Abstract
Migration flows into Europe in the last decade necessitate the development of innovative policies that consider migrants’ integration while ensuring national and regional interests. Information and communication technologies (ICTs) can play an effective role in facilitating such integration. Thus, ICT development and diffusion must be considered when developing migration policies in EU Member States to maximise impact and reduce barriers to deployment. Building on the recent Joint Migration Policy Whitepaper, which has been prepared by six European projects working on ICT-enabled integration, the chapter highlights the major challenges in this area and presents a set of policy recommendations for boosting digitalisation in public authorities. It sheds the light on the importance of standardised data and harmonised information and applications to facilitate access to public services that targets migrants, the significance of enhancing accessibility to services that consider security and data protection issues and the sustainability of deployed solutions through effective partnerships.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Dekker, R., Engbersen, G., & Faber, M. (2016). The use of online media in migration networks. Population, Place and Space, 22, 539–551. https://doi.org/10.1002/psp.1938
European Commission. (2019). Digital economy and society index (DESI). https://digital-strategy.ec.europa.eu/en/library/digital-economy-and-society-index-desi-2019. Accessed 14 Jul 2021.
European Commission. (2020a). Digital economy and society index (DESI). https://ec.europa.eu/newsroom/dae/document.cfm?doc_id=67086. Accessed 14 Jul 2021.
European Commission. (2020b). Action plan on integration and inclusion 2021-2027. https://ec.europa.eu/home-affairs/sites/default/files/pdf/action_plan_on_integration_and_inclusion_2021-2027.pdf. Accessed 14 Jul 2021.
European Commission. (2021). Supporting public administrations in EU Member States to deliver reforms and prepare for the future. https://ec.europa.eu/info/sites/default/files/supporting_public_administrations_in_eu_ms_to_deliver_reforms_0.pdf. Accessed 14 Jul 2021.
Gascó-Hernández, M. (Ed.). (2014). Open government. Opportunities and challenges for public governance. Springer. https://doi.org/10.1007/978-1-4614-9563-5
Gillespie, M., Osseiran, S., & Cheesman, M. (2018). Syrian refugees and the digital passage to Europe: Smartphone infrastructures and affordances. Social Media and Society, 4(1). https://doi.org/10.1177/2056305118764440
Guo, R. X., Dobson, T., & Petrina, S. (2008). Digital natives, digital immigrants: An analysis of age and ICT competency in teacher education. Journal of Educational Computing Research, 38(3), 235–254. https://doi.org/10.2190/EC.38.3.a
Kirschner, P. A., & Bruyckere, P. (2017). The myths of the digital native and the multitasker. Teaching and Teacher Education, 17, 135–142.
Law and Internet Foundation (LIF), Centre for the Study of Democracy (CSD). (2019). MIICT inclusivity handbook. www.miict.eu/wp-content/uploads/sites/14/2020/02/MIICT-Inclusivity-Handbook-1.0.pdf. Accessed 14 Jul 2021.
Lupiañez, F., Codagnone, C., & Dalet, R. (2015). ICT for the employability and integration of immigrants in the European Union: Results from a survey in three Member States. EUR 27352. Publications Office of the European Union. JRC93960.
MIICT, REBUILD, NADINE, MICADO, EASYRIGHTS and WELCOME. (2020). Joint migration policy whitepaper. www.miict.eu/wp-content/uploads/sites/14/2020/12/Joint-Migration-Policy-Whitepaper-1.1.pdf. Accessed 14 Jul 2021.
Regulation 2016/679. The protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation (GDPR)). European Parliament, Council of the European Union. https://eur-lex.europa.eu/eli/reg/2016/679/oj
Wired. (2017). Conversations not chatbots: Why automated conversations will be key to the customer experience. https://www.wired.co.uk/article/bc/beyond-the-chat-bot-why-automated-conversations-will-be-key-to-the-customer-experience. Accessed 14 Jul 2021.
Zhan, M. (2017). Big data in the public sector: A systematic literature review. Scandinavian Journal of Public Administration, 21, 39–61.
Funding
MIICT, REBUILD, NADINE, MICADO, WELCOME and EASYRIGHTS projects have received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement numbers 822380, 822215, 822601, 822717, 870930 and 870980. However, the opinions expressed herewith are solely of the authors and do not necessarily reflect the point of view of any EU institution.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Huber, F. et al. (2022). Shaping ICT Policies for Integrative and Inclusive Digital Services. In: Akhgar, B., Hough, K.L., Abdel Samad, Y., Saskia Bayerl, P., Karakostas, A. (eds) Information and Communications Technology in Support of Migration. Security Informatics and Law Enforcement. Springer, Cham. https://doi.org/10.1007/978-3-030-93266-4_21
Download citation
DOI: https://doi.org/10.1007/978-3-030-93266-4_21
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-93265-7
Online ISBN: 978-3-030-93266-4
eBook Packages: Social SciencesSocial Sciences (R0)