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Sustainability in Logistics Systems and Its Impact on the Level of Services Definition: An Exploratory Analysis Using Structural Equation Modeling

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Industrial Engineering and Operations Management (IJCIEOM 2020)

Part of the book series: Springer Proceedings in Mathematics & Statistics ((PROMS,volume 337))

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Abstract

This article aims to systematize conceptual foundations about the relationship between green logistics, sustainable logistics, logistics systems and levels of services offered to customers; and to verify if the use of sustainable practices in logistics systems is positively related to the insertion of sustainable guidelines in definition of level of services offered to customers. The methodological procedures consisted of 5 stages: literature review; definition of activities belonging to the logistical systems to be analyzed; elaboration of a theoretical model to be validated; data collection through a survey with professionals specialized in management of logistical systems and sustainability, and; validation of the proposed model via Structural Equation Modeling. The results show that, in general, when companies contemplate sustainable practices in their logistics activities, they tend to consider sustainable characteristics to define level of services offered to their customers. It can be concluded that the findings of this study have several managerial implications: attention is drawn to the synergistic behavior between use of sustainable practices in logistics systems and level of services offered to customers definition; thus, managers interested in improving the sustainable performance of services offered by their companies must implement sustainable practices in each logistical activity developed by the organization; in addition, they also need to implement these practices synergistically throughout logistics activities, to generate a sustainable logistics system.

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Funding

This research was funded by Universidade do Estado do Pará—UEPA—Brazil, grant number 626/18; Conselho Nacional de Desenvolvimento Científico e Tecnológico—CNPq—Brazil, grant number 307536/2018-1; and Coordenação de Aperfeiçoamento de Pessoal de Nível Superior—Brasil (CAPES)—Finance Code 001, under process 88887.464433/2019-00.

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Authors and Affiliations

  1. University of Campinas, Mendeleyev Street, Campinas, Brazil

    Vitor William Batista Martins, Rosley Anhlon & Izabela Simon Rampasso

  2. State University of Pará, Eneas Pinheiro Street, Belém, Brazil

    Vitor William Batista Martins & André Cristiano Silva Melo

  3. University of Campinas, Bertrand Russell Avenue, Campinas, Brazil

    Dirceu da Silva

Authors
  1. Vitor William Batista Martins
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  2. Rosley Anhlon
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  3. Izabela Simon Rampasso
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  4. Dirceu da Silva
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  5. André Cristiano Silva Melo
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Corresponding author

Correspondence to Vitor William Batista Martins .

Editor information

Editors and Affiliations

  1. Industrial Engineering Department, Pontifical Catholic University of Rio de Janeiro, Rio de Janeiro, Brazil

    Antônio Márcio Tavares Thomé

  2. Engenharia de Produção, Federal Center for Technological Education, Rio de Janeiro, Brazil

    Rafael Garcia Barbastefano

  3. Departamento de Engenharia Industrial, Pontifical Catholic University of Rio de Janeiro, Rio de Janeiro, Brazil

    Luiz Felipe Scavarda

  4. DEGEIT and GOVCOPP, University of Aveiro, Aveiro, Portugal

    João Carlos Gonçalves dos Reis

  5. DEGEIT and GOVCOPP, University of Aveiro, Aveiro, Portugal

    Marlene Paula Castro Amorim

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Martins, V.W.B., Anhlon, R., Rampasso, I.S., da Silva, D., Melo, A.C.S. (2020). Sustainability in Logistics Systems and Its Impact on the Level of Services Definition: An Exploratory Analysis Using Structural Equation Modeling. In: Thomé, A.M.T., Barbastefano, R.G., Scavarda, L.F., dos Reis, J.C.G., Amorim, M.P.C. (eds) Industrial Engineering and Operations Management. IJCIEOM 2020. Springer Proceedings in Mathematics & Statistics, vol 337. Springer, Cham. https://doi.org/10.1007/978-3-030-56920-4_11

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