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Contribution to the Development of an Instrument for Exploring Combined Impact of Quality Management and Knowledge Management on Innovation Performances

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Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM (IJCIEOM 2019)

Part of the book series: Lecture Notes on Multidisciplinary Industrial Engineering ((LNMUINEN))

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Abstract

In a rapidly changing business environment, innovation becomes one of the most relevant factor for the development of a company, as well as the key element for market competitiveness. Organisations strive to improve their innovation performances, by improving the quality of their processes, and with knowledge management. Some studies claim that knowledge management and quality management produce positive impact on organisational innovation, others point to the, shortcomings of quality management. Such contradictions still draws attention of academic community. The purpose of this study is to evidence on the nature of relationship between quality management, knowledge management and innovation performance. The aim of this paper is to present methodology and basic concepts of making an instrument (questionnaire) for examining observed impacts.

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Author information

Authors and Affiliations

  1. Faculty of Technical Sciences, University of Novi Sad, 21 000, Novi Sad, Serbia

    Marina Zizakov, Srdjan Vulanovic, Milan Delic, Violeta Vrhovac & Stana Vasic

Authors
  1. Marina Zizakov
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  2. Srdjan Vulanovic
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  3. Milan Delic
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  4. Violeta Vrhovac
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  5. Stana Vasic
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Corresponding author

Correspondence to Stana Vasic .

Editor information

Editors and Affiliations

  1. Faculty of Technical Sciences, University of Novi Sad, Novi Sad, Serbia

    Zoran Anisic

  2. Faculty of Technical Sciences, University of Novi Sad, Novi Sad, Serbia

    Bojan Lalic

  3. Faculty of Technical Sciences, University of Novi Sad, Novi Sad, Serbia

    Danijela Gracanin

Appendix

Appendix

Table 1. Proposal of questionnaire constructs and items for the concept - quality management [2, 18,19,20,21,22,23].
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Table 2. Proposal of questionnaire constructs and items for the concept - knowledge management [47, 48].
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Table 3. Proposal of questionnaire constructs and items for the construct - organisational innovation performance [5].
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Zizakov, M., Vulanovic, S., Delic, M., Vrhovac, V., Vasic, S. (2020). Contribution to the Development of an Instrument for Exploring Combined Impact of Quality Management and Knowledge Management on Innovation Performances. In: Anisic, Z., Lalic, B., Gracanin, D. (eds) Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM. IJCIEOM 2019. Lecture Notes on Multidisciplinary Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-030-43616-2_26

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  • DOI: https://doi.org/10.1007/978-3-030-43616-2_26

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