Abstract
The issue of transforming public services is a pressing issue today. Moreover, it is precisely the interperson in the citizen-state relationship that is represented by public services that should have the highest priority. As a producer and provider of these services, the state should emphasize their qualitative shift. The citizen as a user and customer has to be an inspector and driving force to achieve this goal. For this reason, we have focused on the current status of public service issues in the Slovak Republic. We focused our attention on the results of the eGovernment evaluation, which are freely available in the EU databases. The important key was subjective attitude of the client using the services. Based on this, it is possible to carry out evaluations and modifications and thus point out both strengths and weaknesses. The results of the questionnaire investigation and common user opinions were helpfull in our research. Through analysis, exploration and comparison, we tried to bring the reader closer to the issue and to present a possible modification of the public service portfolio.
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Jakubčinová, M. (2020). A New Form of Public Services Intended for Citizens of the Slovak Republic. In: Antipova, T., Rocha, Á. (eds) Digital Science 2019. DSIC 2019. Advances in Intelligent Systems and Computing, vol 1114. Springer, Cham. https://doi.org/10.1007/978-3-030-37737-3_39
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