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User Experience in Communication and Collaboration Platforms: A Comparative Study Including Discord, Microsoft Teams, and Zoom

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Information Technology and Systems (ICITS 2022)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 414))

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Abstract

Due to the measures imposed to prevent the spread of the virus during the COVID-19 pandemic, how education and work communications are carried have changed. An increase in video conferencing and meeting applications is noticeable. In this research paper, we describe the results of a user experience evaluation of three widely used platforms: Discord, Microsoft Teams, and Zoom. Through the User Experience Questionnaire (UEQ) application, it was determined that Discord is better in aspects not related to tasks and provides an above-average UX. On the other hand, zoom excels when it comes to tasks, but in conjunction with Microsoft Teams, it delivers below-average UX.

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Author information

Authors and Affiliations

  1. University of Costa Rica, San Jose, 11501, Costa Rica

    Luis D. Mora-Jimenez, Kryscia Ramírez-Benavides, Luis Quesada, Gustavo Lopez & Luis A. Guerrero

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  1. Luis D. Mora-Jimenez
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  2. Kryscia Ramírez-Benavides
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  3. Luis Quesada
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  4. Gustavo Lopez
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  5. Luis A. Guerrero
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Corresponding author

Correspondence to Luis D. Mora-Jimenez .

Editor information

Editors and Affiliations

  1. ISEG, Universidade de Lisboa, Lisbon, Portugal

    Álvaro Rocha

  2. Geografía, University of Santiago de Compostela, Santiago de Compostela, Spain

    Carlos Ferrás

  3. Tecnológico de Costa Rica, San Carlos, Costa Rica

    Abel Méndez Porras

  4. Tecnológico de Costa Rica, San Carlos, Costa Rica

    Efren Jimenez Delgado

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Mora-Jimenez, L.D., Ramírez-Benavides, K., Quesada, L., Lopez, G., Guerrero, L.A. (2022). User Experience in Communication and Collaboration Platforms: A Comparative Study Including Discord, Microsoft Teams, and Zoom. In: Rocha, Á., Ferrás, C., Méndez Porras, A., Jimenez Delgado, E. (eds) Information Technology and Systems. ICITS 2022. Lecture Notes in Networks and Systems, vol 414. Springer, Cham. https://doi.org/10.1007/978-3-030-96293-7_6

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