Abstract
This chapter aims to investigate the extent to which developing cross-cultural competencies in the hospitality industry through employee training leads to improved ability and motivation in providing good customer service and consequently competitive advantage for hotels. Although the previous literature shows evidence for this relationship, it is far from clear how far this applies to the UAE hospitality sector. The chapter suggests that cross-cultural training does have a positive and noticeable impact on the ability and motivation of individuals.
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Varlani, L. (2020). The Impact of Cross–Cultural Training on Employee Performance in the UAE Hospitality Industry. In: Pereira, V., Neal, M., Temouri, Y., Qureshi, W. (eds) Human Capital in the Middle East. Palgrave Studies in Global Human Capital Management. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-42211-0_2
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DOI: https://doi.org/10.1007/978-3-030-42211-0_2
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