Skip to main content
SpringerLink
Log in

Enhancing Psychological Wellbeing in Industry 4.0: The Relationship Between Emotional Intelligence, Social Connectedness, Work-Life Balance and Positive Coping Behaviour

  • Chapter
  • First Online:
Agile Coping in the Digital Workplace

Abstract

Rapid advancement in technology has expedited the Fourth Industrial Revolution (4IR). Such advancement is changing the way organisations create value for their stakeholders and for their employees, who must work, communicate and behave in a different manner than before. The increasing use of technology to complete tasks and communicate may lead to poor interpersonal relationships and potential negative consequences in terms of employee engagement, organisational commitment, work-life balance and wellbeing. Employees can actively deal with stressors that arise in the twenty-first-century world of work by developing positive coping behaviour (PCB). Although literature indicates that positive coping behaviour leads to improved psychological wellbeing, it is not clear how the emotional intelligence (EI), social connectedness (SC) and work-life balance (WLB) of employees influence their coping behaviour. Therefore, the purpose of this chapter is to theoretically contribute by providing an overview of current research on emotional intelligence, social connectedness and work-life balance and conceptually clarify its relation to positive coping behaviour. Based on the theoretical relationships found, human resource practitioners and industrial psychologists can identify and develop interventions that could contribute to the positive coping behaviour of employees dealing with change and occupational stress in Industry 4.0.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 139.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 179.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 179.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  • Albert, K. (2010). The relationship of resilience with social connectedness and self-esteem in street involved youth: A secondary analysis. Unpublished master’s thesis. Toronto, ON: Ryerson University.

    Google Scholar 

  • Asturias, N. (2017). An exploration of the relationship between emotional intelligence and stress, psychological distress and coping strategies for undergraduate nursing students. Unpublished master’s thesis. Melbourne, Australia: Victoria University.

    Google Scholar 

  • Baldwin, R. (2019). The globotics upheavel. Globalization, robotics and the future of work. New York, NY: Oxford University Press.

    Google Scholar 

  • Bar-On, R. (1997). Bar-On emotional quotient inventory: Technical manual. Toronto, ON: Multi-Health Systems.

    Google Scholar 

  • Bar-On, R. (2000). Emotional and social intelligence: Insights from the emotional quotient inventory (EQ-i). In R. Bar-On & J. D. A. Parker (Eds.), Handbook of emotional intelligence (pp. 363–388). San Francisco: Jossey-Bass. https://psycnet.apa.org/record/2001-00355-018

    Google Scholar 

  • Bar-On, R. (2006). The Bar-On model of Emotional-Social Intelligence (ESI). Psicothema, 18, 13–25. https://psycnet.apa.org/record/2006-12699-003

    Google Scholar 

  • Begun, S., Bender, K. A., Brown, S. M., Barman-Adhikari, A., & Ferguson, K. (2016). Social connectedness, self-efficacy, and mental health outcomes among homeless youth: Prioritizing approaches to service provision in a time of limited agency resources. Youth & Society, 50(7), 989–1014. https://doi.org/10.1177/0044118X16650459

    Article  Google Scholar 

  • Callea, A., De Rosa, D., Ferri, G., Lipari, F., & Costanzi, M. (2019). Are more intelligent people happier? Emotional intelligence as mediator between need for relatedness, happiness and flourishing. Sustainability, 11(1022), 1–12. https://doi.org/10.3390/su11041022

    Article  Google Scholar 

  • Carmeli, A., Yitzhak-Halevy, M., & Wisberg, J. (2009). The relationship between emotional intelligence and psychological wellbeing. Journal of Managerial Psychology, 24(1), 66–78. https://doi.org/10.1108/02683940910922546

    Article  Google Scholar 

  • Cherniss, C., Roche, C., & Barbarasch, B. (2016). Emotional intelligence. In H. S. Friedman (Ed.), Encyclopedia of mental health (pp. 108–115). Waltham, MA: Elsevier.

    Google Scholar 

  • Cijan, A., Jenič, L., Lamovšek, A., & Stemberger, J. (2019). How digitalization changes the workplace. Dynamic Relationship Management Journal, 8(1), 3–12.

    Article  Google Scholar 

  • Cilliers, F., & Flotmann, A. (2016). The psychological well-being manifesting among master’s students in industrial and organisational psychology. South African Journal of Industrial Psychology, 42(1), a1323. https://doi.org/10.4102/sajip.v42i1.1323

    Article  Google Scholar 

  • Coetzee, M. (2019). Organisational climate conditions of psychological safety as thriving mechanism in digital workspaces. In M. Coetzee (Ed.), Thriving in digital workspaces: Emerging issues for research and practice (pp. 355–384). Springer. https://doi.org/10.1007/978-3-030-24463-7

  • Coetzee, M., & Gunz, H. (2012). Careers and retention of staff in the 21st century world of work: Introduction to the special edition. South African Journal of Human Resource Management, 10(2), 2–5. https://doi.org/10.4102/sajhrm.v10i2.505

    Article  Google Scholar 

  • Coetzee, M., Marx, A. A., & Potgieter, I. L. (2017). Examining the construct validity of the positive coping behavioural inventory. South African Journal of Industrial Psychology, 43(0), a1433. https://doi.org/10.4102/sajip.v43i0.1433

    Article  Google Scholar 

  • Compas, B. E., Connor-Smith, J. K., Saltzman, H., Harding Thomsen, A., & Wadsworth, M. E. (2001). Coping with stress during childhood and adolescence: Problems, progress and potential in theory and research. Psychological Bulletin, 127(1), 87–127. https://doi.org/10.1037/0033-2909.127.1.87

    Article  Google Scholar 

  • Conti, M., Passarella, A., & Das, S. K. (2017). The internet of people (IoP): A new wave in pervasive mobile computing. Pervasive and Mobile Computing, 41, 1–27. https://doi.org/10.1016/j.pmcj.2017.07.009

    Article  Google Scholar 

  • Demerouti, E., & Bakker, A. B. (2011). The job demands-resources model: Challenges for future research. South African Journal of Industrial Psychology, 37(2), Art.#974, 1–9. https://doi.org/10.4102/sajip.v37i2.974.

  • Du Plessis, M., & Martins, N. (2019). Developing a measurement instrument for coping with occupational stress in academia. South African Journal of Industrial Psychology, 45(0), 1–13. https://doi.org/10.4102/sajip.v45i0.1653

    Article  Google Scholar 

  • Eraslan-Capan, B. (2016). Social connectedness and flourishing: The mediating role of hopelessness. Universal Journal of Educational Research, 4(5), 933–940. http://www.hrpub.org/journals/article_info.php?aid=3681

    Article  Google Scholar 

  • Fiori, M., & Vesely-Maillefer, A. K. (2018). Emotional intelligence as an ability: Theory, challenges, and new directions. In K. V. Keefer, J. Parker, & D. Saklofske (Eds.), Emotional intelligence in education. The Springer Series on human exceptionality (pp. 23–47). Springer. https://doi.org/10.1007/978-3-319-90633-1_2%0A23

  • Folkman, S., & Lazarus, R. (1988). Coping as mediator of emotion. Journal of Personality and Social Psychology, 54(3), 433–475. https://pubmed.ncbi.nlm.nih.gov/3361419/

    Article  Google Scholar 

  • French, K. A., Dumani, S., Allen, T. D., & Shockley, K. M. (2018). A meta-analysis of work-family conflict and social support. Psychological Bulletin, 144(3), 284–314. https://doi.org/10.1037/bul0000120

    Article  Google Scholar 

  • Friedman, H. S. (2011). The Oxford handbook of health psychology. Oxford, UK: Oxford University Press.

    Book  Google Scholar 

  • Ghislieri, C., Emanuel, F., Molino, M., Cortese, C. G., & Colombo, L. (2017). New technologies smart, or harm work-family boundaries management? Gender differences in conflict and enrichment using the JD-R theory. Frontiers in Psychology, 8, 1070. https://doi.org/10.3389/fpsyg.2017.01070

    Article  Google Scholar 

  • Ghislieri, C., Molino, M., & Cortese, C. G. (2018). Work and organizational psychology looks at the fourth industrial revolution: How to support workers and organisations? Frontiers in Psychology, 9, 2365. https://doi.org/10.3389/fpsyg.2018.02365

    Article  Google Scholar 

  • Goleman, D. (1996). Emotional intelligence. New York: Bantam Books.

    Google Scholar 

  • Goleman, D. (2001). An EI-based theory of performance. In C. Cherniss & D. Goleman (Eds.), The emotionally intelligent workplace: How to select for, measure, and improve emotional intelligence in individual, groups and organisations (pp. 27–44). San Francisco, CA: Jossey-Bass.

    Google Scholar 

  • Gupta, S. (2016). Emotional intelligence and work life balance of employees in the information technology industry. Arabian Journal of Business and Management Review, 6(3), 1–5. https://doi.org/10.4172/2223-5833.1000201

    Article  Google Scholar 

  • Hannif, Z. N., & Fernando, M. (2008). Connectedness in workplace relationships and quality of working life: Evidence from Australian call centres. In M. Wilson (Ed.), Australian and New Zealand Academy of management conference (pp. 1–45). Auckland, New Zealand: University of Auckland Business School.

    Google Scholar 

  • Harris, M. A., & Orth, U. (2019). The link between self-esteem and social relationships: A meta-analysis of longitudinal studies. Journal of Personality and Social Psychology.https://doi.org/10.1037/pspp0000265

  • Harry, N. (2015). Constructing a psychological coping profile in the call centre environment: Wellness-related dispositions in relation to resiliency-related behavioural capacities. South African Journal of Industrial Psychology, 41(1), 1–11. https://doi.org/10.4102/sajip.v41i1.1265

    Article  Google Scholar 

  • Haslam, C., Cruwys, T., Haslam, S. A., & Jetten, J. (2015). Social connectedness and health. In N. Pachana (Ed.), Encyclopedia of geropsychology. Springer. https://doi.org/10.1007/978-981-287-080-3_46-1

  • Hattingh, S. (2018). Preparing the workforce for the fourth industrial revolution. Skills at Work: Theory and Practice Journal, 9(1), 6–18. https://hdl.handle.net/10520/EJC-16d2dda8cb

    Google Scholar 

  • Henn, C. M., Hill, C., & Jorgensen, L. I. (2016). An investigation into the factor structure of the Ryff Scales of psychological well-being. South African Journal of Industrial Psychology, 42(1), a1275. https://doi.org/10.4102/sajip.v42i1.1275

    Article  Google Scholar 

  • Hirschi, A. (2018). The fourth industrial revolution: Issues and implications for career research and practice. The Career Development Quarterly, 66, 192–204. https://doi.org/10.1002/cdq.12142

    Article  Google Scholar 

  • Hisli Şahin, N., Güler, M., & Basim, H. N. (2009). The relationship between cognitive intelligence, emotional intelligence, coping and stress symptoms in the context of type A personality pattern. Turkish Journal of Psychiatry, 20(3), 243–254. https://pubmed.ncbi.nlm.nih.gov/19757224/

    Google Scholar 

  • Holmberg, L. (2014). Seeking social connectedness online and offline: Does happiness require real contact? Unpublished dissertation. Örebro, Sweden: Örebro University.

    Google Scholar 

  • Hwee Ang, S., Cavanagh, J., Southcombe, A., Bartram, T., Marjoribanks, T., & McNeil, N. (2017). Human resource management, social connectedness and health and well-being of older and retired men: The role of Men’s Sheds. The International Journal of Human Resource Management, 28(14), 1986–2016. https://doi.org/10.1080/09585192.2015.1088886

    Article  Google Scholar 

  • Jung, H. S., & Yoon, H. H. (2016). Why is employees’ emotional intelligence important? The effects of EI on stress-coping styles and job satisfaction in the hospitality industry. International Journal of Hospitality Management, 28(8), 1649–1675. https://psycnet.apa.org/doi/10.1108/IJCHM-10-2014-0509

    Google Scholar 

  • Khim, L. H. (2016). Social connectedness in physical, mental and social health. The Singapore Family Physician, 42(1), 31–35.

    Google Scholar 

  • Kong, F., Gong, X., Sajjad, S., Yang, K., & Zhao, J. (2019). How is emotional intelligence linked to life satisfaction? The mediating role of social support, positive affect and negative affect. Journal of Happiness Studies, 20(8), 2733–2745. https://doi.org/10.1007/s10902-018-00069-4

    Article  Google Scholar 

  • Lazarus, R. S., & Folkman, S. (1984). Stress appraisal and coping. New York, NY: Springer.

    Google Scholar 

  • Lee, D.-J., & Sirgy, M. J. (2018). What do people do to achieve work-life balance? A formative conceptualization to help develop a metric for large-scale quality-of-life surveys. Social Indicators Research, 138, 771–791. https://doi.org/10.1007/s11205-017-1673-6

    Article  Google Scholar 

  • Lee, R. M., Draper, M., & Lee, S. (2001). Social connectedness, dysfunctional interpersonal behaviors, and psychological distress: Testing a mediator model. Journal of Counseling Psychology, 48(3), 310–318. https://doi.org/10.1037/0022-0167.48.3.310

    Article  Google Scholar 

  • Lee, R. M., & Robbins, S. B. (1995). Measuring belongingness: The social connectedness and the social assurance scales. Journal of Counseling Psychology, 42(2), 232–241. https://psycnet.apa.org/doi/10.1037/0022-0167.42.2.232

    Article  Google Scholar 

  • Lee, R. M., & Robbins, S. B. (1998). The relationship between social connectedness and anxiety, self-esteem and social identity. Journal of Counseling Psychology, 45(3), 338–345. https://doi.org/10.1037/0022-0167.45.3.338

    Article  Google Scholar 

  • Magnano, P., Craparo, G., & Paolillo, A. (2015). Resilience and emotional intelligence: Which role in achievement motivation. International Journal of Psychological Research, 9(1), 9–20. https://doi.org/10.21500/20112084.2096

    Article  Google Scholar 

  • Mahanta, M. (2015). Exploring the relationship between emotional intelligence and work-life balance in the service industry. IUP Journal of Organizational Behaviour, 14(2), 42–60.

    Google Scholar 

  • Malik, M., Haider, Z., & Hussain, A. (2019). Perceived emotional intelligence, work life balance and job satisfaction among healthcare professionals in Pakistan. International Journal of Pharmaceutical Research and Allied Sciences, 8(2), 80–86.

    Google Scholar 

  • Malinauskas, R., & Malinauskiene, V. (2020). The relationship between emotional intelligence and psychological well-being among male university students: The mediating role of perceived social support and perceived stress. International Journal of Environmental Research and Public Health, 17(1605), 1–16. https://doi.org/10.3390/ijerph17051605

    Article  Google Scholar 

  • Man, G., & Man, M. (2017). Challenges in the fourth industrial revolution. Land Forces Academy Review, 24(4), 303–307. https://doi.org/10.2478/raft-2019-0038

    Article  Google Scholar 

  • Marembo, M., & Chinyamurindi, W. T. (2018). Impact of demographic variables on emotional intelligence levels amongst a sample of early career academics at a South African higher education institution. South African Journal of Human Resource Management, 16(0), 1–9. https://doi.org/10.4102/sajhrm.v16i0.1051

    Article  Google Scholar 

  • Marinaki, M., Antoniou, A.-S., & Drosos, N. (2017). Coping strategies and trait emotional intelligence of academic staff. Psychology, 8, 1455–1470. https://doi.org/10.4236/psych.2017.810096

    Article  Google Scholar 

  • Marroquín, B., De Rutte, J., May, C. L., & Wisco, B. E. (2019). Emotional regulation in context: Social connectedness moderates concurrent and prospective associations with depressive symptoms. Journal of Social and Clinical Psychology, 38(7), 605–626. https://doi.org/10.1521/jscp.2019.38.7.605

    Article  Google Scholar 

  • Marx, A. A. (2016). Development of the positive coping behavioural inventory: A positive psychological approach. Unpublished doctoral thesis. Pretoria, South Africa: University of South Africa.

    Google Scholar 

  • Mattson, M., & Gibb Hall, J. (2011). Health as communication nexus: A service-learning approach. Dubuque, IA: Kendall Hunt.

    Google Scholar 

  • Mauss, I. B., Shallcross, A. J., Troy, A. S., John, O. P., Ferrer, E., Wilhelm, F. H., et al. (2011). Don’t hide your happiness! Positive emotion dissociation, social connectedness, and psychological functioning. Journal of Personality and Social Psychology, 100(4), 738–748. https://doi.org/10.1037/a0022410

    Article  Google Scholar 

  • Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. Sluyter (Eds.), Emotional development and emotional intelligence: Implications for educators (pp. 3–31). New York, NY: Basic Books.

    Google Scholar 

  • Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 15(3), 197–215. https://psycnet.apa.org/doi/10.1207/s15327965pli1503_02

    Article  Google Scholar 

  • Messenger, J. C., & Gschwind, L. (2016). Three generations of telework: New ICTs and the (R)evolution from home office to virtual office. New Technology, Work and Employment, 31(3), 195–208. https://doi.org/10.1111/ntwe.12073

    Article  Google Scholar 

  • Moradi, A., Pishva, N., Ehsan, H. B., Hadadi, P., & Pouladi, F. (2011). The relationship between coping strategies and emotional intelligence. Procedia-Social and Behavioral Sciences, 30(1), 748–751. https://doi.org/10.1016/j.sbspro.2011.10.146

    Article  Google Scholar 

  • Natti, R., & Dana, S. (2015). Positive criminology. New York, NY: Routledge.

    Google Scholar 

  • Oosthuizen, J. H. (2017, March 15). The determinants of Fourth Industrial Revolution leadership dexterity: A proposed framework for 4IR-intelligence and subsequent 4IR leadership development [Paper presentation]. 4th International Conference on Responsible Leadership, Johannesburg, South Africa.

    Google Scholar 

  • Oren, L., & Levin, L. (2017). Work-family conflict/enrichment: The role of personal resources. International Journal of Manpower, 38(8), 1102–1113. https://doi.org/10.1108/IJM-06-2014-0135

    Article  Google Scholar 

  • Park, K. H., Kim, D., Kim, S. K., Yi, Y. H., Jeong, J. H., Chae, J., et al. (2015). The relationship between empathy, stress and social support among medical students. International Journal of Medical Education, 6, 103–108. https://doi.org/10.5116/ijme.55e6.0d44

    Article  Google Scholar 

  • Perugini, M., & Bagozzi, R. P. (2001). The role of desires and anticipated emotions in goal-directed behaviours: Broadening and deepening the theory of planned behaviour. British Journal of Social Psychology, 40, 79–98. https://doi.org/10.1348/014466601164704

    Article  Google Scholar 

  • Petty, M. (2020). Technology and wellbeing in the 2020 workplace. Littlefish Managed IT services: https://cdn2.hubspot.net/hubfs/1907421/Littlefish_Technology_&_Wellbeing_Report_October_2019_WEB.pdf

  • Pluut, H., Ilies, R., Curşeu, P. L., & Liu, Y. (2018). Social support at work and at home: Dual-buffering effects in the work-family conflict process. Organizational Behavior and Human Decision Processes, 146, 1–13. https://psycnet.apa.org/doi/10.1016/j.obhdp.2018.02.001

    Article  Google Scholar 

  • Rahim, N. B. (2019). The effect of work-family conflict towards job satisfaction and emotional well-being: Problem-focused coping as mediator. Jurnal Pengurusan, 57, 1–16. http://ejournal.ukm.my/pengurusan/article/view/29116

    Google Scholar 

  • Rahimi, M., & Karkami, F. H. (2015). The role of teachers’ classroom discipline in their teaching effectiveness and students’ language learning motivation and achievement: A path method. Iranian Journal of Language Teaching Research, 3(1), 57–82. https://eric.ed.gov/?id=EJ1127336

    Google Scholar 

  • Ryan, R. M., & Deci, E. L. (2001). On happiness and human potentials: A review of research on hedonic and eudaimonic well-being. Annual Review of Psychology, 52, 141–166. https://doi.org/10.1146/annurev.psych.52.1.141

    Article  Google Scholar 

  • Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185–211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG

    Article  Google Scholar 

  • Schutte, N. S. (2014). Social environment context of trait emotional intelligence. Journal of Human Behaviour in the Social Environment, 24(7), 741–750. https://doi.org/10.1080/10911359.2013.866065

    Article  Google Scholar 

  • Schutte, N. S., & Loi, N. M. (2014). Connections between emotional intelligence and workplace flourishing. Personality and Individual Differences, 66, 134–139. https://doi.org/10.1016/j.paid.2014.03.031

    Article  Google Scholar 

  • Schwab, K. (2016). The fourth industrial revolution. Geneva, Switzerland: World Economic Forum.

    Google Scholar 

  • Sharma, S., & Parmar, J. S. (2015). Social support and its relationship to work-life balance – A study of medical professionals in government hospitals of Himachal Pradesh. Productivity, 56(1), 56–66.

    Google Scholar 

  • Shylaja, P., & Prasad, C. (2017). Emotional intelligence and work life balance. Journal of Business and Management, 19(5), 18–21. https://doi.org/10.9790/487X-1905051821

    Article  Google Scholar 

  • Sims, T., Hogan, C. L., & Carstensen, L. L. (2015). Selectivity as an emotional regulation strategy: Lessons from older adults. Current Opinion in Psychology, 3, 80–84. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4405796/

    Article  Google Scholar 

  • Sirgy, M. J., & Lee, D.-J. (2018). Work-life balance: An integrative review. Applied Research Quality Life, 13, 229–254. https://doi.org/10.1007/s11482-017-9509-8

    Article  Google Scholar 

  • Sirgy, M. J., Lee, D.-L., Park, S., Joshanloo, M., & Kim, M. (2019). Work-family spillover and subjective well-being: The moderating role of coping strategies. Journal of Happiness Studies.https://doi.org/10.1007/s10902-019-00205-8

  • Tan, S. K., & Rajah, S. (2019). Evoking work motivation in Industry 4.0. SAGE Open, 9(4), 1–7. https://doi.org/10.1177/2158244019885132

    Article  Google Scholar 

  • ten Brummelhuis, L. L., & Bakker, A. B. (2012). A resource perspective on the work-home interface: The work-home resource model. American Psychologist, 67(7), 545–556. https://doi.org/10.1037/a0027974

    Article  Google Scholar 

  • Tripathi, P., & Kohli, N. (2017). Emotional intelligence as a predictor of employees’ general health. Indian Journal of Health and Wellbeing, 8(4), 263–267.

    Google Scholar 

  • Uys, M. (2013). Towards the development of a coping model for the well-being of patients with transverse myelitis. Unpublished doctoral thesis. Pretoria, South Africa: University of Pretoria.

    Google Scholar 

  • Veldsman, D., Benade, C., & Rossouw, P. (2019). Thriving and flourishing into the future: An ecosystems approach to building sustainable organisations. In M. Coetzee (Ed.), Thriving in digital workspaces: Emerging issues for research and practice (pp. 41–60). Springer. https://doi.org/10.1007/978-3-030-24463-7

  • Vuori, V., Helander, N., & Okkonen, J. (2018). Digitization in knowledge work: The dream of enhanced performance. Cognition, Technology & Work, 21(2), 237–252. https://doi.org/10.1007/s10111-018-0501-3

    Article  Google Scholar 

  • Watanabe, M., & Falci, C. (2017). Workplace faculty friendships and work-family culture. Innovative Higher Education, 42(2), 113–125. https://doi.org/10.1007/s10755-016-9373-8

    Article  Google Scholar 

  • Wilkinson, A., Bowen, L., Gustavsson, E., Håkansson, S., Littleton, N., McCormick, J., Thompson, M., & Mulligan, H. (2019). Maintenance and development of social connection by people with long-term conditions: A qualitative study. International Journal of Environmental Research and Public Health, 16(11), pii: E1875. https://pubmed.ncbi.nlm.nih.gov/31141893/

  • Yoon, S., Yoon, M., Kong, H., & Yoo, S.-K. (2019, August 8–11). A meta-analysis of social support and work-family conflict and enrichment in Korea [Paper presentation]. 2019 American Psychological Association Annual Convention, Chicago, IL, United States.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Human Resource Management, University of South Africa, Gauteng, South Africa

    Melissa du Plessis

Authors
  1. Melissa du Plessis
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Melissa du Plessis .

Editor information

Editors and Affiliations

  1. Department of Human Resource Management, University of South Africa, Gauteng, South Africa

    Nadia Ferreira  & Ingrid L. Potgieter  & 

  2. Department of Industrial and Organisational Psychology, University of South Africa, Gauteng, South Africa

    Melinde Coetzee

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

du Plessis, M. (2021). Enhancing Psychological Wellbeing in Industry 4.0: The Relationship Between Emotional Intelligence, Social Connectedness, Work-Life Balance and Positive Coping Behaviour. In: Ferreira, N., Potgieter, I.L., Coetzee, M. (eds) Agile Coping in the Digital Workplace. Springer, Cham. https://doi.org/10.1007/978-3-030-70228-1_6

Download citation

Publish with us

Policies and ethics

Search

Navigation