Skip to main content
SpringerLink
Log in

Exploring Stakeholders’ Perspectives on Hotel Design

  • Conference paper
  • First Online:
Transcending Borders in Tourism Through Innovation and Cultural Heritage

Part of the book series: Springer Proceedings in Business and Economics ((SPBE))

Abstract

This study investigates the current defining parameters shaping hotel design and planning, exploring the views of the key stakeholders involved in hotel design. Hotel design and planning are analyzed by a number of exogenous and endogenous tourism development parameters including tourist motivation, destination socioeconomic and cultural characteristics, and institutional framework. The methodological approach used is threefold. First, the qualitative approach, involving an analysis of the relevant published scholarly literature, reveals cross-national parameters shaping the prevailing design for professional tourist accommodation developments. Second, previous studies and secondary data are analyzed to frame the case study of Athens in terms of understanding tourism development patterns and drawing upon the institutional framework and guidelines governing the tourist accommodation units design towards obtaining critical information. Third, in-depth interviews of key informants are conducted using a structured technique. The sample consists of three main groups of experts involved in the hotel design process; the owners, the managers, and the architects or designers. Findings of the current research point out to a significant number of particularly complex aspects and parameters to be complied with, in order to update and modernize tourist accommodation establishments and meet modern-day tourism essential requirements. In addition, this study goes on to argue that it is necessary to establish a deeper multilateral engagement and cooperation of the broader group of the relevant stakeholders.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • 14th Visitor satisfaction and hotel performance survey. (2018). Athens – Attica and Argosaronic Hotel Association. https://bit.ly/3mUNWT1

  • 15th Visitor satisfaction and hotel performance survey. (2019). Athens – Attica and Argosaronic Hotel Association. https://bit.ly/3BzmjD5

  • Alfakhri, D., Harness, D., Nicholson, J., & Harness, T. (2018). The role of aesthetics and design in hotelscape: A phenomenological investigation of cosmopolitan consumers. Journal of Business Research, 85, 523–531. https://doi.org/10.1016/j.jbusres.2017.10.031

    Article  Google Scholar 

  • Alonso, A. D., & Ogle, A. (2008). Exploring design among small hospitality and tourism operations. Journal of Retail & Leisure Property, 7(4), 325–337. https://doi.org/10.1057/rlp.2008.23

    Article  Google Scholar 

  • Avdimiotis, S., & Poulaki, I. (2019). Airbnb impact and regulation issues through destination life cycle concept. International Journal of Culture, Tourism and Hospitality Research, 13(4), 458–472. https://doi.org/10.1108/IJCTHR-03-2019-0044

    Article  Google Scholar 

  • Baek, J., & Michael Ok, C. (2017). The power of design: How does design affect consumers’ online hotel booking? International Journal of Hospitality Management, 65, 1–10. https://doi.org/10.1016/j.ijhm.2017.05.001

    Article  Google Scholar 

  • Balampanidis, D., Maloutas, T., Papatzani, E., & Pettas, D. (2021). Informal urban regeneration as a way out of the crisis? Airbnb in Athens and its effects on space and society. Urban Research & Practice, 14(3), 223–242. https://doi.org/10.1080/17535069.2019.1600009

    Article  Google Scholar 

  • Benson, J. (2014). Sustainable strategies for green hotel design. Eastern Michigan University.

    Google Scholar 

  • Bjorklund, R. A., & King, B. (1982). A consumer-based approach to assist in the design of hotels. Journal of Travel Research, 20(4), 45–52. https://doi.org/10.1177/004728758202000410

    Article  Google Scholar 

  • Bodach, S., Lang, W., & Auer, T. (2016). Design guidelines for energy-efficient hotels in Nepal. International Journal of Sustainable Built Environment, 5(2), 411–434. https://doi.org/10.1016/j.ijsbe.2016.05.008

    Article  Google Scholar 

  • Chatzidakis, M. (2016). Street art conservation in Athens: Critical conservation in a time of crisis. Studies in Conservation, 61(sup2), 17–23. https://doi.org/10.1080/00393630.2016.1201757

    Article  Google Scholar 

  • Doğan, H., Nebioğlu, O., Aydın, O., & Doğan, İ. (2013). Architectural innovations are competitive advantage for hotels in tourism industry?: What customers, managers and employees think about it? Procedia – Social and Behavioral Sciences, 99, 701–710. https://doi.org/10.1016/j.sbspro.2013.10.541

    Article  Google Scholar 

  • Etikan, I. (2016). Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1. https://doi.org/10.11648/j.ajtas.20160501.11

  • Evolution and features of the Greek hotel sector 2015–2019. (2020). Research Institute for Tourism - Hellenic Chamber of Hotels. https://bit.ly/38jn5HJ

  • Frangou, D., Georgiadou, Z., & Marnellos, D. (2015). Hotel design: A path for qualitative tourism. Tourism Research Institute, Journal of Tourism Research, 12(1), 108–134.

    Google Scholar 

  • Gourzis, K., Alexandridis, G., Gialis, S., & Caridakis, G. (2019). Studying the spatialities of short-term rentals’ sprawl in the urban fabric: The case of airbnb in Athens, Greece. In J. MacIntyre, I. Maglogiannis, L. Iliadis, & E. Pimenidis (Eds.), Artificial intelligence applications and innovations (pp. 196–207). https://doi.org/10.1007/978-3-030-19909-8_17

  • Guest, G., Bunce, A., & Johnson, L. (2006). How many interviews are enough? Field Methods, 18(1), 59–82. https://doi.org/10.1177/1525822X05279903

    Article  Google Scholar 

  • Hellenic Government Gazette Issue A No 155/30–07–2014. (2014). Hellenic Government.

    Google Scholar 

  • Hellenic Government Gazette Issue A No 174/08–08–2013. (2013). Hellenic Government.

    Google Scholar 

  • Hellenic Government Gazette Issue A No 201/16–09–2011. (2011). Hellenic Government.

    Google Scholar 

  • Hellenic Government Gazette Issue A No 230/07–12–2016. (2016). Hellenic Government.

    Google Scholar 

  • Hellenic Government Gazette Issue A No 24/13–02–12. (2012). Hellenic Government.

    Google Scholar 

  • Hellenic Government Gazette Issue A No 249/25–11–2011. (2011). Hellenic Government.

    Google Scholar 

  • Hellenic Government Gazette Issue B No 10/09–01–2015. (2015). Hellenic Government.

    Google Scholar 

  • Jiang, Y., & Wen, J. (2020). Effects of COVID-19 on hotel marketing and management: A perspective article. International Journal of Contemporary Hospitality Management, 32(8), 2563–2573. https://doi.org/10.1108/IJCHM-03-2020-0237

  • Karytsas, S., Vardopoulos, I., & Theodoropoulou, E. (2019a). Factors affecting residents’ attitude toward sustainable tourism development. Tourismos, 14(1), 1–40.

    Google Scholar 

  • Karytsas, S., Vardopoulos, I., & Theodoropoulou, E. (2019b). Factors affecting sustainable market acceptance of residential microgeneration technologies. A two time period comparative analysis. Energies, 12(17), 3298. https://doi.org/10.3390/en12173298

  • Katsoni, V. (2017). An investigation into the sharing economy phenomenon in the Greek tourism industry in the accommodation sector. Turystyka i Rozwój Regionalny, 7, 25–35. https://doi.org/10.22630/TIRR.2017.7.3

  • Katsoni, V. (2019). Sharing economy perspectives in the tourism accommodation sector. In A. Stratigea & D. Kavroudakis (Eds.), Mediterranean cities and island communities (pp. 283–297). Springer. https://doi.org/10.1007/978-3-319-99444-4_12

  • Kirima, R., Makopondo, R., & Mutungi, M. (2017). Effect of external hotel design features on customer attraction and retention. International Academic Journal of Human Resource and Business Administration, 2(3), 282–289. https://doi.org/10.17411/jacces.v9i1.185

  • Koutoulas, D., Tsartas, P., Papatheodorou, A., & Prountzou, E. (2009). Understanding the tour operators’ point of view for effectively marketing a tourist destination: The case of Athens. Tourism Today, 9, 65–77.

    Google Scholar 

  • Krstic, H., Trentin, A., & Jovanovic, G. (2016). Interior-exterior connection in architectural design based on the incorporation of spatial in between layers. Study of four architectural projects. Spatium, 36, 84–91. https://doi.org/10.2298/SPAT1636084K

    Article  Google Scholar 

  • Lamnatos, I., & Mitoula, R. (2020). City branding and sustainable development. As a case study: The historical and commercial center of Athens - 1st Municipality Community of the Municipality of Athens. Sustainable Development, Culture, Traditions Journal, 1(B), 46–57. https://doi.org/10.26341/issn.2241-4002-2020-1b-5

  • Lee, S. (Ally). (2020). Investigating the importance of positive hotel design. International Journal of Hospitality Management, 88, 102523. https://doi.org/10.1016/j.ijhm.2020.102523

  • Lee, T. J. (2011). Role of hotel design in enhancing destination branding. Annals of Tourism Research, 38(2), 708–711. https://doi.org/10.1016/j.annals.2010.10.006

    Article  Google Scholar 

  • Maleviti, E., Mulugetta, Y., & Wehrmeyer, W. (2012). Energy consumption and attitudes for the promotion of sustainability in buildings. International Journal of Energy Sector Management, 6(2), 213–227. https://doi.org/10.1108/17506221211242077

    Article  Google Scholar 

  • Mansfield, K. (2018). Architectural lighting design: A research review over 50 years. Lighting Research & Technology, 50(1), 80–97. https://doi.org/10.1177/1477153517736803

    Article  Google Scholar 

  • Marco, V., & Katsoni, V. (2021). Gender and tourism: challenges and entrepreneurial opportunities. Emerald Group Publishing.

    Google Scholar 

  • Marshall, B., Cardon, P., Poddar, A., & Fontenot, R. (2013). Does sample size matter in qualitative research?: A review of qualitative interviews in is research. Journal of Computer Information Systems, 54(1), 11–22. https://doi.org/10.1080/08874417.2013.11645667

    Article  Google Scholar 

  • Miles, M., & Huberman, A. (1994). Qualitative data analysis: An expanded sourcebook. Sage Publications.

    Google Scholar 

  • Pannell Kerr Forster Associates. (1993a). Factors influencing the design of hotels. International Journal of Contemporary Hospitality Management, 5(2), EUM0000000001688. https://doi.org/10.1108/EUM0000000001688

  • Pannell Kerr Forster Associates. (1993b). Spatial planning for hotel design. International Journal of Contemporary Hospitality Management, 5(2), EUM0000000001687. https://doi.org/10.1108/EUM0000000001687

  • Penner, R. H., Adams, L., & Rutes, W. (2013). Hotel design, planning and development. Routledge. https://doi.org/10.4324/9780080967004

    Article  Google Scholar 

  • Piramanayagam, S., Pritam, P., & More, B. (2019). Inclusive hotel design in India: A user perspective. Journal of Accessibility and Design for All, 9(1), 41–65. https://doi.org/10.17411/jacces.v9i1.185

  • Ransley, J., & Ingram, H. (2001). What is “good” hotel design? Facilities, 19(1/2), 79–87. https://doi.org/10.1108/02632770110362857

    Article  Google Scholar 

  • Rontos, K., Filipe, J. A., & Tsartas, P. (Eds.). (2016). Modeling and new trends in tourism: A contribution to social and economic development. Nova Science Publishers.

    Google Scholar 

  • Sanjeev, G. M., & Tiwari, S. (2021). Responding to the coronavirus pandemic: emerging issues and challenges for Indian hospitality and tourism businesses. Worldwide Hospitality and Tourism Themes, ahead-of-p(ahead-of-print). https://doi.org/10.1108/WHATT-06-2021-0088

  • Sarantakou, E. (2010). Mature tourist destinations: Development and transition possibilities into viable model of summer - cultural tourism: The case of Greece [National Technical University of Athens]. https://doi.org/10.12681/eadd/27521

  • Sarantakou, E. (2016). Η αρχιτεκτονική του τουρισμού στην Ελλάδα: Θεσμικό πλαίσιο και παρεκκλίσεις. Domes, 7, 222–228.

    Google Scholar 

  • Sarantakou, E. (2017a). Mechanisms for the formation of tourism organization models in Greece through a aomparative analysis of ten Greek destinations’ development. In G. M. Korres, E. Kourliouros, & M. P. Michailidis (Eds.), Handbook of research on policies and practices for sustainable economic growth and regional development (pp. 330–342). IGI Global. https://doi.org/10.4018/978-1-5225-2458-8.ch028

  • Sarantakou, E. (2017b). Resort development planning. In L. L. Lowry (Ed.), The SAGE international encyclopedia of travel and tourism (pp. 1026–1029). Sage Publications. https://doi.org/10.4135/9781483368924.n378

  • Sarantakou, E. (2017c). Spatial planning and tourism development—The case of Greece. Journal of Regional & Socio-Economic Issues, 7(1), 59–69.

    Google Scholar 

  • Sarantakou, E. (2017d). Το νομικό πλαίσιο προστασίας της υλικής κληρονομιάς ως βασικός παράγοντας διαμόρφωσης πολιτιστικών - τουριστικών προιόντων - Η περίπτωση του νησιού της Αίγινας. Περιβάλλον & Δικαιο, 3, 496.

    Google Scholar 

  • Sarantakou, E., & Tsartas, P. (2015a). A critical approach to the new framework for creating tourism investment during the current period of economic crisis 2010–2014. Greek Economic Outlook, 26, 46–55.

    Google Scholar 

  • Sarantakou, E., & Tsartas, P. (2015b). Comments on the new framework for the encouragement of tourist investments during the period of the economic crisis 2009–2014. Necessity, effectiveness and consequences of applied policies. In 9th International Conference on Planning, Law and Property Rights.

    Google Scholar 

  • Sarantakou, E., Tsartas, P., & Bonarou, C. (2018). How new technologies influence the perception of Athens as a tourist and cultural destination. In V. Katsoni & K. Velander (Eds.), Innovative approaches to tourism and leisure (pp. 169–172). Springer. https://doi.org/10.1007/978-3-319-67603-6_12

  • Sarantakou, E., & Xenitellis, S. (2019). Innovative cultural tours in Athens: An interesting internship in the era of economic crisis. In V. Katsoni & M. Segarra-Oña (Eds.), Smart tourism as a driver for culture and sustainability (pp. 121–134). Springer Proceedings in Business and Economics. https://doi.org/10.1007/978-3-030-03910-3_9

  • Skoultsos, S., & Tsartas, P. (2009). Event tourism: Statements and questions about its impacts on rural areas. Tourismos, 4(4), 293–310.

    Google Scholar 

  • Skoultsos, S., & Tsartas, P. (2010). Young attendees’ motivation: The case of Rockwave festival in Athens. 4th Global Events Congress.

    Google Scholar 

  • Skoumpi, M., Tsartas, P., Sarantakou, E., & Pagoni, M. (2021). Wellness tourism resorts: A case study of an emerging segment of tourism sector in Greece (pp. 477–495). https://doi.org/10.1007/978-3-030-72469-6_32

  • Sop, S. (2020). A systematic literature review on hotel design. Turizm Akademik Dergisi, 7(2), 297–310.

    Google Scholar 

  • Su, B. (2012). Hotel design and energy consumption. International Journal of Architectural and Environmental Engineering, 6(12), 1136–1141. https://doi.org/10.5281/zenodo.1081163

    Article  Google Scholar 

  • Tsartas, P., Georgitsoyanni, E., Sdrali, D., Karametou, P., & Saradakou, E. (2017). Athens: Recent changes upgrading the city to a competitive Tourism Destination. In 3rd International Conference Changing Cities: Spatial, Design, Landscape & Socio-Economic Dimensions.

    Google Scholar 

  • Tsartas, P., Georgitsoyanni, E., Sdrali, D., Karametou, P., & Sarantakou, E. (2017). Dynamics of Athens tourism and challenges for new directions. In 5th University of the Aegean Tourism Conference & 13th IMIC Conference.

    Google Scholar 

  • Tsilika, E. (2008). The relation of surface and depth and the way of the mask in 20th century architecture: The Marcel Breuer case [National Technical University of Athens]. https://doi.org/10.12681/eadd/25340

  • Tsilika, E. (2018). The castle, the story, the journey. OAR: The Oxford Artistic and Practice Based Research Platform, 3, 59–61. http://www.oarplatform.com/the-castle-the-story-the-journey/

  • Tsilika, E. (2021). “Sun and Shadow”: Exploring Marcel Breuer’s basic design principle. Architecture and Culture, 9(2), 332–360. https://doi.org/10.1080/20507828.2021.1907107

    Article  Google Scholar 

  • Tsilika, E. (2014). Reinventing the Department Store in Rotterdam: Breuer’s Bijenkorf 1953–57. In M. Rosso (Ed.), Investigating and writing architectural history: Subjects, methodologies and frontiers. Papers from the third EAHN International Meeting (pp. 799–807). Politecnico di Torino. https://goo.gl/WkBmms

  • Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism. Annals of Tourism Research, 81, 102883. https://doi.org/10.1016/j.annals.2020.102883

  • Vardopoulos, I. (2017). Multi-criteria analysis for energy independence from renewable energy sources case study Zakynthos Island, Greece. International Journal of Environmental Science and Development, 8(6), 460–465. https://doi.org/10.18178/ijesd.2017.8.6.997

  • Vardopoulos, I. (2018). Multi-criteria decision-making approach for the sustainable autonomous energy generation through renewable sources. Studying Zakynthos Island in Greece. Environmental Management and Sustainable Development, 7(1), 52–84. https://doi.org/10.5296/emsd.v7i1.12110

  • Vardopoulos, I. (2019). Critical sustainable development factors in the adaptive reuse of urban industrial buildings. A fuzzy DEMATEL approach. Sustainable Cities and Society, 50, 101684. https://doi.org/10.1016/j.scs.2019.101684

  • Vardopoulos, I. (2021). Instagram users survey research and data analysis anent adaptive reuse tourism potential. In E. Christou, A. Fotiadis, & K. Alexandris (Eds.), 4th International Conference TOURMAN (pp. 228–230). International Hellenic University.

    Google Scholar 

  • Vardopoulos, I., Konstantopoulos, I., Zorpas, A. A., Limousy, L., Bennici, S., Inglezakis, V. J., & Voukkali, I. (2021). Sustainable metropolitan areas perspectives through assessment of the existing waste management strategies. Environmental Science and Pollution Research, 28(19), 24305–24320. https://doi.org/10.1007/s11356-020-07930-1

    Article  Google Scholar 

  • Vardopoulos, I., Stamopoulos, C., Chatzithanasis, G., Michalakelis, C., Giannouli, P., & Pastrapa, E. (2020). Considering urban development paths and processes on account of adaptive reuse projects. Buildings, 10(4), 73. https://doi.org/10.3390/buildings10040073

    Article  Google Scholar 

  • Vardopoulos, I., & Theodoropoulou, E. (2019). Theoretical considerations and pilot findings on the adaptive reuse potential for tourism and sustainable urban development. In 3rd International Scientific Conference TOURMAN 2019.

    Google Scholar 

  • Vardopoulos, I., & Theodoropoulou, E. (2018). Does the new ‘FIX’ fit? Adaptive building reuse affecting local sustainable development: preliminary results. In The IAFOR Conference on Heritage & the City (HCNY2018), 997–114. papers.iafor.org/submission43399

    Google Scholar 

  • Vardopoulos, I., Tsilika, E., Sarantakou, E., Zorpas, A. A., Salvati, L., & Tsartas, P. (2021). An integrated SWOT-PESTLE-AHP model assessing sustainability in adaptive reuse projects. Applied Sciences, 11(15), 7134. https://doi.org/10.3390/app11157134

    Article  Google Scholar 

  • Varsanis, K., Belias, D., Papailias, S., Chondrogiannis, M., Rossidis, I., Mantas, C., & Koustelios, A. (2019). The sharing economy and how it affects the conditions of consumption and competition in the tourism industry: The case of airbnb in Greece. In A. Kavoura, E. Kefallonitis, & A. Giovanis (Eds.), Strategic innovative marketing and tourism (pp. 85–92). Springer. https://doi.org/10.1007/978-3-030-12453-3_10

  • Vitouladiti, O., Ntaka, A., & Sarantakou, E. (2018). Evaluating Athens as a city break destination. A marketing management approach in tourism and travel. TOURMAN 2018 In Search of Excellence in Tourism, Travel & Hospitality.

    Google Scholar 

  • Weller, R. (2008). Planning by design landscape architectural scenarios for a rapidly growing city. Journal of Landscape Architecture, 3(2), 18–29. https://doi.org/10.1080/18626033.2008.9723401

    Article  Google Scholar 

  • West, A., & Hughes, J. (1991). An evaluation of hotel design practice. The Service Industries Journal, 11(3), 362–380. https://doi.org/10.1080/02642069100000051

    Article  Google Scholar 

  • West, A., & Purvis, E. (1992). Hotel design: The need to develop a strategic approach. International Journal of Contemporary Hospitality Management, 4(1), 09596119210007938. https://doi.org/10.1108/09596119210007938

    Article  Google Scholar 

  • Xyptera, E., Sarantakou, E., & Kontis, A. . (2021). Exploring the impacts of COVID-19 on tourists’ behavioral patterns. The case of Pieria - Olympus Coastline. In 4th International Conference TOURMAN.

    Google Scholar 

  • Zemke, D. M. V., Chen, Y.-S., Raab, C., & Zhong, Y. (2017). Hotel design, guest satisfaction, and behavioral intentions. Anatolia, 28(3), 338–350. https://doi.org/10.1080/13032917.2017.1319868

    Article  Google Scholar 

  • Zemke, D. M. V., & Pullman, M. (2008). Assessing the value of good design in hotels. Building Research & Information, 36(6), 543–556. https://doi.org/10.1080/09613210802380993

    Article  Google Scholar 

  • Zemke, D. M. V., Raab, C., & Wu, K. (2018). How does hotel design contribute to property performance? International Journal of Contemporary Hospitality Management, 30(2), 919–938. https://doi.org/10.1108/IJCHM-06-2016-0330

    Article  Google Scholar 

Download references

Acknowledgements

Thanks to Professor Paris Tsartas, HUA, for the insightful and constructive comments through which the paper was greatly improved. Thanks to the interviewed experts who also offered helpful comments. Thanks to the anonymous reviewers, whose suggestions helped improve this manuscript.

Author information

Authors and Affiliations

  1. Hellenic Open University, Patra, Greece

    Panagiota Anastasiadou

  2. University of West Attica, Egaleo, Greece

    Efthymia Sarantakou & Evridiki Maniati

  3. Independent Researcher, Nea Smyrni, Greece

    Evangelia Tsilika

Authors
  1. Panagiota Anastasiadou
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Efthymia Sarantakou
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Evridiki Maniati
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Evangelia Tsilika
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Efthymia Sarantakou .

Editor information

Editors and Affiliations

  1. University of West Attica, Athens, Greece

    Vicky Katsoni

  2. Bucharest University of Economic Studies, Bucharest, Romania

    Andreea Claudia Şerban

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Anastasiadou, P., Sarantakou, E., Maniati, E., Tsilika, E. (2022). Exploring Stakeholders’ Perspectives on Hotel Design. In: Katsoni, V., Şerban, A.C. (eds) Transcending Borders in Tourism Through Innovation and Cultural Heritage. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-030-92491-1_15

Download citation

Publish with us

Policies and ethics

Search

Navigation