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Supporting to be Credible: Investigating Perceived Social Support as a Determinant of Perceived Credibility

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Persuasive Technology (PERSUASIVE 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13213))

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Abstract

Technological systems can be equipped with persuasive design principles that influence user perceptions. For instance, earlier research showed that Perceived Social Support can influence user perceptions such as effectiveness and knowledge sharing intentions. However, to our knowledge, how Perceived Social Support affects Perceived Credibility has not been investigated. This study investigates the influence of Perceived Social Support on Perceived Credibility. A survey questionnaire was employed to gather user perceptions of social support and credibility in the context of Academic Social Networking Sites (ASNSs). Analysis using Partial Least Square Structural Equation Modeling (PLS-SEM) confirmed Perceived Social Support as a determinant of Perceived Credibility. Also, Dialogue Support and Primary Task Support were identified to be predictors of Perceived Social Support. The study recommends that designers improve the social support features (e.g., through integrating machine learning and data mining techniques).

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Authors and Affiliations

  1. Department of Industrial Engineering and Innovation Sciences, Eindhoven University of Technology, Eindhoven, The Netherlands

    Felix N. Koranteng, Jaap Ham & Uwe Matzat

  2. Department of Computer Science, University of Ghana, Legon-Accra, Ghana

    Isaac Wiafe

Authors
  1. Felix N. Koranteng
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  2. Jaap Ham
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  3. Uwe Matzat
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  4. Isaac Wiafe
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Corresponding author

Correspondence to Jaap Ham .

Editor information

Editors and Affiliations

  1. Massey University, Auckland, New Zealand

    Nilufar Baghaei

  2. University of Saskatchewan, Saskatoon, SK, Canada

    Julita Vassileva

  3. Hamad Bin Khalifa University, Doha, Qatar

    Raian Ali

  4. University of Waterloo, Waterloo, ON, Canada

    Kiemute Oyibo

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Koranteng, F.N., Ham, J., Matzat, U., Wiafe, I. (2022). Supporting to be Credible: Investigating Perceived Social Support as a Determinant of Perceived Credibility. In: Baghaei, N., Vassileva, J., Ali, R., Oyibo, K. (eds) Persuasive Technology. PERSUASIVE 2022. Lecture Notes in Computer Science, vol 13213. Springer, Cham. https://doi.org/10.1007/978-3-030-98438-0_9

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  • DOI: https://doi.org/10.1007/978-3-030-98438-0_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-98437-3

  • Online ISBN: 978-3-030-98438-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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