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Studying the Influence of Empathy Maps on Brainstorming for Requirements Elicitation: A Quasi-Experiment

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Advances in Information Systems Development

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 55))

Abstract

There is currently a trend that highlights the interest in the use of Design Thinking techniques for the elicitation of requirements. The evidence concerning the effectiveness of these techniques is, however, still scarce, which has consequently led us to carry out a quasi-experiment in order to evaluate the effectiveness of one of the most frequently used DT techniques: Empathy Maps. Empathy Maps were employed by students enrolled on a Bachelor’s degree in Computer to understand their influence on the effectiveness of Brainstorming sessions. The students perceived a slightly positive influence as regards the use of the Empathy Maps as part of a requirements elicitation, despite not finding statistically positive results. We obtained several insights that may be useful for practitioners, researchers and lecturers interested in using this type of techniques to improve the requirements elicitation practices, although this preliminary result is not conclusive and should be corroborated in further studies.

A prior version of this paper has been published in the ISD2021 Proceedings (http://aisel.aisnet.org/isd2014/proceedings2021).

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Acknowledgements

The research work presented in this paper is framed within the following projects: GEMA (JCCM, Spain, SBPLY/17/180501/000293), UX-Adapt (Generalitat Valenciana, Spain, AICO/2020/113), AETHER-UCLM (MICINN, Spain, PID2020-112540RB-C42), Adapt@Cloud (MICINN, Spain, TIN2017-84550-R) and Software Development Process Research Project (Requirement Engineering research line, UNTREF, Argentina).

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Authors and Affiliations

  1. Universidad Nacional de 3 de Febrero, Buenos Aires, Argentina

    Ezequiel Kahan & Alejandro Oliveros

  2. IUMTI—Universitat Politècnica de València, Valencia, Spain

    Emilio Insfran

  3. University of Castilla-La Mancha, Ciudad Real, Spain

    Marcela Genero

Authors
  1. Ezequiel Kahan
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  2. Emilio Insfran
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  3. Marcela Genero
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  4. Alejandro Oliveros
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Corresponding author

Correspondence to Ezequiel Kahan .

Editor information

Editors and Affiliations

  1. Department of Computer Systems and Computation, Universitat Politècnica de València, Valencia, Spain

    Emilio Insfran

  2. Department of Business and Economics, Universitat Politècnica de València, Valencia, Spain

    Fernando González

  3. Department of Computer Systems and Computation, Universitat Politècnica de València, Valencia, Spain

    Silvia Abrahão

  4. Department of Business and Economics, Universitat Politècnica de València, Valencia, Spain

    Marta Fernández

  5. Cairnes School of Business & Economics, National University of Ireland Galway, Galway, Ireland

    Chris Barry

  6. Cairnes School of Business & Economics, National University of Ireland Galway, Galway, Ireland

    Michael Lang

  7. Faculty of Information Technology, Monash University, Melbourne, VIC, Australia

    Henry Linger

  8. IESE Business School, University of Navarra, Barcelona, Spain

    Christoph Schneider

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Kahan, E., Insfran, E., Genero, M., Oliveros, A. (2022). Studying the Influence of Empathy Maps on Brainstorming for Requirements Elicitation: A Quasi-Experiment. In: Insfran, E., et al. Advances in Information Systems Development. Lecture Notes in Information Systems and Organisation, vol 55. Springer, Cham. https://doi.org/10.1007/978-3-030-95354-6_12

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  • DOI: https://doi.org/10.1007/978-3-030-95354-6_12

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-95353-9

  • Online ISBN: 978-3-030-95354-6

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