Abstract
Digital innovation (DI) profits from new IT opportunities to affect the internal and external interactions of organizations. This impact is also present on business process management (BPM), which is an important managerial approach, resulting in digital process innovation projects to acquire more reliable business processes for all stakeholders. While most studies focus on the innovation outcome of better serving end customers, this study takes the perspective of employees who are crucial agents for executing and digitalizing work. Based on a representative European dataset, we statistically investigated current work practices related to DI and BPM, and linked them to work satisfaction. Our classification presents five types of current digital-oriented work practices, which we translated into a gradual adoption model. Remarkably, the more advanced groups of digital workers also had a lower work satisfaction. We encourage organizations to launch efforts for affecting employees’ intrinsic and extrinsic motivation to help realize digital work more efficiently.
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Jafari, P., Van Looy, A. (2020). A Classification of Digital-Oriented Work Practices. In: Del RĂo Ortega, A., Leopold, H., Santoro, F.M. (eds) Business Process Management Workshops. BPM 2020. Lecture Notes in Business Information Processing, vol 397. Springer, Cham. https://doi.org/10.1007/978-3-030-66498-5_4
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