Skip to main content

Abstract

This study aims to demonstrate a comprehensive view of digital strategies as a key enabling of organization digital transformation success. A systematic literature review of 40 related studies, including five dimensions of digital strategies, analyzed. Findings show that dimensions considered in both studies models a few studies link business model digital capabilities and strategies. This review demonstrates that research about digital transformation governance and digitization performance management is limited and requires more attention by research in the future.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Singh, A., Hess, T.: How chief digital officers promote the digital transformation of their companies. MIS Q. Exec. 16(1) (2017)

    Google Scholar 

  2. Fitzgerald, M., Kruschwitz, N., Bonnet, D., Welch, M.: Embracing digital technology: a new strategic imperative. MIT Sloan Manag. Rev. 55(2), 1 (2014)

    Google Scholar 

  3. Manjul, G., Gorge Joey, F.: Toward the development of a big data analytics capability. Inf. Manag. 53(8), 1049–1064 (2016)

    Google Scholar 

  4. Almaazmi, J., Alshurideh, M., Al Kurdi, B., Salloum, S.A.: The effect of digital transformation on product innovation: a critical review. In: International Conference on Advanced Intelligent Systems and Informatics, pp. 731–741 (2020)

    Google Scholar 

  5. Obeidat, U., Obeidat, B., Alrowwad, A., Alshurideh, M., Masadeh, R., Abuhashesh, M.: The effect of intellectual capital on competitive advantage: the mediating role of innovation. Manag. Sci. Lett. 11(4), 1331–1344 (2021)

    Article  Google Scholar 

  6. Schallmo, D., Williams, C.A., Boardman, L.: Digital transformation of business models—best practice, enablers, and roadmap. Int. J. Innov. Manag. 21(08), 1740014 (2017)

    Article  Google Scholar 

  7. Matt, C., Hess, T., Benlian, A.: Digital transformation strategies. Bus. Inf. Syst. Eng. 57(5), 339–343 (2015)

    Article  Google Scholar 

  8. Berman, S.J.: Digital transformation: opportunities to create new business models. Strateg. Leadersh. (2012)

    Google Scholar 

  9. Alshurideh, M., Al Kurdi, B., Salloum, S.A.: Digital transformation and organizational operational decision making: a systematic review. In: International Conference on Advanced Intelligent Systems and Informatics, pp. 708–719 (2020)

    Google Scholar 

  10. Alhashmi, S.F.S., Alshurideh, M., Al Kurdi, B., Salloum, S.A.: A systematic review of the factors affecting the artificial intelligence implementation in the health care sector. In: Joint European-US Workshop on Applications of Invariance in Computer Vision, pp. 37–49 (2020)

    Google Scholar 

  11. Alshurideh, M., Gasaymeh, A., Ahmed, G., Alzoubi, H., Kurd, B.A.: Loyalty program effectiveness: theoretical reviews and practical proofs. Uncertain Supply Chain Manag. 8(3), 599–612 (2020)

    Article  Google Scholar 

  12. Alshurideh: A theoretical perspective of contract and contractual customer-supplier relationship in the mobile phone service sector. Int. J. Bus. Manag. 12(7), 201–210 (2017)

    Google Scholar 

  13. Alshurideh, M.: Exploring the main factors affecting consumer choice of mobile phone service provider contracts. Int. J. Commun. Netw. Syst. Sci. 9(12), 563–581 (2016)

    Google Scholar 

  14. Alshurideh, M.: Is customer retention beneficial for customers: a conceptual background. J. Res. Mark. 5(3), 382–389 (2016)

    Article  Google Scholar 

  15. Bharadwaj, A., El Sawy, O.A., Pavlou, P.A., Venkatraman, N.: Digital business strategy: toward a next generation of insights. MIS Q. 471–482 (2013)

    Google Scholar 

  16. Gärtner, H.-M.: Generalized Transformations and Beyond: Reflections on Minimalist Syntax, vol. 46. Walter de Gruyter GmbH & Co KG (2014)

    Google Scholar 

  17. Kane, G.C., Palmer, D., Phillips, A.N., Kiron, D., Buckley, N.: Strategy, not technology, drives digital transformation. MIT Sloan Manag. Rev. 14(1–25) (2015)

    Google Scholar 

  18. Porter, M.E.: What is strategy? Harv. Bus. Rev. 74(6), 61–78 (1996)

    Google Scholar 

  19. AlShurideh, M., Alsharari, N.M., Al Kurdi, B.: Supply chain integration and customer relationship management in the airline logistics. Theor. Econ. Lett. 9(02), 392–414 (2019)

    Google Scholar 

  20. Alshraideh, A., Al-Lozi, M., Alshurideh, M.: The impact of training strategy on organizational loyalty via the mediating variables of organizational satisfaction and organizational performance: an empirical study on jordanian agricultural credit corporation staff. J. Soc. Sci. 6, 383–394 (2017)

    Google Scholar 

  21. Kurdi, B., Alshurideh, M., Alnaser, A.: The impact of employee satisfaction on customer satisfaction: theoretical and empirical underpinning. Manag. Sci. Lett. 10(15), 3561–3570 (2020)

    Article  Google Scholar 

  22. Al Kurdi, B., Alshurideh, M., Al afaishata, T.: Employee retention and organizational performance: evidence from banking industry. Manag. Sci. Lett. 10(16), 3981–3990 (2020)

    Google Scholar 

  23. Alshurideh, M.: Scope of customer retention problem in the mobile phone sector: a theoretical perspective. J. Mark. Consum. Res. 20, 64–69 (2016)

    Google Scholar 

  24. Lahrmann, G., Marx, F., Winter, R., Wortmann, F.: Business intelligence maturity: development and evaluation of a theoretical model. In: 2011 44th Hawaii International Conference on System Sciences, pp. 1–10 (2011)

    Google Scholar 

  25. von Leipzig, T., et al.: Initialising customer-orientated digital transformation in enterprises. Procedia Manuf. 8, 517–524 (2017)

    Article  Google Scholar 

  26. Kane, G.C., Palmer, D., Nguyen-Phillips, A., Kiron, D., Buckley, N.: Achieving digital maturity. MIT Sloan Manag. Rev. 59(1) (2017)

    Google Scholar 

  27. Chanias, S., Hess, T.: How digital are we? Maturity models for the assessment of a company’s status in the digital transformation. Manag. Report/Institut für Wirtschaftsinformatik und Neue Medien (2), 1–14 (2016)

    Google Scholar 

  28. Berghaus, S., Back, A.: Stages in digital business transformation: results of an empirical maturity study. In: MCIS, p. 22 (2016)

    Google Scholar 

  29. Aburayya, A., Alshurideh, M., Alawadhi, D., Alfarsi, A., Taryam, M., Mubarak, S.: An investigation of the effect of lean six sigma practices on healthcare service quality and patient satisfaction: testing the mediating role of service quality in dubai primary healthcare sector. J. Adv. Res. Dyn. Control Syst. 12(8), 56–72 (2020)

    Article  Google Scholar 

  30. Aburayya, A., et al.: An empirical examination of the effect of TQM practices on hospital service quality: an assessment study in UAE hospitals. Syst. Rev. Pharm. 11(9), 347–362 (2020)

    Google Scholar 

  31. Al-Dhuhouri, F.S., Alshurideh, M., Al Kurdi, B., Salloum, S.A.: Enhancing our understanding of the relationship between leadership, team characteristics, emotional intelligence and their effect on team performance: a critical review. In: International Conference on Advanced Intelligent Systems and Informatics, pp. 644–655 (2020)

    Google Scholar 

  32. AlShehhi, H., Alshurideh, M., Al Kurdi, B., Salloum, S.A.: The impact of ethical leadership on employees performance: a systematic review. In: International Conference on Advanced Intelligent Systems and Informatics, pp. 417–426 (2020)

    Google Scholar 

  33. Alkitbi, S.S., Alshurideh, M., Al Kurdi, B., Salloum, S.A.: Factors affect customer retention: a systematic review. In: International Conference on Advanced Intelligent Systems and Informatics, pp. 656–667 (2020)

    Google Scholar 

  34. Fawzi Assad, N., Alshurideh, M.: Investment in context of financial reporting quality: a systematic review. WAFFEN-UND Kostumkd. J. 11(3), 255–286 (2020)

    Google Scholar 

  35. Levy, Y., Ellis, T.J.: A systems approach to conduct an effective literature review in support of information systems research. Informing Sci. 9 (2006)

    Google Scholar 

  36. Al Suwaidi, F., Alshurideh, M., Al Kurdi, B., Salloum, S.A.: The impact of innovation management in SMEs performance: a systematic review. In: International Conference on Advanced Intelligent Systems and Informatics, pp. 720–730 (2020)

    Google Scholar 

  37. Al Naqbia, E., Alshuridehb, M., AlHamadc, A., Al, B.: The impact of innovation on firm performance: a systematic review. Int. J. Innov. Creat. Chang. 14(5), 31–58 (2020)

    Google Scholar 

  38. Al-Khayyal, A., Alshurideh, M., Al Kurdi, B., Salloum, S.A.: Factors influencing electronic service quality on electronic loyalty in online shopping context: data analysis approach. In: Enabling AI Applications in Data Science, pp. 367–378. Springer (2020)

    Google Scholar 

  39. Riedl, R., Benlian, A., Hess, T., Stelzer, D., Sikora, H.: On the relationship between information management and digitalization. Bus. Inf. Syst. Eng. 59(6), 475–482 (2017)

    Article  Google Scholar 

  40. Berghaus, S.: The fuzzy front-end of digital transformation: three perspectives on the formulation of organizational change strategies. In: Bled eConference, p. 40 (2016)

    Google Scholar 

  41. Weiß, P., Zolnowski, A., Warg, M., Schuster, T.: Service dominant architecture: Conceptualizing the foundation for execution of digital strategies based on SD logic. In: Proceedings of the 51st Hawaii International Conference on System Sciences (2018)

    Google Scholar 

  42. Chen, Y.: Dynamic ambidexterity: how innovators manage exploration and exploitation. Bus. Horiz. 60(3), 385–394 (2017)

    Article  Google Scholar 

  43. Piccinini, E., Gregory, R.W., Kolbe, L.M.: Changes in the producer-consumer relationship-towards digital transformation. Changes 3(4), 1634–1648 (2015)

    Google Scholar 

  44. Zaoui, F., Souissi, N.: Roadmap for digital transformation: a literature review. Procedia Comput. Sci. 175, 621–628 (2020)

    Article  Google Scholar 

  45. Zeveleva, E.A., Zabaikin, I.V., Lepilin, S.V., Kazakova, L.K., Tretyakova, N.M.: Operational planning of entrepreneurial activity in the innovation industry. Acad. Entrep. J. 26(2), 1–6 (2020)

    Google Scholar 

  46. Nico, R., Aris, A.: Open data exploration in virtual reality: a comparative study of input technology. Virtual Real. 24(1), 1–22 (2020)

    Article  Google Scholar 

  47. Oestreicher-Singer, G., Zalmanson, L.: Content or community? A digital business strategy for content providers in the social age. MIS Q. 591–616 (2013)

    Google Scholar 

  48. Gimpel, H., Hosseini, S., Huber, R.X.R., Probst, L., Röglinger, M., Faisst, U.: Structuring digital transformation: a framework of action fields and its application at ZEISS. J. Inf. Technol. Theory Appl. 19(1), 3 (2018)

    Google Scholar 

  49. Kahre, C., Hoffmann, D., Ahlemann, F.: Beyond business-IT alignment-digital business strategies as a paradigmatic shift: a review and research agenda. In: Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

    Google Scholar 

  50. Fehér, P., Szabó, Z., Varga, K.: Analysing digital transformation among hungarian organizations. BLED (2017)

    Google Scholar 

  51. Hess, T., Matt, C., Benlian, A., Wiesböck, F.: Options for formulating a digital transformation strategy. MIS Q. Exec. 15(2) (2016)

    Google Scholar 

  52. Riasanow, T., Galic, G., Böhm, M.: Digital transformation in the automotive industry: towards a generic value network (2017)

    Google Scholar 

  53. Berghaus, S., Back, A.: Disentangling the fuzzy front end of digital transformation: activities and approaches (2017)

    Google Scholar 

  54. Haffke, I., Kalgovas, B., Benlian, A.: The transformative role of bimodal IT in an era of digital business. In: Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

    Google Scholar 

  55. Hartl, E., Hess, T.: The role of cultural values for digital transformation: Insights from a Delphi study (2017)

    Google Scholar 

  56. Chanias, S., Hess, T.: Understanding digital transformation strategy formation: insights from Europe’s automotive industry. In: PACIS, p. 296 (2016)

    Google Scholar 

  57. Sebastian, I., Ross, J., Beath, C., Mocker, M., Moloney, K., Fonstad, N.: How big old companies navigate digital transformation (2017)

    Google Scholar 

  58. Ross, J.W., Sebastian, I., Beath, C., Mocker, M., Moloney, K., Fonstad, N.: Designing and executing digital strategies (2016)

    Google Scholar 

  59. Yeow, A., Soh, C., Hansen, R.: Aligning with new digital strategy: a dynamic capabilities approach. J. Strateg. Inf. Syst. 27(1), 43–58 (2018)

    Article  Google Scholar 

  60. Sia, S.K., Soh, C., Weill, P.: How DBS bank pursued a digital business strategy. MIS Q. Exec. 15(2) (2016)

    Google Scholar 

  61. Woodard, C.J., Ramasubbu, N., Tschang, F.T., Sambamurthy, V.: Design capital and design moves: the logic of digital business strategy. MIS Q. 537–564 (2013)

    Google Scholar 

  62. Dremel, C., Wulf, J., Herterich, M.M., Waizmann, J.-C., Brenner, W.: How AUDI AG established big data analytics in its digital transformation. MIS Q. Exec. 16(2) (2017)

    Google Scholar 

  63. Karimi, J., Walter, Z.: The role of dynamic capabilities in responding to digital disruption: a factor-based study of the newspaper industry. J. Manag. Inf. Syst. 32(1), 39–81 (2015)

    Article  Google Scholar 

  64. Li, W., Liu, K., Belitski, M., Ghobadian, A., O’Regan, N.: e-Leadership through strategic alignment: an empirical study of small-and medium-sized enterprises in the digital age. J. Inf. Technol. 31(2), 185–206 (2016)

    Article  Google Scholar 

  65. Ramasubbu, N., Woodard, C.J., Mithas, S.: Orchestrating service innovation using design moves: the dynamics of fit between service and enterprise IT architectures (2014)

    Google Scholar 

  66. Mithas, S., Tafti, A., Mitchell, W.: How a firm’s competitive environment and digital strategic posture influence digital business strategy. MIS Q. 511–536 (2013)

    Google Scholar 

  67. Nwankpa, J.K., Roumani, Y.: IT capability and digital transformation: a firm performance perspective (2016)

    Google Scholar 

  68. Pagani, M.: Digital business strategy and value creation: framing the dynamic cycle of control points. MIS Q. 617–632 (2013)

    Google Scholar 

  69. Holotiuk, F., Beimborn, D.: Critical success factors of digital business strategy (2017)

    Google Scholar 

  70. Westerman, G., Calméjane, C., Bonnet, D., Ferraris, P., McAfee, A.: Digital transformation: a roadmap for billion-dollar organizations. MIT Cent. Digit. Bus. Capgemini Consult 1, 1–68 (2011)

    Google Scholar 

  71. Correani, A., De Massis, A., Frattini, F., Petruzzelli, A.M., Natalicchio, A.: Implementing a digital strategy: learning from the experience of three digital transformation projects. Calif. Manag. Rev. 62(4), 37–56 (2020)

    Article  Google Scholar 

  72. Wang, Y., Chen, Y., Zhu, T., Lin, D.: Unpacking the organizational impacts of enterprise mobility using the repertory grid technique. Internet Res. (2018)

    Google Scholar 

  73. Mhlungu, N.S.M., Chen, J.Y.J., Alkema, P.: The underlying factors of a successful organisational digital transformation. South African J. Inf. Manag. 21(1), 1–10 (2019)

    Google Scholar 

  74. Tennant, J.P., et al.: A multi-disciplinary perspective on emergent and future innovations in peer review. F1000Research 6 (2017)

    Google Scholar 

  75. Martínez-Olvera, C.: An entropy-based formulation for assessing the complexity level of a mass customization industry 4.0 environment. Math. Probl. Eng. 2020 (2020)

    Google Scholar 

  76. Margiono, A.: Digital transformation: setting the pace. J. Bus. Strategy (2020)

    Google Scholar 

  77. Montargot, N., Ben Lahouel, B.: The acceptance of technological change in the hospitality industry from the perspective of front-line employees. J. Organ. Chang. Manag. (2018)

    Google Scholar 

  78. Kane, G.C., Palmer, D., Phillips, A.N., Kiron, D.: Is your business ready for a digital future? MIT Sloan Manag. Rev. 56(4), 37 (2015)

    Google Scholar 

  79. Shahiduzzaman, M., Marek, K.: Digital organisation: a value centric model for digital transformation (2018)

    Google Scholar 

  80. Teichert, R.: Digital transformation maturity: a systematic review of literature. Acta Univ. Agric. Silvic. Mendelianae Brun. 67(6), 1673–1687 (2019)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Muhammad Turki Alshurideh .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Ahmad, A., Alshurideh, M.T., Al Kurdi, B.H., Alzoubi, H.M. (2021). Digital Strategies: A Systematic Literature Review. In: Hassanien, A.E., et al. Proceedings of the International Conference on Artificial Intelligence and Computer Vision (AICV2021). AICV 2021. Advances in Intelligent Systems and Computing, vol 1377. Springer, Cham. https://doi.org/10.1007/978-3-030-76346-6_71

Download citation

Publish with us

Policies and ethics