Overview
- Explores the challenges, dilemmas and limits of open dialogue free speech in workplaces
- Offers an exploration of the importance of communication climate in a digestible format
- This book is open access, which means that you have free and unlimited access
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About this book
This book explores how members of an organization or group speak to and with each other. An expansion of the author’s previous research on fallibility in organizations, the concept of communication climate is related to those of voice climate and psychological safety, both of which focus on the risk of speaking up and raising concerns at work. In this book the author addresses the scope for criticism, dissent and disagreement, but also for praise and encouragement. He places friendly friction at the core of what characterizes a healthy communication climate.
Beginning with a clear explanation of how and why communication climate is important in organizations, the author introduces the concept of critical quality moments, i.e. situations where a verbal intervention can crucially change the course of events for the better. The book then goes on to describe seven elements that characterize well-functioning communication climates before exploring the concept of communication ethics, and the balance between freedom of speech on the one hand, and speech responsibility on the other.
Concluding with suggestions for further research, this book addresses issues that are at the core of establishing collaboration and excellence at work, making it highly relevant to executive students at business schools, researchers in organizational behavior and decision-makers in organizations.
This is an open access book.
Keywords
Table of contents (15 chapters)
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Front Matter
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Part I
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Front Matter
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Part II
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Front Matter
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Part III
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Front Matter
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Authors and Affiliations
About the author
Bibliographic Information
Book Title: Communication Climate at Work
Book Subtitle: Fostering Friendly Friction in Organisations
Authors: Øyvind Kvalnes
DOI: https://doi.org/10.1007/978-3-031-28971-2
Publisher: Palgrave Macmillan Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s) 2023
Hardcover ISBN: 978-3-031-28970-5Published: 31 May 2023
Softcover ISBN: 978-3-031-28973-6Published: 31 May 2023
eBook ISBN: 978-3-031-28971-2Published: 30 May 2023
Edition Number: 1
Number of Pages: IX, 135
Number of Illustrations: 5 b/w illustrations
Topics: Management, Organization