Abstract
Burnout is an emotional syndrome that involves a prolonged response to stress. Its study in the work environment is of interest, since it manifests itself through negative attitudes toward work and affects the emotional, attitudinal, and physical level of the person who suffers it. The most relevant instruments for measuring burnout are the Maslach Burnout Inventory (MBI), most commonly used, and the Shirom-Melamed Burnout Measure (SMBM). Likewise, taking into account the emotional nature of the Burnout, it is related to Emotional Intelligence (EI), playing a very important role in the adaptive capacity of individuals in stressful situations. The aim of the present study is (1) to analyze the differences and similarities of the questionnaires that evaluate Burnout, (2) as well as to study how these scales relate to Job Strain and EI. 60 workers (37 women) answered 4 scales measuring the main variables. Results show that both the MBI and the SMBM are significantly related. Secondly, Job Strain predicts the subscales of both questionnaires, unlike EI, which does not correlate significantly with these Burnout indicators. We conclude that both questionnaires are valid instruments for measuring burnout syndrome and they have a significant relationship with work stress but no with EI.
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Serrano, M.A., El Arbi, Y., Costa, R. (2021). Different Conceptions of Burnout and Its Relationships with Job Strain and Emotional Intelligence. In: Realyvásquez Vargas, A., García-Alcaraz, J.L., Z-Flores, E. (eds) New Perspectives on Applied Industrial Ergonomics. Springer, Cham. https://doi.org/10.1007/978-3-030-73468-8_6
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