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Measuring Success of Information System (IS) in Small and Medium Enterprises (SMEs) in Gauteng

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Software Engineering Application in Informatics (CoMeSySo 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 232))

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Abstract

The impacts of information systems (IS) are often indirect and influenced by human, organizational, and environmental factors, therefore measurement of information systems (IS) success is both complex and elusive. Researchers have created models for success emphasizing the need for better and more consistent success metrics. This study endeavoured to measure IS success in SMEs in Gauteng, South Africa, in order to find out its impact on these businesses. This research paper proposed a comprehensive multidimensional model of measuring success of information system in SMEs which suggests that system quality, information quality, service quality, intention to use, user satisfaction, use, self-efficacy, individual benefit/impact, use and organizational benefits/impact are success variables to be used. Online survey questionnaire was distributed and hundred and twenty-six (126) participants retuned usable questionnaires. The data collection instrument fulfilled the reliability and validity tests. The hypotheses were tested using regression analysis. The results enabled the derivation of a generic formal measure of IS success in SMEs with organizational benefits/impact variable as the subject of the formula. The formula can be used by SMEs to measure the success of IS in their respective organizations.

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Author information

Authors and Affiliations

  1. Vaal University of Technology, 1911 Andries Potgieter Blvd, Vanderbijlpark, South Africa

    Lungile Willie

  2. Department of ICT, Vaal University of Technology, 1911 Andries Potgieter Blvd, Vanderbijlpark, South Africa

    T. Zuva

Authors
  1. Lungile Willie
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  2. T. Zuva
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Correspondence to T. Zuva .

Editor information

Editors and Affiliations

  1. Faculty of Applied Informatics, Tomas Bata University in Zlín, Zlín, Czech Republic

    Radek Silhavy

  2. Faculty of Applied Informatics, Tomas Bata University in Zlín, Zlín, Czech Republic

    Petr Silhavy

  3. Faculty of Applied Informatics, Tomas Bata University in Zlín, Zlín, Czech Republic

    Zdenka Prokopova

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Willie, L., Zuva, T. (2021). Measuring Success of Information System (IS) in Small and Medium Enterprises (SMEs) in Gauteng. In: Silhavy, R., Silhavy, P., Prokopova, Z. (eds) Software Engineering Application in Informatics. CoMeSySo 2021. Lecture Notes in Networks and Systems, vol 232. Springer, Cham. https://doi.org/10.1007/978-3-030-90318-3_36

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