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Consumption, Production, and Entrepreneurship in the Time of Coronavirus pp 57–76Cite as

Palgrave Macmillan

“Keep the Space”: Influence of Perceived Space on Wellbeing in Restaurants During Coronavirus

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Abstract

The restaurant industry has been hit hard by the ongoing pandemic caused by the COVID-19 virus. Given new surges in COVID-19 cases across multiple regions, the restaurant environment remains largely unpredictable, and consumers continue to be anxious of dining out. Based on a qualitative study, the wellbeing perceptions of restaurant diners in Germany after the initial lockdown in mid-March are explored. The study revealed that wellbeing of restaurant diners is a collective concept comprised of multiple domains of a service system. More specifically, it is found that public health measures of social distancing have led to an increased concern about space and perceived territoriality, influencing how diners feel at full-service dining establishments. A model of spatial wellbeing of guests in dine-in restaurants is developed. The theoretical and practical implications are discussed in detail.

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Authors and Affiliations

  1. School of Advertising, Marketing & PR, QUT Faculty of Business & Law, Brisbane, QLD, Australia

    Sven Tuzovic

  2. Gabelli School of Business, Fordham University, New York, NY, USA

    Sertan Kabadayi

  3. School of Business and Economics, RWTH Aachen University, Aachen, Germany

    Stefanie Paluch

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  1. Sven Tuzovic
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  2. Sertan Kabadayi
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  3. Stefanie Paluch
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Correspondence to Sven Tuzovic .

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Editors and Affiliations

  1. University of Ottawa, Ottawa, ON, Canada

    Elena Gallitto

  2. Trent University, Peterborough, Ontario, Italy

    Marta Massi

  3. Deakin University, Thornbury, VIC, Australia

    Paul Harrison

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Tuzovic, S., Kabadayi, S., Paluch, S. (2022). “Keep the Space”: Influence of Perceived Space on Wellbeing in Restaurants During Coronavirus. In: Gallitto, E., Massi, M., Harrison, P. (eds) Consumption, Production, and Entrepreneurship in the Time of Coronavirus. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-93169-8_4

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