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Explaining the IT Value Through the Information Support of Decision-Making

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Digitalization of Society, Economics and Management

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 53))

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Abstract

The issue of how IT impact the performance of an organization is still not fully explained. Many researchers believe that this effect is based on the automation of business processes and the replacement of unskilled routine labor. However, this does not explain the expected impact of digital transformation, since it offers completely new models. Relying on the achievements of organization theory, we suggest that the impact of IT on performance is realized through the quality of decision-making. We analyze the role of information processing in decision-making, identify the sources of inefficiency, which can be associated with incorrect assessment, lack or excess of information. Next, we revise the organization’s design strategies and classify the information systems according to their information processing capabilities. The proposed approach can explain the way how IT impact is created and manifested both for traditional enterprise information systems and for new digital technologies.

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Author information

Authors and Affiliations

  1. HSE University, 100100 Myasnitskaya 20, Moscow, Russian Federation

    Yuri Zelenkov

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  1. Yuri Zelenkov
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Correspondence to Yuri Zelenkov .

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Editors and Affiliations

  1. Higher School of Economics, National Research University, Moscow, Russia

    Evgeny Zaramenskikh

  2. HR Management and Psychology, Ural Federal University, Yekaterinburg, Russia

    Alena Fedorova

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Zelenkov, Y. (2022). Explaining the IT Value Through the Information Support of Decision-Making. In: Zaramenskikh, E., Fedorova, A. (eds) Digitalization of Society, Economics and Management. Lecture Notes in Information Systems and Organisation, vol 53. Springer, Cham. https://doi.org/10.1007/978-3-030-94252-6_3

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