management, 15(1), 59–89.

    Article  Google Scholar 

  • Adner, R., & Helfat, C. E. (2003). Corporate effects and dynamic managerial capabilities. Strategic Management Journal, 24(10), 1011–1025.

    Article  Google Scholar 

  • Alsaad, A., Taamneh, A., & Sila, l. and Elrehail, H. (2021). Understanding the global diffusion oJ B2B E commerce (B2B EC): An integrated model. Journal of Information Technology, 36(3), 258–274.

    Article  Google Scholar 

  • Arsel, Z. (2017). Asking questions with Re1lexive focus: A tutorial on designing and conducting interviews. The Journal of Consumer Research, 44(4), 939–948.

    Article  Google Scholar 

  • Bages-Amat, A., Harrison, L., Spillecke, D. and Stanley, J. (2020) “These eight charts show how COVID 19 has changed B2B sales forever.” McKinsey. Retrieved from October 20, 2021, from https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/these-eight-charts-show-how-covid-19-has-cha nged-b2b-sales-forever

  • Bakos, J. Y. (1991). A strategic analysis of electronic marketplaces. MIS Quarterly, 295–310.

    Google Scholar 

  • Bao, H., Li, B., Then, J., & Hou, F. (2016). Repurchase intention in the Chinese e- marketplace: Roles oJ interactivity, trust and perceived effectiveness of e-commerce institutional mechanisms. Industrial Management & Data Systems, 116(8), 1759–1778.

    Article  Google Scholar 

  • Becker, E. (2010). Birth and death of meaning. Simon and Schuster.

    Google Scholar 

  • Belleflamme, P., & Peitz, M. (2019). Platform competition: Who benefits from multihoming? International Journal of Industrial Organization, 64, 1–26.

    Article  Google Scholar 

  • Boddy, D. (2017). Management: An introduction (7th ed.). Trans-Atlantic Publications.

    Google Scholar 

  • Canhoto, A. I., Quinton, S., Pera, R., Molinillo, S., & Simkin, L. (2021). Digital strategy aligning in SMEs: A dynamic capabilities perspective. The Journal of Strategic Information Systems, 30(3), 101682.

    Article  Google Scholar 

  • Cen, Y., & Li, L. (2020). Effects of network externalities on user loyalty to online B2B platforms: An empirical study. Journal of Enterprise Information Management, 33(2), 309–334.

    Article  Google Scholar 

  • Cennamo, C., & Santalo, J. (2013). Platform competition: Strategic trade- offs in platform markets. Strategic Management Journal, 34(11), 1331–1350.

    Article  Google Scholar 

  • Cennamo, C. (2021). Competing in digital markets: A platform-based perspective. Academy of Management Perspectives., 35(2), 265–291.

    Article  Google Scholar 

  • Chakravarty, A., Kumar, A., & Grewal, R. (2014). Customer orientation structure for internet-based business-to-business platform firms. Journal of Marketing, 78(5), 1–23.

    Article  Google Scholar 

  • Chang, Y. Y., Lin, S. C., Yen, D. C., & Hung, J. W. (2020). The trust model of enterprise purchasing for B2B e-marketplaces. Computer Standards & Interfaces, 70, 103422.

    Article  Google Scholar 

  • Chiarelli, A. (2021). The impact of dynamic capabilities and market orientation on firm performance: A case study of higher education consulting firms. Small Business International Review, 5(1), 1–16.

    Article  Google Scholar 

  • Coreynen, W., Matthyssens, P., Vanderstraeten, J., & van Witteloostuijn, A. (2020). Unravelling the internal and external drivers of digital servitization: A dynamic capabilities and contingency perspective on firm strategy. Industrial Marketing Management, 89, 265–277.

    Article  Google Scholar 

  • Eggert, A., Hogreve, J., Ulaga, W., & Muenkhoff, E. (2014). Revenue and profit implications of industrial service strategies. Journal of Service Research, 17(1), 23–39.

    Article  Google Scholar 

  • Galbreath, J. (2005). Which resources matter the most to firm success? An exploratory study of resource-based theory. Technovation, 25(9), 979–987.

    Article  Google Scholar 

  • Grandinetti, R., Ciasullo, M. V., Paiola, M., & Schiavone, F. (2020). Fourth industrial revolution, digital servitization and relationship quality in Italian B2B manufacturing firms. An exploratory study. The TQM Journal, 32(4), 647–671.

    Article  Google Scholar 

  • Grewal, D. S., & Purdy, J. (2014). Introduction: Law and neoliberalism. Law & Contemp. Probs., 77, 1.

    Google Scholar 

  • Hagiu, A., & Wright, J. (2015). Marketplace or Reseller? Management Science., 61(1), 184–203.

    Article  Google Scholar 

  • Hein, A., Schreieck, M., Riasanow, T., Setzke, D. S., Wiesche, M., Böhm, M., & Krcmar, H. (2020). Digital platform ecosystems. Electronic Markets, 30(1), 87–98.

    Article  Google Scholar 

  • Helfat, C. E., & Martin, J. A. (2015). Dynamic managerial capabilities: Review and assessment of managerial impact on strategic change. Journal of Management, 41(5), 1281–1312.

    Article  Google Scholar 

  • Helfat, C. E., & Winter, S. G. (2011). Untangling dynamic and operational capabilities: Strategy for the (N) ever-changing world. Strategic Management Journal, 32(11), 1243–1250.

    Article  Google Scholar 

  • Hermès, S., Riasanow, T., Clemons, E. K., Böhm, M., & Krcmar, H. (2020). The digital transformation of the healthcare industry: Exploring the rise of emerging platform ecosystems and their influence on the role of patients. Business research (Göttingen), 13(3), 1033–1069.

    Article  Google Scholar 

  • Jung Oh, S., & Wook Kim, S. (2011). The ef1ect of B2B e marketplace type on buyer supplier relational advantages of e-marketplace and firm performance. Asian journal on quality, 12(2), 189–203.

    Article  Google Scholar 

  • Kim and Min. (2019). Supplier, tailor, and facilitator: Typology of platform business models. Journal of Open Innovation, 5(3), 1–18.

    Google Scholar 

  • Klammer, A., & Gueldenberg, S. (2019). Unlearning and forgetting in organizations: A systematic review of literature. Journal of Knowledge Management., 23(5), 860–888.

    Article  Google Scholar 

  • Kozinets, R. (2017). Netnography: Radical participative understanding for a networked communications society. In The SAGE handbook of qualitative research in psychology (p. 374).

    Chapter  Google Scholar 

  • Lam, A. (2004). Knowledge, learning, and organizational embeddedness: A critical reflection. In Dynamics of organizational change and learning (pp. 429–446). John Wiley and Sons Ltd.. https://doi.org/10.1002/9780470753408.ch21

    Chapter  Google Scholar 

  • Lanzolla, G., & Frankon, H. T. W. (2016). The online shadow of online signals: Which sellers get contacted in online B2B marketplaces? Academy of Management Journal, 59(1), 207–231.

    Article  Google Scholar 

  • Lee, Y. Y., & Falahat, M. (2019). The impact of digitalization and resources on gaining competitive advantage in international markets: Mediating role of marketing, innovation and learning capabilities. Technology Innovation Management Review, 9(11).

    Google Scholar 

  • Li, L., Su, F., Zhang, W., & Mao, J. Y. (2018). Digital transformation by SME entrepreneurs: A capability perspective. Information Systems Journal, 28(6), 1129–1157.

    Article  Google Scholar 

  • Li, H., Fang, Y., Lim, K. H., & Wang, Y. (2019). Platform based function repertoire, reputation, and sales performance of E-marketplace sellers. MIS Quarterly, 43(1), 207–236.

    Article  Google Scholar 

  • Lnoue, Y., & Tsujimoto, M. (2019). New market development of platform ecosystems: A case study of the Nintendo Wii. Technological Forecasting and Social Change, 136(2018), 235–253.

    Google Scholar 

  • Loukis, E., Spinellis, D., & Katsigiannis, A. (2011). Barriers to the adoption of B2B e-marketplaces by large enterprises: Lessons learned from the hellenic aerospace industry. Information Systems Management, 28(2), 130–146.

    Article  Google Scholar 

  • Mahlamäki, T., Storbacka, K., Pylkkönen, S., & Ojala, M. (2020). Adoption of digital sales force automation tools in supply chain: Customers’ acceptance of sales configurators. Industrial Marketing Management, 91, 162–173.

    Article  Google Scholar 

  • Makadok, R. (2001). Toward a synthesis of the resource-based and dynamic-capability views of rent creation. Strategic Management Journal, 22(5), 387–401.

    Article  Google Scholar 

  • Malone, T. W., Grant, K. R., Turbak, F. A., Brobst, S. A., & Cohen, M. D. (1987). Intelligent information-sharing systems. Communications of the ACM, 30(5), 390–402.

    Article  Google Scholar 

  • Martinez-Caro, E., Cepeda-Camión, G., Cegarra-Navarro, J., & Garcia-Perez, A. (2020). The effect of information technology assimilation on Jirm performance in B2B scenarios. Industrial Management and Data Systems, 120(12), 2269–2296.

    Article  Google Scholar 

  • Martínez-Caro, E., Cegarra-Navarro, J. G., & Alfonso-Ruiz, F. J. (2020). Digital technologies and firm performance: The role of digital organisational culture. Technological Forecasting and Social Change, 154, 119962.

    Article  Google Scholar 

  • Mattila, M., Yrjölä, M., & Hautamäki, P. (2021). Digital transformation of business-to- business sales: What needs to be unlearned? The Journal of Personal Selling and Sales Management, 41(2), 113–129.

    Article  Google Scholar 

  • McIntyre, D. P., & Srinivasan, A. (2017). Networks, platforms, and strategy: Emerging views and next steps. Strategic Management Journal, 38(1), 141–160.

    Article  Google Scholar 

  • Mehrotra, R., McInerney, J., Bouchard, H., Lalmas, M., & Diaz, F. (2018). Towards a fair marketplace: Counterfactual evaluation of the trade-off between relevance, fairness & satisfaction in recommendation systems. In Proceedings of the 27th ACM international conference on information and knowledge management (pp. 2243–2251).

    Chapter  Google Scholar 

  • Mourtzis, D., Angelopoulos, J., & Panopoulos, N. (2021a). A survey of digital B2B platforms and marketplaces for purchasing industrial product service systems: A conceptual framework. Procedia CIRP, 97, 331–336.

    Article  Google Scholar 

  • Mourtzis, D., Angelopoulos, J., & Panopoulos, N. (2021b). Robust engineering for the design of resilient manufacturing systems. Applied Sciences, 11(7), 3067.

    Article  Google Scholar 

  • Ozalp, H., Cennamo, C., & Gawer, A. (2018). Disruption in platform-based ecosystems. Journal of Management Studies, 55(7), 1203–1241.

    Article  Google Scholar 

  • Pagani, M., & Pardo, C. (2017). The impact of digital technology on relationships in a business network. Industrial Marketing Management, 67, 185–192.

    Article  Google Scholar 

  • Pavlou, P. A., & Gefen, D. (2004). Building effective online marketplaces with institution-based trust. Information Systems Research, 15(1), 37–59.

    Article  Google Scholar 

  • Plank, B., Eisenmenger, N., SchafJartzik, A., & Wiedenhofer, D. (2018). International trade drives global resource use: A structural decomposition analysis of raw material consumption from 1990—2010. Environmental Science and Technology, 52(7), 4190–4198.

    Article  Google Scholar 

  • Raddats, C., Baines, T., Burton, J., Story, V. M., & Zolkiewski, J. (2016). Motivations for servitization: The impact of product complexity. International Journal of Operations & Production Management, 36(5), 572–591.

    Article  Google Scholar 

  • Reimers, K., Guo, X., & Li, M. (2019). Beyond markets, hierarchies, and hybrids: An institutional perspective on IT-enabled two-sided markets. Electronic Markets, 29(2), 287–305.

    Article  Google Scholar 

  • Riemensperger, F., & Falk, S. (2020). How to capture the B2B platform opportunity. Electronic Markets, 30(1), 61–63.

    Article  Google Scholar 

  • Rusthollkarhu, S., Aarikka-Stenroos, L., & Mero, J. (2021). B2B customer journey: Axioms and actor roles. In Proceedings of the 50th European Marketing Academy Conference, EMAC 2021. European Marketing Academy.

    Google Scholar 

  • Saunders, M., Lewis, P., & Thornhill, A. (2016). Research methods for business students (Vol. Seventh). Pearson Education.

    Google Scholar 

  • Singh, D., Agusti, A., Anzueto, A., Barnes, P. J., Bourbeau, J., Celli, B. R., Criner, G. J., Frith, P., Halpin, D. M. G., Han, M., Varela, M. V. L., Martinez, F., de Oca, M. M., Papi, A., Pavord, I. D., Roche, N., Sin, D. D., Stockley, R., Vestbo, J., Wedzicha, J. A., & Vogelmeier, C. (2019). Global strategy for the diagnosis, management, and prevention of chronic obstructive lung disease: The GOLD science committee report 2019. European Respiratory Journal, 53(5).

    Google Scholar 

  • Statista (2020a). B2B e-commerce and EDI sales in the United States from 2019 to 2021. Retrieved December 13, 2022, from https://www.statista.com/statistics/540658/projected-b2b-e-commerce-volume-usa/

  • Statista (2020b) Amazon’s share of online retail sales in selected regions as of September 2020. Retrieved from https://www.statista.com/statistics/1183515/amazon-market-share-region-worldwide/

  • Täuscher, K., & Laudien, S. M. (2018). Understanding platform business models: A mixed methods study of marketplaces. European Management Journal, 36(3), 319–329.

    Article  Google Scholar 

  • Teece, D. J. (2018). Business models and dynamic capabilities. Long Range Planning, 51(1), 40–49.

    Article  Google Scholar 

  • Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533.

    Article  Google Scholar 

  • Thaichon, P., Surachartkumtonkun, J., Quach, S., Weaven, S., & Palmatier, R. W. (2018). Hybrid sales structures in the age of e-commerce. The Journal of personal Selling and Sales Management, 38(3), 277 302.

    Article  Google Scholar 

  • Tiwana, A. (2014). Platform ecosystems: Aligning architecture, governance, and strategy. Elsevier Science and Technology.

    Book  Google Scholar 

  • Tiwana, A. (2015). Evolutionary competition in platform ecosystems. Information Systems Research, 26(2), 266–281.

    Article  Google Scholar 

  • UNCTAD. (2019). Trade and development report 2019: Financing a global green new deal. https://unctad.org/publication/tradeand-development-report-2019

  • Vendrell-Herrero, F., Bustinza, O. F., Parry, G., & Georgantzis, N. (2017). Servitization, digitization and supply chain interdependency. Industrial Marketing Management, 60, 69–81.

    Article  Google Scholar 

  • Wang, Z., Rafait Mahmood, M., Ullah, H., Hanif, I., Abbas, O., & Mohsin, M. (2020). Multidimensional perspective of Firms’ IT capability between digital business strategy and Firms’ efficiency: A case of Chinese SMEs (Vol. 10, pp. 1–15). SAGE Open.

    Google Scholar 

  • Yang, Z., Diao, Z., & Kang, J. (2020). Customer management in internet-based platform firms: Review and future research directions. Marketing Intelligence & Planning, 38(7), 957–973.

    Article  Google Scholar 

  • Yin, R. K. (1999). Enhancing the quality of case studies in health services research. Health Services Research, 34(5 Pt 2), 1209.

    Google Scholar 

  • Yoon, Y. L., et al. (2021). Buyer-supplier matching in online B2B marketplace: An empirical study of small and medium sized enterprises (SMEs). Industrial Marketing Management, 93, 90–100.

    Article  Google Scholar 

  • Yuan, C., Moon, H., Wang, S., Yu, X., & Kim, K. H. (2021). Study on the influencing of B2B parasocial relationship on repeat purchase intention in the online purchasing environment: An empirical study of B2B E-commerce platform. Industrial Marketing Management, 92, 101–110.

    Article  Google Scholar 

  • Zhang, Y., & Bhattacharyya, S. (2010). Analysis of B2B e marketplaces: An operations perspective. Information Systems and e-Business Management, 8(3), 235–256.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Baumgarten, N., Abrantes, B.F. (2023). Online Trading and Platform Capabilities on the Chemical Industry in Germany. In: Abrantes, B.F., Madsen, J.L. (eds) Essentials on Dynamic Capabilities for a Contemporary World. Studies on Entrepreneurship, Structural Change and Industrial Dynamics. Springer, Cham. https://doi.org/10.1007/978-3-031-34814-3_7

Download citation

Publish with us

Policies and ethics