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E-Participation Mechanisms at Municipal Level in Saint-Petersburg: Expert Survey Results

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Digital Transformation and Global Society (DTGS 2020)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1242))

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Abstract

This paper presents the expert survey results on e-participation development at municipal level in Saint Petersburg. The research was based on the institutional approach. The institutional model of e-participation functioning showing 6 communication channels between government and citizens was used in the research design: portals of urban issues, e-receptions, participatory budgeting technologies, e-voting, crowdsourcing platforms, and personal visits. 50 experts from the city administration, municipalities, house and communal services companies, and subordinated institutions took part in the survey. The survey revealed the most frequently used channels for communicating with citizens: responses to citizens’ requests and applications at Governor’s e-reception and portal “Our Petersburg”. According to the survey, the most effective channels for applying for various problems and solving them are “Our Petersburg” portal, as well as personal appeals of citizens to government bodies. The research results could be of interest for the development of practical recommendations for the municipal administrations for e-participation activities organization.

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Acknowledgements

The study was performed with financial support by the grant from the Russian Foundation for Basic Research (project №19-311-90031): “E-participation in the city management: the case of Saint Petersburg”.

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Authors and Affiliations

  1. ITMO University, Saint Petersburg, Russia

    Lyudmila Vidiasova & Evgenii Vidiasov

Authors
  1. Lyudmila Vidiasova
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  2. Evgenii Vidiasov
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Correspondence to Lyudmila Vidiasova .

Editor information

Editors and Affiliations

  1. National Research University Higher School of Economics, St. Petersburg, Russia

    Daniel A. Alexandrov

  2. ITMO University, St. Petersburg, Russia

    Alexander V. Boukhanovsky

  3. ITMO University, St. Petersburg, Russia

    Andrei V. Chugunov

  4. National Research University Higher School of Economics, St. Petersburg, Russia

    Yury Kabanov

  5. National Research University Higher School of Economics, St. Petersburg, Russia

    Olessia Koltsova

  6. National Research University Higher School of Economics, St. Petersburg, Russia

    Ilya Musabirov

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Vidiasova, L., Vidiasov, E. (2020). E-Participation Mechanisms at Municipal Level in Saint-Petersburg: Expert Survey Results. In: Alexandrov, D.A., Boukhanovsky, A.V., Chugunov, A.V., Kabanov, Y., Koltsova, O., Musabirov, I. (eds) Digital Transformation and Global Society. DTGS 2020. Communications in Computer and Information Science, vol 1242. Springer, Cham. https://doi.org/10.1007/978-3-030-65218-0_22

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  • DOI: https://doi.org/10.1007/978-3-030-65218-0_22

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-65217-3

  • Online ISBN: 978-3-030-65218-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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