Abstract
In this chapter text mining approach for emergency calls management systems is investigated. A data mining approach of emergency calls classification based on the machine learning decision tree method was proposed. As an input dataset for model building the data with 1.6 million textual emergency events descriptions was taken. Approbation results, finally, led to the conclusion that high effectiveness and a possibility of practical use in the emergency calls management information systems.
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Sabitov, A., Minnikhanov, R., Dagaeva, M., Katasev, A., Asliamov, T. (2021). Text Classification in Emergency Calls Management Systems. In: Kravets, A.G., Bolshakov, A.A., Shcherbakov, M.V. (eds) Cyber-Physical Systems. Studies in Systems, Decision and Control, vol 350. Springer, Cham. https://doi.org/10.1007/978-3-030-67892-0_17
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