Skip to main content
SpringerLink
Log in

Influence of Health Literacy Towards Health Communication Competence Among Kelantanese: A Comparative Study

  • Conference paper
  • First Online:
Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success (ICBT 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 485))

Included in the following conference series:

  • 1039 Accesses

Abstract

Only 6.6% of Malaysian adults were found to have an adequate level of health literacy, though it can be considered as one of the most crucial and basic knowledge that should be possessed by every individual. Expected to be sick at least once in a lifetime, pressuring Malaysians to be literate about their health. It was known to the world of health-related research that this health literacy may help the individuals to competently communicate their health conditions to the healthcare providers, signifying the importance of this study to be conducted. This study applied a cross-sectional study design, was conducted to investigate the relationship between the domains of health literacy which comprised of health care, disease prevention and health promotion towards B40 Kelantanese health communication competence. By using a quota sampling, a total of 100 B40 Kelantanese from Kota Bharu and Bachok districts were approached, and each of the district was represented by 50 respondents. A set of self-administered questionnaires was used during the physical, face to face data collection process. The results from the correlational analysis revealed that there were significant strong positive relationships between domains of health literacy towards the Kota Bharu urban community’s health communication competence, while in Bachok, the strength of the relationships was moderate. Other than that, multiple regression analysis has also shown the opposing findings on the influence of health literacy towards the health communication competence. For Bachok, none of the independent variable can predict the communication competence while for Kota Bharu, the results showed otherwise. Health care and health promotion were the domains that can affect the health communication competence among Kelantanese who live in Kota Bharu, leaving the domain of disease prevention as a non-predictor. Furthermore, a few recommendations have been suggested for the respective District and State Health Departments as well as suggestions for future researchers.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 259.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 329.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Hotvedt, R., Førde, O.H.: Doctors are to blame for perceived medical adverse events. A cross sectional population study. The Tromsø study. BMC Health Serv. Res. 13(1), 46 (2013). https://doi.org/10.1186/1472-6963-13-46

    Article  Google Scholar 

  • Arvinder-Singh, H.S., Rashid, A.: The intention to disclose medical errors among doctors in a referral hospital in North Malaysia. BMC Med. Ethics 18, 1 (2017). https://doi.org/10.1186/s12910-016-0161-x

    Article  Google Scholar 

  • Bailo, L., et al.: The patient perspective: investigating patient empowerment enablers and barriers within the oncological care process. Ecancermedicalscience 13, 912 (2019)

    Article  Google Scholar 

  • Albahri, A.H., Abushibs, A.S., Abushibs, N.S.: Barriers to effective communication between family physicians and patients in walk-in centre setting in Dubai: a cross-sectional survey. BMC Health Serv. Res. 18(1), 637 (2018)

    Article  Google Scholar 

  • Kee, J.W.Y., et al.: Communication skills in patient-doctor interactions: learning from patient complaints. Health Prof. Educ. 4(2), 97–106 (2018)

    Article  Google Scholar 

  • Jin, H.K., et al.: The effect of communication skills training on patient-pharmacist communication in pharmacy education: a meta-analysis. Adv. Health Sci. Educ. 23(3), 633–652 (2018)

    Article  Google Scholar 

  • Rajah, R., Hassali, M.A., Lim, C.-J.: An interprofessional evaluation of health literacy communication practices of physicians, pharmacists, and nurses at public hospitals in Penang Malaysia. Ann. Pharmacother. 52(4), 345–351 (2018)

    Article  Google Scholar 

  • Khan, T., Hassali, M., Al-Haddad, M.: Patient-physician communication barrier: a pilot study evaluating patient experiences. J. Young Pharm. 3(3), 250–255 (2011)

    Article  Google Scholar 

  • Liu, L., Fang, J.: Study on potential factors of patient satisfaction: based on exploratory factor analysis. Pat. Prefer. Adher. 13, 1983 (2019)

    Article  Google Scholar 

  • Azizam, N.A., Shamsuddin, K.: Healthcare provider-patient communication: a satisfaction study in the outpatient clinic at hospital Kuala Lumpur. Malaysian J. Med. Sci. MJMS 22(3), 56 (2015)

    Google Scholar 

  • Ghahramanian, A., et al.: Quality of healthcare services and its relationship with patient safety culture and nurse-physician professional communication. Health Promot. Perspect. 7(3), 168 (2017)

    Article  Google Scholar 

  • Institute for Public Health, National Institutes of Health, and Ministry of Health Malaysia, The National Health and Morbidity Survey 2015 Volume II: Non-Communicable Diseases, Risk Factors & Other Health Problems, Kuala Lumpur (2015)

    Google Scholar 

  • Arpey, N.C., Gaglioti, A.H., Rosenbaum, M.E.: How socioeconomic status affects patient perceptions of health care: a qualitative study. J. Prim. Care Commun. Health 8(3), 169–175 (2017)

    Article  Google Scholar 

  • Sørensen, K., et al.: Health literacy and public health: a systematic review and integration of definitions and models. BMC Public Health 12(1), 1–13 (2012)

    Article  Google Scholar 

  • Jaafar, N., et al.: Malaysian health literacy: scorecard performance from a national survey. Int. J. Environ. Res. Public Health 18(11), 5813 (2021)

    Article  Google Scholar 

  • World Health Organization, Health literacy: The solid facts. 2013: Regional Office for Europe. Copenhagen, Denmark

    Google Scholar 

  • Feinberg, I., et al.: Examining associations between health information seeking behavior and adult education status in the US: An analysis of the 2012 PIAAC Data. PLoS ONE 11(2), 1–20 (2016)

    Article  Google Scholar 

  • Wang, X., Cheng, Z.: Cross-sectional studies: strengths, weaknesses, and recommendations. Chest 158(1), S65–S71 (2020)

    Article  Google Scholar 

  • Department of Statistics Malaysia, Household Income and Basic Amenities Survey Report 2019. Department of Statistics Malaysia, Putrajaya, Malaysia (2020)

    Google Scholar 

  • Rukmana, D.: Quota Sampling. In: Michalos, A.C. (ed.) Encyclopedia of quality of life and well-being research, pp. 5382–5384. Springer Netherlands, Dordrecht (2014). https://doi.org/10.1007/978-94-007-0753-5_2393

    Chapter  Google Scholar 

  • Duong, T.V., et al.: Measuring health literacy in Asia: validation of the HLS-EU-Q47 survey tool in six Asian countries. J. Epidemiol. 27(2), 80–86 (2017)

    Article  MathSciNet  Google Scholar 

  • Golboni, F., et al.: Urban–rural differences in health literacy and its determinants in Iran: a community-based study. Aust. J. Rural Health 26(2), 98–105 (2018)

    Article  Google Scholar 

  • Cohen, J.: Statistical power analysis for the behavioral sciences (2nd ed.). Lawrence Earlbaum, Hilsdale, NJ (1988)

    Google Scholar 

  • Chen, X., Chen, H.: Differences in preventive behaviors of COVID-19 between urban and rural residents: lessons learned from a cross-sectional study in China. Int. J. Environ. Res. Public Health 17(12), 4437 (2020)

    Article  Google Scholar 

  • Koops van’t Jagt, R., et al.: Development of a communication intervention for older adults with limited health literacy: Photo stories to support doctor–patient communication. J. Health Commun. 21(sup2), 69–82 (2016)

    Google Scholar 

  • Chen, X., et al.: Health literacy and use and trust in health information. J. Health Commun. 23(8), 724–734 (2018)

    Article  Google Scholar 

  • Belim, C., Almeida, C.V.D.: Communication competences are the key! A model of communication for the health professional to optimize the health literacy – assertiveness, clear language and positivity. J. Healthcare Commun. 03, 03 (2018). https://doi.org/10.4172/2472-1654.100141

    Article  Google Scholar 

  • Nutbeam, D.: Health literacy as a population strategy for health promotion. Jap. Soc. Health Educ. Promot. 25(3), 210–222 (2017)

    Google Scholar 

  • Veenker, H., Paans, W.: A dynamic approach to communication in health literacy education. BMC Med. Educ. 16(1), 1–12 (2016)

    Article  Google Scholar 

  • Hair, J.F., et al.: Multivariate Data Analysis, 8th edn. Cengage Learning, United Kingdom (2018)

    Google Scholar 

Download references

Acknowledgements

We would like to thank Research Management and Innovation Centre (RMIC) of Universiti Malaysia Kelantan for funding this study through internal grant UMK FUND (R/FUND/A1100/01802A/001/2020/00824).

Author information

Authors and Affiliations

  1. Universiti Malaysia Kelantan, Pengkalan Chepa, 16100, Kota Bharu, Kelantan, Malaysia

    Nur Athirah Sumardi, Ahmad Fahme Mohd Ali & Naziatul Aziah Mohd Radzi

  2. Universiti Teknologi MARA (UiTM) Selangor Branch, 42300 Puncak Alam, Selangor, Malaysia

    Narehan Hassan

Authors
  1. Nur Athirah Sumardi
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ahmad Fahme Mohd Ali
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Naziatul Aziah Mohd Radzi
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Narehan Hassan
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Nur Athirah Sumardi .

Editor information

Editors and Affiliations

  1. Northern Cyprus Campus, Middle East Technical University, via Mersin 10, Turkey

    Bahaaeddin Alareeni

  2. College of Business of Finance, Ahlia University, Manama, Bahrain

    Allam Hamdan

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Sumardi, N.A., Ali, A.F.M., Radzi, N.A.M., Hassan, N. (2023). Influence of Health Literacy Towards Health Communication Competence Among Kelantanese: A Comparative Study. In: Alareeni, B., Hamdan, A. (eds) Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success. ICBT 2021. Lecture Notes in Networks and Systems, vol 485. Springer, Cham. https://doi.org/10.1007/978-3-031-08093-7_62

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-08093-7_62

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-08092-0

  • Online ISBN: 978-3-031-08093-7

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation