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A Systematic Literature Review of the Performance Measurement System in the Hospitals Sector

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The Implementation of Smart Technologies for Business Success and Sustainability

Part of the book series: Studies in Systems, Decision and Control ((SSDC,volume 216))

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Abstract

The goal of this research is to provide a complete review of the literature on Performance Measurement Systems (PMSs) in hospitals. One research question was clarified: which performance measurement dimensions related to the hospital’s sector can be observed in the existing studies? The process involved a systematic literature review of 48 studies formed on the basis of rigor, clarity, and trustworthiness. For the first time, we systematically reviewed the 8 Performance Measures (PMs) for the dimensions of the Performance Measurement System Framework (PMSF). The PMSF allows academics to obtain a basic understanding and conduct additional future studies in the area of PMSs in hospitals. Regarding the results of this research, it has been determined that a more thorough approach to PMS in hospitals is required. This research is also useful in that it offers knowledge to decision-makers who are considering using a PMS.

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Authors and Affiliations

  1. Faculty of Business, Economics and Social Development, Universiti Malaysia Terengganu, Kuala Terengganu, Malaysia

    Ayman Mohammad Aburumman, Rosliza Mat Zin & Norazlina Ilias

Authors
  1. Ayman Mohammad Aburumman
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  2. Rosliza Mat Zin
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  3. Norazlina Ilias
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Correspondence to Ayman Mohammad Aburumman .

Editor information

Editors and Affiliations

  1. Ahlia University, Manama, Bahrain

    Allam Hamdan

  2. The University of Business and Technology, Jeddah, Saudi Arabia

    Haneen Mohammad Shoaib

  3. Northern Cyprus Campus, Middle East Technical University, Kalkanlı, Turkey

    Bahaaeddin Alareeni

  4. University College of Bahrain, Manama, Bahrain

    Reem Hamdan

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Aburumman, A.M., Zin, R.M., Ilias, N. (2023). A Systematic Literature Review of the Performance Measurement System in the Hospitals Sector. In: Hamdan, A., Shoaib, H.M., Alareeni, B., Hamdan, R. (eds) The Implementation of Smart Technologies for Business Success and Sustainability. Studies in Systems, Decision and Control, vol 216. Springer, Cham. https://doi.org/10.1007/978-3-031-10212-7_81

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