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Collaborating with Communities in Participatory System Development

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Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021) (IEA 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 223))

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Abstract

Designing information and communication technology for older adults has been identified as one of the grand challenges of HCI. HCD+ is a Participatory Design framework based on Human Centered Design, aiming to provide practical guidelines to improve older adults’ participation in systems development. This paper describes a study evaluating these guidelines with 19 older adults aged between 60 and 77 years and 12 younger systems developers.

Results indicate three main factors of concern for working with older adults: (1) the commitment of a trusted person in a group, (2) the atmosphere and social interaction, and (3) reciprocity of the engagement. Furthermore, results show benefits for everyone: (younger) participants as developers gained a better understanding of the potential user group and their mental models and thus felt more secure in finding appropriate design solutions.

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Acknowledgements

We would like to thank all participants of the Historytelling project, especially the German Association of RuralWomen of Berkenthin and surrounding. Without them, this research could not be done.

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Authors and Affiliations

  1. Institute for Multimedia and Interactive Systems, Universität zu Lübeck, Ratzeburger Allee 160, 23562, Lübeck, Germany

    Torben Volkmann, Michael Sengpiel & Nicole Jochems

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  1. Torben Volkmann
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  2. Michael Sengpiel
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  3. Nicole Jochems
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Corresponding author

Correspondence to Torben Volkmann .

Editor information

Editors and Affiliations

  1. Département de génie mécanique, Université de Moncton, Moncton, NB, Canada

    Nancy L. Black

  2. Department of Mechanical and Industrial Engineering, Ryerson University, Toronto, ON, Canada

    W. Patrick Neumann

  3. Toronto, ON, Canada

    Ian Noy

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Volkmann, T., Sengpiel, M., Jochems, N. (2022). Collaborating with Communities in Participatory System Development. In: Black, N.L., Neumann, W.P., Noy, I. (eds) Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021). IEA 2021. Lecture Notes in Networks and Systems, vol 223. Springer, Cham. https://doi.org/10.1007/978-3-030-74614-8_90

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  • DOI: https://doi.org/10.1007/978-3-030-74614-8_90

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-74613-1

  • Online ISBN: 978-3-030-74614-8

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