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Well-Being and Performance in the Hotel Industry: A Multilevel Perspective

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Handbook of Tourism and Quality-of-Life Research II

Part of the book series: International Handbooks of Quality-of-Life ((IHQL))

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Abstract

Although well-being has been studied for decades, most studies have focused on individual-level analysis, and the few that use a multilevel approach tend to focus on individual and team-level analysis regarding performance. Therefore, this study proposes a multilevel conceptual framework for understanding the relationship between employee well-being and performance in the hotel industry at the individual, department, property, and corporate levels. Both the Service-Profit Chain and the Conservation of Resources are applied as theoretical foundations. From the managerial perspective of assessment, we then propose that well-being within hotel firms is a bottom-up formation process, the same as performance. We also suggest relationships between well-being and performance across these four levels, as well as potential moderators at each level. This study contributes insights to both the academy and the industry and may lead to future studies in hotel employee well-being research.

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Authors and Affiliations

  1. University of Florida, Gainesville, FL, USA

    Yao-Chin Wang

  2. Auburn University, Auburn, AL, USA

    David S. Martin

  3. Isenberg School of Management, University of Massachusetts, Amherst, MA, USA

    Muzaffer Uysal

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  1. Yao-Chin Wang
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  2. David S. Martin
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  3. Muzaffer Uysal
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Correspondence to Yao-Chin Wang .

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Editors and Affiliations

  1. Department of Hospitality & Tourism Management, Isenberg School of Management, University of Massachusetts, Amherst, MA, USA

    Muzaffer Uysal

  2. Department of Marketing, Virginia Polytechnic Institute & State University, Blacksburg, VA, USA

    M. Joseph Sirgy

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Wang, YC., Martin, D.S., Uysal, M. (2023). Well-Being and Performance in the Hotel Industry: A Multilevel Perspective. In: Uysal, M., Sirgy, M.J. (eds) Handbook of Tourism and Quality-of-Life Research II. International Handbooks of Quality-of-Life. Springer, Cham. https://doi.org/10.1007/978-3-031-31513-8_33

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