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What Drives Adoption of E-Services in Russia?

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Digital Transformation and Global Society (DTGS 2021)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1503))

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Abstract

The expectations from digital government transformation are remarkably high, especially in public service delivery. However, the recent research points to the fact that often such impacts are overestimated, and the actual results of public administration digitalization are more modest than expected. One of the reasons for that is insufficient adoption of digital public service delivery channels especially in the countries like Russia where digital by default principle has not been established. The significant variance in regional development makes Russia an interesting case for research and comparison both for developed and developing nations.

This paper aims at identifying the factors influencing citizen adoption of digital public service delivery channels in Russian regions. Based on the review of theoretical and empirical literature, we selected 11 possible factors that could be related to the extent of adoption of electronic public services at the regional level. While statistically significant correlation was found with most variables considered, no such interrelation was confirmed for age and information security risks indicators. The results of regression analysis suggest that quality of public service supply in electronic form, education, and per capita income determine the extent of digital public services adoption.

Our findings demonstrate that social aspects of digital divide are more important than variations in ICT infrastructure development and should be accounted for in the ongoing and future government digital transformation initiatives.

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Notes

  1. 1.

    Order of RF Ministry of Digital Development No. 601 dated November 18, 2020.

  2. 2.

    https://gks.ru/free_doc/new_site/business/it/ikt20/index.html (accessed on June 16, 2021).

  3. 3.

    https://ar.gov.ru/ru-RU/menu/default/view/21 (accessed on February 25, 2021).

  4. 4.

    https://gks.ru/free_doc/new_site/business/it/ikt20/index.html (accessed on June 16, 2021).

  5. 5.

    https://sc-new.minsvyaz.ru/ (accessed on February 27, 2021).

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Acknowledgment

The paper was written on the basis of the RANEPA state assignment research program.

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Authors and Affiliations

  1. Russian Presidential Academy of National Economy and Public Administration (RANEPA), Vernadskogo pr. 84, 119571, Moscow, Russia

    Elena Dobrolyubova & Alexandra Starostina

Authors
  1. Elena Dobrolyubova
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  2. Alexandra Starostina
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Correspondence to Elena Dobrolyubova .

Editor information

Editors and Affiliations

  1. National Research University Higher School of Economics, St. Petersburg, Russia

    Daniel A. Alexandrov

  2. ITMO University, St. Petersburg, Russia

    Alexander V. Boukhanovsky

  3. ITMO University, St. Petersburg, Russia

    Andrei V. Chugunov

  4. National Research University Higher School of Economics, St. Petersburg, Russia

    Yury Kabanov

  5. National Research University Higher School of Economics, St. Petersburg, Russia

    Olessia Koltsova

  6. National Research University Higher School of Economics, St. Petersburg, Russia

    Ilya Musabirov

  7. National Research University Higher School of Economics, St. Petersburg, Russia

    Sergei Pashakhin

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Dobrolyubova, E., Starostina, A. (2022). What Drives Adoption of E-Services in Russia?. In: Alexandrov, D.A., et al. Digital Transformation and Global Society. DTGS 2021. Communications in Computer and Information Science, vol 1503. Springer, Cham. https://doi.org/10.1007/978-3-030-93715-7_10

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  • DOI: https://doi.org/10.1007/978-3-030-93715-7_10

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