Abstract
The adoption of a stakeholder engagement perspective when studying sustainability-oriented innovations in the public sector allows to appreciate how different groups of stakeholders may contribute to the creation of these innovations, and what are the channels and instruments through which it occurs. This study relies on the case of one such innovation implemented in the Northern Italian city of Milan—the Congestion Charge Zone (Area C)—to provide a better understanding of the dynamics which allow the innovative process to benefit from stakeholders’ contribution. The analysis suggests that Area C may in fact be seen as the result of a stakeholder co-creation process involving the main innovation promoter, Milan’s Municipality, and its internal and external stakeholders. Both types of stakeholders are found to be involved in a collaboration process that fosters knowledge mobilization and, in turn, is reinforced and fuelled by it.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Achterkamp MC, Vos JF (2006) A framework for making sense of sustainable innovation through stakeholder involvement. Int J Environ Technol Manag 6(6):525–538
Adams R, Bessant J, Jeanrenaud S, Overy P, Denyer D (2012) Innovating for sustainability: a systematic review of the body of knowledge. London/Montreal, Canada
Adams R, Jeanrenaud S, Bessant J, Denyer D, Overy P (2016) Sustainability-oriented innovation: a systematic review. Int J Manag Rev 18(2):180–205
AMAT (2016) Monitoraggio Area C. Emissioni atmosferiche da traffico in Area C. https://www.comune.milano.it/aree-tematiche/mobilita/area-c/area-c-motivazioni-e-risultati
AMAT (2018) Monitoraggio Area C. Sintesi risultati al 31 Dicembre 2017. Traffico e composizione del parco veicolare. https://www.comune.milano.it/aree-tematiche/mobilita/area-c/area-c-motivazioni-e-risultati
Ayuso S, Ángel Rodríguez M, Enric Ricart J (2006) Using stakeholder dialogue as a source for new ideas: a dynamic capability underlying sustainable innovation. Corp Gov Int J Bus Soc 6(4):475–490
Ayuso S, Ángel Rodríguez M, García-Castro R, Ángel Ariño M (2011) Does stakeholder engagement promote sustainable innovation orientation? Ind Manag Data Syst 111(9):1399–1417
Baldwin C, Von Hippel E (2011) Modeling a paradigm shift: from producer innovation to user and open collaborative innovation. Organ Sci 22(6):1399–1417
Bos-Brouwers HEJ (2010) Corporate sustainability and innovation in SMEs: evidence of themes and activities in practice. Bus Strateg Environ 19(7):417–435
Chesbrough HW (2003) Open innovation: the new imperative for creating and profiting from technology. Harvard Business Press, Cambridge, MA
Croci E, Ravazzi Douvan A (2016) Urban road pricing: a comparative study on the experiences of London, Stockholm and Milan. Working paper n.85. Working Paper Series - ISSN 1973-0381. IEFE - The Center for Research on Energy and Environmental Economics and Policy at Bocconi University
Desai VM (2018) Collaborative stakeholder engagement: an integration between theories of organizational legitimacy and learning. Acad Manag J 61(1):220–244
Freeman RE (1984) Strategic management: a stakeholder approach. Pitman, Boston, MA
Goodman J, Korsunova A, Halme M (2017) Our collaborative future: activities and roles of stakeholders in sustainability-oriented innovation. Bus Strateg Environ 26(6):731–753
Hall J, Vredenburg H (2003) The challenges of innovating for sustainable development. MIT Sloan Manag Rev 45(1):61–68
Hansen EG, Grosse-Dunker F, Reichwald R (2009) Sustainability innovation cube—a framework to evaluate sustainability-oriented innovations. Int J Innov Manag 13(04):683–713
Kazadi K, Lievens A, Mahr D (2016) Stakeholder co-creation during the innovation process: identifying capabilities for knowledge creation among multiple stakeholders. J Bus Res 69(2):525–540
Klewitz J, Hansen EG (2014) Sustainability-oriented innovation of SMEs: a systematic review. J Clean Prod 65:57–75
Koppenjan JFM, Klijn EH (2004) Managing uncertainties in networks. Routledge, London
Lee SM, Olson DL, Trimi S (2012) Co-innovation: convergenomics, collaboration, and co-creation for organizational values. Manag Decis 50(5):817–831
Luyet V, Schlaepfer R, Parlange MB, Buttler A (2012) A framework to implement stakeholder participation in environmental projects. J Environ Manag 111:213–219
Martens P (2006) Sustainability: science or fiction? Sustain Sci Pract Policy 2(1):36–41
Piller F, Ihl C, Vossen A (2011) Customer co-creation: open innovation with customers. In: Wittke V, Hanekop H (eds) New forms of collaborative innovation and production on the internet. Universitätsverlag Göttingen, Göttingen, pp 31–62
Schaltegger S, Lüdeke-Freund F, Hansen EG (2012) Business cases for sustainability: the role of business model innovation for corporate sustainability. Int J Innov Sustain Dev 6(2):95–119
Schaltegger S, Beckmann M, Hockerts K (2018) Collaborative entrepreneurship for sustainability. Creating solutions in light of the UN sustainable development goals. Int J Entrep Ventur 10(2):131–152
Sloan P (2009) Redefining stakeholder engagement: from control to collaboration. J Corp Citizsh 36:25–40
Sørensen E, Torfing J (2011) Enhancing collaborative innovation in the public sector. Adm Soc 43(8):842–868
Trivellato B, Mariani L, Martini M, Cavenago D (2019) Leading knowledge mobilization for public value: the case of the congestion charge zone (Area C) in Milan. Public Adm 97:311–324
van Zeijil-Rozema R, Corvers R, Kemp R, Martens P (2008) Governance for sustainable development: a framework. Sustain Dev 16(6):410–421
Verona G, Ravasi D (2003) Unbundling dynamic capabilities: an exploratory study on continuous product development. Ind Corp Chang 12:577–606
Von Hippel E (2009) Democratizing innovation: the evolving phenomenon of user innovation. Int J Innov Sci 1(1):29–40
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Trivellato, B., Carminati, M., Martini, M. (2020). Stakeholder Engagement as a Tool to Support Sustainability-Oriented Innovation in the Public Sector. In: Martini, M., Hölsgens, R., Popper, R. (eds) Governance and Management of Sustainable Innovation. Sustainability and Innovation. Springer, Cham. https://doi.org/10.1007/978-3-030-46750-0_6
Download citation
DOI: https://doi.org/10.1007/978-3-030-46750-0_6
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-46749-4
Online ISBN: 978-3-030-46750-0
eBook Packages: Business and ManagementBusiness and Management (R0)