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Models and Frameworks for IS Outsourcing Structure and Dimensions

A Holistic Study

  • Conference paper
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Proceedings of International Conference on Emerging Technologies and Intelligent Systems (ICETIS 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 299))

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Abstract

Organizations can outsource information systems (IS) at various scales, from a little percentage of services to the whole range of services that they want in which an organization decides to separate the IS-related tasks and outsource them to another organization to produce, based on a defined contract. Different factors affect the organization’s decision to outsource. After the decision to outsource is taken, an organization must decide on the type of outsourcing model to follow. There are various outsourcing models and frameworks and each of them focus on specific dimensions like strategic, capability, resources, financial, relationship, organizational structure, institutional arrangements, knowledge, management, security, computability, function characteristics and performance.

Also, there are some challenges/limitations in the existing outsourcing models and frameworks like a restriction to specific outsourcing environments, determining performance outcomes, risks and organization issues, knowledge integration and lack of factors that needed to be added in each outsourcing model to improve the performance of the model. There is no outsourcing model/framework that decides which of these dimensions should be included.

The aim of this paper is to present a comparative study of the existing outsourcing models and frameworks. The results of this study lead to insights into their capabilities, dimensions, factors, advantages, and limitations for building an enhanced and integrated outsourcing model.

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Authors and Affiliations

  1. Faculty of Computers and Artificial Intelligence, Cairo University, Giza, Egypt

    Eman Elnakeep, Iman M. A. Helal & Sherif A. Mazen

Authors
  1. Eman Elnakeep
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  2. Iman M. A. Helal
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  3. Sherif A. Mazen
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Corresponding author

Correspondence to Eman Elnakeep .

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Editors and Affiliations

  1. The British University in Dubai, Dubai, United Arab Emirates

    Mostafa Al-Emran

  2. Universiti Teknologi Malaysia, Skudai, Johor, Malaysia

    Mohammed A. Al-Sharafi

  3. Al Buraimi University College, Al Buraimi, Oman

    Mohammed N. Al-Kabi

  4. The British University in Dubai, Dubai, United Arab Emirates

    Khaled Shaalan

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Elnakeep, E., Helal, I.M.A., Mazen, S.A. (2022). Models and Frameworks for IS Outsourcing Structure and Dimensions. In: Al-Emran, M., Al-Sharafi, M.A., Al-Kabi, M.N., Shaalan, K. (eds) Proceedings of International Conference on Emerging Technologies and Intelligent Systems. ICETIS 2021. Lecture Notes in Networks and Systems, vol 299. Springer, Cham. https://doi.org/10.1007/978-3-030-82616-1_49

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