Skip to main content

The Impact of Digitalization on Quality Management in Health Systems: New Challenges and Opportunities

  • Conference paper
  • First Online:
Proceedings on 18th International Conference on Industrial Systems – IS’20 (IS 2020)

Part of the book series: Lecture Notes on Multidisciplinary Industrial Engineering ((LNMUINEN))

Included in the following conference series:

  • 781 Accesses

Abstract

Developed countries face a twofold challenge that is to be addressed by implementing existing digital technologies. Digitalization offers benefits in both financial sustainability and improved quality, unlocking substantial value as a result. Despite having the ability to technologically implement new digital solutions, it is not done comprehensively. In many ways, nontechnological hurdles as well as sectorial grown, stiff structures and regularizations prevent a dynamic application of reforms and new provisions. Consequently, health care lacks behind industry when it comes to utilization of the digital transformation to extract further actionable insights, a deeper understanding of streamline processes and to ultimately deliver improved patient care. The purpose of this paper is to reveal new challenges and opportunities of the digital revolution in health systems by the identification of praxis-related, target-oriented defiance and further research opportunities.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 299.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 379.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 379.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Marchet, G., Perotti, S., Mangiaracina, R.: Modelling the impacts of ICT adoption for inter-modal transportation. Int. J. Phys. Distrib. Logist. Manag. 42(2), 110–127 (2012)

    Article  Google Scholar 

  2. Skog, D., Wimelius, H., Sandberg, J.: Digital disruption, business information. Syst. Eng. 60(1), 431–437 (2012)

    Google Scholar 

  3. Evans, N.: Mastering Digital Business: How Powerful Combinations of Disruptive Technologies are Enabling the Next Wave of Digital Transformation. BSC Learning & Development Ltd. (2017)

    Google Scholar 

  4. Pelletier, C., Cloutier, M.: Challenges of digital transformation in SMEs: exploration of IT-related perceptions in a service ecosystem. In: Proceedings of 52nd Hawaii International Conference on System Sciences, pp. 4967–4976 (2019)

    Google Scholar 

  5. Zanaboni, P., Lettieri, E.: Institutionalizing telemedicine applications: the challenge of legitimizing decisionmaking. J. Med. Internet Res. 13(3), 72 (2011)

    Article  Google Scholar 

  6. Kapoor, A., Guha, S., Das, M., Goswami, K., Yadav, R.: Digital healthcare: the only solution for better healthcare during COVID-19 pandemic? Indian Heart J. 72(2), 61–64 (2020)

    Article  Google Scholar 

  7. Rantala, K., Karjaluoto, H.: Value co-creation in health care: insights into the transformation from value creation to value co-creation through digitization. In: Proceedings of the 20th International Academic Mindtrek Conference, pp. 34–41 (2016)

    Google Scholar 

  8. Lingg, M., Lütschg, V.: JMIR mHelath and uHealth 8(5), e17315 (2020)

    Google Scholar 

  9. Kaiser, R.: Qualitative Experteninterviews: Konzeptionelle Grundlagen und praktische Durchfuehrung. Springer Fachmedien, Wiesbaden (2014)

    Google Scholar 

  10. Barbour, R., Kitzinger, J.: Developing Focus Group Research: Politics Theory and Practice. Sage Publications, London (1999)

    Book  Google Scholar 

  11. Morgan, D.: Focus Groups as Qualitative Research. Sage Publications, Thousand Oaks (1997)

    Book  Google Scholar 

  12. Krueger, R., Casey, M.: Focus Groups: A Practical Guide for Applied Research, 5th edn. Sage Publication, Thousand Oaks (2015)

    Google Scholar 

  13. Ledermann, N.: Assessing educational effectiveness: the focus group interview as a technique for data collection. Commun. Educ. 2(117–127), 39 (2000)

    Google Scholar 

  14. Barbour, R.: Doing Focus Groups, 2nd edn. Sage Publications, Thousand Oaks (2018)

    Book  Google Scholar 

  15. Litsoelliti, L.: Using Focus Groups in Research. Continuum, New York (2003)

    Google Scholar 

  16. Gill, P., Stewart, K., Treasure, E., Chadwick, B.: Methods of data collection in qualitative research: interviews and focus groups. Br. Dent J. 204(6), 291–295 (2008)

    Article  Google Scholar 

  17. Kidd, P., Parshall, M.: Getting the focus and the group: enhancing analytic rigor in focus group research. Qual. Health Res. 10(3), 293–308 (2000)

    Article  Google Scholar 

  18. Osborne, J., Collins, S.: Pupils’ views of the role and value of the science curriculum: a focus-group study. Int. J. Sci. Educ. 23(5), 441–467 (2001)

    Article  Google Scholar 

  19. Morgan, D.: Focus groups. Ann. Rev. Sociol. 22, 129–152 (1996)

    Article  Google Scholar 

  20. Kitzinger, N.: The methodology of focus groups: the importance of interaction between research participants. Sociol. Health Illn. 16(1), 103–121 (1994)

    Article  Google Scholar 

  21. Gibbs, A.: Focus groups. Soc. Res. Update 19(1), 1–7 (1997)

    Google Scholar 

  22. Krueger, R., Morgan, D.: The Focus Group Kit. Sage Publications, Thousand Oaks (1998)

    Google Scholar 

  23. Berg: Qualitative Research Methods for the Social Sciences. Allyn and Bacon, Boston (2001)

    Google Scholar 

  24. Mayer, H.: Interview und schriftliche Befragung: Grundlagen und Methoden empirischer Sozialforschung: Grundlagen und Methoden empirischer Sozialforschung, 6. ed. Oldenburg Verlag, Hamburg (2012)

    Google Scholar 

  25. Branke, D., Stein, D., Rich, B., Worlitz, J., Hettling, L., Woll, R.: Development of the interests in projects between regional companies and students in quality management. In: Proceedings 21st Quality Manage and Organisational Development International Conference on Quality and Service Sciences, pp. 1343–1349 (2018)

    Google Scholar 

  26. Green, J., Hart, L.: The impact of context on data. In: Barbour, R., Kitzinger, J. (eds.) Developing Focus Group Research: Politics, Theory and Practice, pp. 21–35. Sage Publications, London (1999)

    Google Scholar 

  27. Walker, T.: Consent and autonomy. In: Müller, A., Schaber, P. (eds.) The Routledge Handbook of the Ethics of Consent, Oxford, pp. 131–139 (2018)

    Google Scholar 

  28. Hahn, E.: Telemedizin – Das Recht der Fernbehandlung: Ein Überblick für Ärzte, Zahnärzte, Psychotherapeuten und Juristen. Springer, Wiesbaden (2019)

    Book  Google Scholar 

  29. Allen, M.: Telephone focus groups: strengths, challenges, and strategies for success. Qual. Soc. Work. 13(4), 571–583 (2014)

    Article  Google Scholar 

  30. Rosentahl, M.: Qualitative research methods: why, when, and how to conduct interviews and focus groups in pharmacy research. Curr. Pharm. Teach. Learn. 8(4), 509–516 (2016)

    Article  Google Scholar 

  31. Kuckartz, U.: Qualitative Inhaltsanalyse, Bad Langensalza: Beltz Juventa (2012)

    Google Scholar 

  32. Parida, V., Sjödin, D., Reim, W.: Reviewing literature on digitalization, business model innovation, and sustainable industry: past achievements and future promises. Sustainability 11(1), 390–408 (2019)

    Google Scholar 

  33. Cooper, H.: Research Synthesis and Meta-Analysis. A Step-by-Step Approach, 4th edn. Los Angeles (2010)

    Google Scholar 

  34. Bär, C., Grädler, T.: Digitalisierung im Spannungsfeld von Politik, Wirtschaft, Wissenschaft und Recht. Gabler Verlag, Berlin (2018)

    Google Scholar 

  35. Amelung, V.: Digitale Innovationen im Gesundheitssystem - Wie kann deren Einführung gelingen? KU Gesundheitsmanagement 4(1), 23–25 (2018)

    Google Scholar 

  36. Haring, R.: Gesundheit digital: Perspektiven zur Digitalisierung im Gesund-heitswesen. Springer, Berlin (2019)

    Book  Google Scholar 

  37. Mair, F., Haycox, A., Williams, T.: A review of telemedicine cost-effectiveness studies. J. Telemed. Telecare 6(1), 38–40 (2000)

    Article  Google Scholar 

  38. May, C., Mort, M., Williams, T., Mair, F., Gask, L.: Health technology assessment in its local contexts: studies of telehealthcare. Soc. Sci. Med. 57(1), 697–710 (2003)

    Article  Google Scholar 

  39. O’Connor, S., Hanlon, P., O’Donnell, C., Garcia, S., Glanville, J., Mair, F.: Understanding factors affecting patient and public engagement and recruitment to digital health interventions: a systematic review of qualitative studies. BMC Med. Inform. Decis. Mak. 16(1), 120–135 (2016)

    Article  Google Scholar 

  40. Mittal, S., Khan, M., Romero, D., Wuest, T.: A critical review of smart manufacturing & industry 4.0 maturity models: implications for small and medium-sized enterprises (SMEs). J. Manuf. Syst. 49, 194–214 (2018)

    Article  Google Scholar 

  41. Szedlak, C., Leyendecker, B., Reinemann, H., Pötters, P.: Methodology for assessing digitalization readiness and maturity of small and medium-sized enterprises. In: Anisic, Z., Lalic, B., Gracanin, D. (eds.) IJCIEOM 2019. LNMIE, pp. 101–111. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-43616-2_12

    Chapter  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Christoph Szedlak .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Szedlak, C., Branke, M., Worlitz, J., Leyendecker, B., Woll, R. (2022). The Impact of Digitalization on Quality Management in Health Systems: New Challenges and Opportunities. In: Lalic, B., Gracanin, D., Tasic, N., Simeunović, N. (eds) Proceedings on 18th International Conference on Industrial Systems – IS’20. IS 2020. Lecture Notes on Multidisciplinary Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-030-97947-8_4

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-97947-8_4

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-97946-1

  • Online ISBN: 978-3-030-97947-8

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics