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Enhancement of the e-Invoicing Systems by Increasing the Efficiency of Workflows via Disruptive Technologies

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Electronic Governance and Open Society: Challenges in Eurasia (EGOSE 2020)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1349))

Abstract

E-invoicing is a rapidly growing e-service in Europe as well as in the world. It is identified as a substantially significant element in progressing towards the goals of ‘Digital Economy’ in the European Union. This paper focuses on identifying inefficiencies in e-invoicing systems currently in use and the opportunities to apply emerging technologies such as artificial intelligence and robotic process automation, in order to increase efficiency and level of automatization. The study incorporates expert opinions and users’ perceptions in e-invoicing systems on the status quo and the necessities for higher automation. We focus on e-invoicing systems in the Baltic region consisting of the countries Estonia, Latvia and Lithuania. Based on the conducted research, the drawbacks in e-invoicing systems were identified related to operational, technological and information security-related. Furthermore, the automation opportunities and general requirements for automation were identified. The functionalities that can be improved are discovered as well discussed in this paper and the advantages of using emerging technologies in the context are explained. Based on research outcomes we propose a conceptual e-invoicing ecosystem and present recommendations for its application along the future work needed in that field.

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References

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Author information

Authors and Affiliations

  1. Tallinn University of Technology, Akadeemia tee 15a, 12618, Tallinn, Estonia

    Hiruni Gunaratne & Ingrid Pappel

Authors
  1. Hiruni Gunaratne
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  2. Ingrid Pappel
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Corresponding author

Correspondence to Hiruni Gunaratne .

Editor information

Editors and Affiliations

  1. eGovernance Center, ITMO University, St. Petersburg, Russia

    Andrei Chugunov

  2. North-West Institute of Management, Russian Academy of National Economy and Public Administration (RANEPA), St. Petersburg, Russia

    Igor Khodachek

  3. eGovernance Center, ITMO University, St. Petersburg, Russia

    Yuri Misnikov

  4. eGovernance Center, ITMO University, St. Petersburg, Russia

    Dmitrii Trutnev

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Gunaratne, H., Pappel, I. (2020). Enhancement of the e-Invoicing Systems by Increasing the Efficiency of Workflows via Disruptive Technologies. In: Chugunov, A., Khodachek, I., Misnikov, Y., Trutnev, D. (eds) Electronic Governance and Open Society: Challenges in Eurasia. EGOSE 2020. Communications in Computer and Information Science, vol 1349. Springer, Cham. https://doi.org/10.1007/978-3-030-67238-6_5

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  • DOI: https://doi.org/10.1007/978-3-030-67238-6_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-67237-9

  • Online ISBN: 978-3-030-67238-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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