Abstract
Collaboration is frequently used both in literature and in practice as a sustainability and survival strategy for SMEs. In this study, we propose an ICT Platform to support SME Collaboration in discrete complex manufacturing industries. The proposed ICT Platform is defined by a conceptual platform and functional and process flows. Initially an SME network vision is set with three dimensions; sustainability, growth, and survival. And then, a Balanced Scorecard application has been performed to translate the SME network strategy to operational level ICT initiatives. Finally based on the guidance received from the literature and the established ICT initiatives, a set of ICT tools were created for the business model. These tools include a conceptual framework and the characterization of functional, informational and process flows to support the business model.
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Sadic, S., de Sousa, J.P., Crispim, J. (2020). ICT Platform Design for SME Collaboration. In: Mercier-Laurent, E. (eds) Artificial Intelligence for Knowledge Management. AI4KM 2018. IFIP Advances in Information and Communication Technology, vol 588. Springer, Cham. https://doi.org/10.1007/978-3-030-52903-1_3
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DOI: https://doi.org/10.1007/978-3-030-52903-1_3
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