Skip to main content
SpringerLink
Log in

UX Design for Automated Driving: Industry Perspective

  • Chapter
  • First Online:
User Experience Design in the Era of Automated Driving

Part of the book series: Studies in Computational Intelligence ((SCI,volume 980))

  • 2317 Accesses

Abstract

Automated driving is transforming the driving experience in the 21st-century vehicle. As a result, interacting with in-vehicle information systems, infotainment, in-car productivity or social interactions and real-life experiences with other passengers in the car, are slowly emerging as primary activities. UX researchers focus more and more on the users not only by developing products and services for them and enhancing their experiences but also actively involving them in co-designing for their own experience. Our research with designers inside the automotive industry suggests that the industry is exceptionally traditional regarding the methods and tools used to design and evaluate interactive experiences in comparison to other domains. In this chapter, we will report on the limitations of the industry in comparison to academia. Besides, we will report on the needs of the automotive UX practitioners and discuss the state of the art methods and tools that are most valued in the automotive industry.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Pfleging, B., Rang, M., Broy, N.: Investigating user needs for non-driving-related activities during automated driving. In: Proceedings of the 15th International Conference on Mobile and Ubiquitous Multimedia—MUM ’16, pages 91–99. ACM Press, New York (2016)

    Google Scholar 

  2. Pettersson, I., Ju, W.: Design techniques for exploring automotive interaction in the drive towards automation. In: Proceedings of the 2017 Conference on Designing Interactive Systems, pages 147–160 (2017)

    Google Scholar 

  3. Meschtscherjakov, A., Ju, W., Tscheligi, M., Szostak, D., Krome, S., Pfleging, B., Ratan, R., Politis, I., Baltodano, S., Miller, D.: HCI and autonomous vehicles. In: Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems—CHI EA ’16, pages 3542–3549. ACM Press, New York (2016)

    Google Scholar 

  4. Tasoudis, S., Perry, M.: Mediated participatory design , for contextually aware in - vehicle experiences. In: AutomotiveUI’16 Adjunct Proceedings (2016)

    Google Scholar 

  5. McCarthy, J., Wright, P.: Technology as experience. Interactions 11(5), 42 (2004)

    Article  Google Scholar 

  6. Dai, H., Luo, X.R., Liao, Q., Cao, M.: Explaining consumer satisfaction of services: the role of innovativeness and emotion in an electronic mediated environment. Decis. Support Syst. 70, 97–106 (2015)

    Article  Google Scholar 

  7. Joseph Pine, B., Gilmore, J.H.: The Experience Economy. Harvard Business Review Press (2011)

    Google Scholar 

  8. LaSalle, D., Britton, T.: Priceless: Turning Ordinary Products Into Extraordinary Experiences. Harvard Business Press, Boston (2003)

    Google Scholar 

  9. Prahalad, C.K., Ramaswamy, V.: Co-creation experiences: The next practice in value creation. J. Interact. Market. 18(3), 5–14 (2004)

    Article  Google Scholar 

  10. Addis, M., Holbrook, M.B.: On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity. J. Consumer Behav. 1(1), 50–66 (2001)

    Article  Google Scholar 

  11. Carù, A., Cova, B.: Consuming Experience. Routledge (2007)

    Google Scholar 

  12. Hassenzahl, M.: Experience design: technology for all the right reasons. Synth. Lectures Hum.-Centered Inform. 3(1), 1–95 (2010)

    Google Scholar 

  13. Gaver, B., Dunne, T., Pacenti, E.: Design: cultural probes. Interactions 6(1), 21–29 (1999)

    Article  Google Scholar 

  14. Ramaswamy, V., Gouillart, F.J.: The Power of Co-creation: Build it with them to Boost Growth, Productivity, and Profits. Free Press (2010)

    Google Scholar 

  15. Thomas, J., McDonagh, D.: Empathic design: research strategies. Austr. Med. J. 6(1), 1–6 (2013)

    Article  Google Scholar 

  16. Visser, F.S., Stappers, P.J., van der Lugt, R., Sanders, E.B.-N.: Contextmapping: experiences from practice. CoDesign 1(2), 119–149 (2005)

    Article  Google Scholar 

  17. Vines, J., Clarke, R., Wright, P., McCarthy, J., Olivier, P.: Configuring participation. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems—CHI ’13, page 429. ACM Press (2013)

    Google Scholar 

  18. Frauenberger, C., Good, J., Keay-Bright, W., Pain, H.: Interpreting input from children. In: Proceedings of the 2012 ACM Annual Conference on Human Factors in Computing Systems—CHI ’12, page 2377. ACM Press, New York (2012)

    Google Scholar 

  19. Le Dantec, C., Christopher.: Participation and publics. In: Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems—CHI ’12, page 1351. ACM Press, New York (2012)

    Google Scholar 

  20. Uzor, S., Baillie, L., Skelton, D.: Senior designers. In: Proceedings of the 2012 ACM Annual Conference on Human Factors in Computing Systems—CHI ’12, page 1179. ACM Press, New York (2012)

    Google Scholar 

  21. Vines, J., Blythe, M., Dunphy, P., Vlachokyriakos, V., Teece, I., Monk, A., Olivier, P.: Cheque mates. In: Proceedings of the 2012 ACM Annual Conference on Human Factors in Computing Systems—CHI ’12, page 1189. ACM Press, New York (2012)

    Google Scholar 

  22. Lindsay, S., Brittain, K., Jackson, D., Ladha, C., Ladha, K., Olivier, P.: Empathy, participatory design and people with dementia. In: Proceedings of the 2012 ACM Annual Conference on Human Factors in Computing Systems—CHI ’12, page 521. ACM Press, New York (2012)

    Google Scholar 

  23. Balaam, M., Ricketts, I., Mawson, S., Burridge, J., Rennick Egglestone, S., Fitzpatrick, G., Rodden, T., Hughes, A.-M., Wilkinson, A., Nind, T., Axelrod, L., Harris, E.: Motivating mobility. In: Proceedings of the 2011 Annual Conference on Human Factors in Computing Systems—CHI ’11, page 3073. ACM Press, New York (2011)

    Google Scholar 

  24. Muller, M.J.: Participatory Design: The Third Space in HCI, pages 1051–1068 (2002)

    Google Scholar 

  25. Sanders, E.B.-N., Stappers, P.J.: Probes, toolkits and prototypes: three approaches to making in codesigning (2014)

    Google Scholar 

  26. Sanders, E.B.-N.: Generative Tools for Co-designing, pages 3–12 (2000)

    Google Scholar 

  27. MariAnne Karlsson, I.C., Pettersson, I.: Setting the stage for autonomous cars: a pilot study of future autonomous driving experiences. IET Intell. Transp. Syst. 9(7), 694–701 (2015)

    Article  Google Scholar 

  28. Buur, J., Bødker, S.: From usability lab to “design collaboratorium”. In: Proceedings of the Conference on Designing Interactive Systems Processes, Practices, Methods, and Techniques—DIS ’00, pages 297–307. ACM Press, New York (2000)

    Google Scholar 

  29. Kock, N.: Evolution and Media Naturalness: A Look at E-Communication Through a Darwinian Theoretical Lens (2002)

    Google Scholar 

  30. Alvarez, I., Martin, A., Dunbar, J., Taiber, J., Wilson, D.-M., Gilbert, J.E.: Voice interfaced vehicle user help. In: Proceedings of the 2nd International Conference on Automotive User Interfaces and Interactive Vehicular Applications—AutomotiveUI ’10, page 42. ACM Press, New York (2010)

    Google Scholar 

  31. Law, E.L.-C., Roto, V., Hassenzahl, M., Vermeeren, A.P.O.S., Kort, J.: Understanding, scoping and defining user experience. In: Proceedings of the 27th International Conference on Human Factors in Computing Systems—CHI 09, page 719. ACM Press, New York (2009)

    Google Scholar 

  32. Roto, V., Väätäjä, H., Jumisko-Pyykkö, S., Väänänen-Vainio-Mattila, K.: Best practices for capturing context in user experience studies in the wild. In: Proceedings of the 15th International Academic MindTrek Conference on Envisioning Future Media Environments–MindTrek ’11, page 91. ACM Press, New York (2011)

    Google Scholar 

  33. Sanders, E.B.-N.: Postdesign and participatory culture. Useful & Critical: The Position of Research in Design, 9–11 Sept. 1999; Tuusula, Finland (1999)

    Google Scholar 

  34. Bargas-Avila, J.A., Hornbæk, K.: Old wine in new bottles or novel challenges. In: Proceedings of the 2011 Annual Conference on Human Factors in Computing Systems—CHI ’11, pages 2689–2698. ACM Press, New York (2011)

    Google Scholar 

  35. Tasoudis, S., Perry, M.: RAUX. In: Proceedings of the 10th International Conference on Automotive User Interfaces and Interactive Vehicular Applications—AutomotiveUI ’18, pages 225–229. ACM Press, New York (2018)

    Google Scholar 

  36. Meschtscherjakov, A., Tscheligi, M., Pfleging, B., Sadeghian Borojeni, S., Ju, W., Palanque, P., Riener, A., Mutlu, B., Kun, A.L.: Interacting with autonomous vehicles. In: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems—CHI ’18, pages 1–8. ACM Press, New York (2018)

    Google Scholar 

  37. Sadeghian Borojeni, S., Meschtscherjakov, A., Pfleging, B., Ju, W., Flemisch, F., Janssen, C.P., Kun, A.L., Riener, A.: Looking into the future. In: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems—CHI EA ’19, pages 1–8. ACM Press, New York (2019)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Technische Hochschule Ingolstadt, Esplanade 10, 85049, Ingolstadt, Germany

    Stavros Tasoudis

  2. CARISSMA Institute of Automated Driving (C-IAD), Technische Hochschule Ingolstadt, Esplanade 10, 85049, Ingolstadt, Germany

    Andreas Riener

Authors
  1. Stavros Tasoudis
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Andreas Riener
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Stavros Tasoudis .

Editor information

Editors and Affiliations

  1. CARISSMA Institute of Automated Driving (C-IAD), Technische Hochschule Ingolstadt, Ingolstadt, Germany

    Andreas Riener

  2. Grado Department of Industrial and Systems Engineering, Virginia Tech, Blacksburg, VA, USA

    Myounghoon Jeon

  3. Systems and Software Research, Autonomous Driving Research Lab, Intel Labs, Portland, OR, USA

    Ignacio Alvarez

Rights and permissions

Reprints and permissions

Copyright information

© 2022 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Tasoudis, S., Riener, A. (2022). UX Design for Automated Driving: Industry Perspective. In: Riener, A., Jeon, M., Alvarez, I. (eds) User Experience Design in the Era of Automated Driving. Studies in Computational Intelligence, vol 980. Springer, Cham. https://doi.org/10.1007/978-3-030-77726-5_11

Download citation

Publish with us

Policies and ethics

Search

Navigation