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Chatbots Technology and its Challenges: An Overview

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International Conference on Advanced Intelligent Systems for Sustainable Development (AI2SD 2022)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 637))

Abstract

A chatbot is a conversational agent that uses Artificial Intelligence (AI) to interpret the text of the chat using Natural Language Processing (NLP) in particular, instead of making direct contact with a live person, users can make conversation via text or voice. Chatbots are a fast-growing AI trend that involves the use of applications communicating with users in a conversational style and imitating human conversation using human language. Many industries are attempting to include solutions based on artificial intelligence like chatbots to improve their customer service in order to deliver better service to their customers with faster and less expensive support. This paper is a survey of the published chatbots to discover knowledge gaps and indicate areas that require additional investigation and study, starting from history and how it evolves during the past, then chatbots architectures to understand how it works, and to identify application of chatbots in many domains, and finish by chatbots limitations that shorten its lifespan and how can future work improve the chatbot for best performance.

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Author information

Authors and Affiliations

  1. ALQUALSADI Team, Rabat IT Center, ENSIAS, Mohammed V University in Rabat, Rabat, Morocco

    Hajar Zerouani, Abdelhay Haqiq & Bouchaib Bounabat

  2. ITQAN Team, LyRICA Laboratory, ESI, Rabat, Morocco

    Abdelhay Haqiq

Authors
  1. Hajar Zerouani
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  2. Abdelhay Haqiq
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  3. Bouchaib Bounabat
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Corresponding author

Correspondence to Hajar Zerouani .

Editor information

Editors and Affiliations

  1. Polish Academy of Sciences, Systems Research Institute, Warsaw, Poland

    Janusz Kacprzyk

  2. Abdelmalek Essaâdi University, Tangier, Morocco

    Mostafa Ezziyyani

  3. Department of Automatics and Applied Software, Aurel Vlaicu University of Arad, Arad, Romania

    Valentina Emilia Balas

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Zerouani, H., Haqiq, A., Bounabat, B. (2023). Chatbots Technology and its Challenges: An Overview. In: Kacprzyk, J., Ezziyyani, M., Balas, V.E. (eds) International Conference on Advanced Intelligent Systems for Sustainable Development. AI2SD 2022. Lecture Notes in Networks and Systems, vol 637. Springer, Cham. https://doi.org/10.1007/978-3-031-26384-2_6

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