Abstract
Today, the new system of hospital governance is requiring healthcare institutions to build and develop new managerial, financial and societal skills outside their public service missions.
It is within this context that information technologies appear to be a key element to support the changes and difficulties in this sector. Information technology is seen as a potential panacea for health-care organizations to reduce the pressure and to improve services ability in response to increased demand.
The implementation of the healthcare information system is challenging and critically reliant on organizational, structural, technological and human factors to succeed. In this perspective, the authors of this article have chosen to work on the organizational and structural side of the healthcare organizations since it is the first cornerstone that affect the implementation of healthcare information systems.
The authors establish the research through efficient data sources in IEEE, Springer, Elsevier, Taylor and Francis, Sprouts, Google Books, and also used studies of experts of the domain from 1995 until 2019.
In this paper the authors have decided to go through a systematic method to analyze and to diagnostic the healthcare processes in Morocco taking into consideration previous articles and reports that have dealt with the same subject and an effective investigation towards health professionals.
The main objective of this paper is to define the real process of healthcare institution and to define a model that will be totally helpful to the conception and the evaluation of healthcare information system.
The results obtained are the result of a mapping that shows a positive functional and organizational impact, particularly in terms of designing a model that will be the basis for the functional design of a hospital information system.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Jabbar, S., Lahboube, F., Souissi, N., Roudies, O.: Optimisation de la cartographie des processus du système d’information de l’Hôpital Militaire d’Instruction Mohammed V. cairn.info
http://www.requa.fr/files/guide-processus-v-1-1394114926.pdf
Rebuge, Á., Ferreira, D.R.: Business process analysis in healthcare environments: a methodology based on process mining. Inf. syst. 37(2), 99–116 (2012)
Darnton, G., Darton, M.: Business Process Analysis. International Thompson Business Press, London (1997)
van der Aalst, W., Hofstede, A., Weske, M.: Business process management: a survey. In: van der Aalst, W., Weske, M. (eds.) Business process management. Lecture Notes in Computer Science, vol. 2678, pp. 1–12. Springer, Heidelberg (2003)
Weske, M., van der Aalst, W.M.P., Verbeek, H.M.W.: Advances in business process management. Data Knowl. Eng. 50(1), 1–8 (2004)
Wager, K.A., Lee, F.W., Glaser, J.P.: Health care Information Systems: A Practical Approach for Health Care Management. John Wiley & Sons, Hoboken (2017)
Bagayoko, C.: Mise en place d’un système d’information hospitalier en Afrique francophone: cinz@n, étude et validation du modèle au Mali (2010). theses.fr
Fourcade, A., Ricour, L., Garnerin, P., Hergon, E.: Guide pour la mise en place d’une démarche qualité à l’hôpital. Assistance Publique Hôpitaux de Paris, Paris (1995)
Sittig, D.F., Singh, H.: A new socio-technical model for studying health information technology in complex adaptive healthcare systems. In: Patel, V., Kannampallil, T., Kaufman, D. (eds.) Cognitive Informatics for Biomedicine. Health Informatics, pp. 59–80. Springer, Cham (2015)
van Der Aalst, W., Reijers, H., Weijters, A., Van Dongen, B., Alvesde Medeiros, A., Song, M., Verbeek, H.: Business process mining: an industrial application. Inf. Syst. 32(5), 713–732 (2007)
Rodrigues, J.: Health Information Systems: Concepts, Methodologies, Tools, and Applications, pp. 35–64. Medical Information Science Reference, Hershey (2010)
Lahboube, F., Roudiès, O., Souissi, N.: Approche multidimensionnelle de modélisation des processus dans un environnement hospitalier, actes de la 8e conférence francophone en Gestion et Ingénierie Systèmes Hospitaliers GISEH, , Casablanca, Maroc, 11–13 juillet 2016
ANAP: Audit des systèmes d’information hospitaliers auprès d’établissements représentatifs, Mars 2014
CDESÉ DE SANTÉ - Méthode d’amélioration de la qualité 2014 - has-sante.fr. Le patient-traceur en établissement de santé
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Ahmed, K., Noufal, S., Hamid, A. (2020). A Controlled and Complete Mapping of Care Processes Towards a Digital Clinic. In: Ezziyyani, M. (eds) Advanced Intelligent Systems for Sustainable Development (AI2SD’2019). AI2SD 2019. Advances in Intelligent Systems and Computing, vol 1103. Springer, Cham. https://doi.org/10.1007/978-3-030-36664-3_1
Download citation
DOI: https://doi.org/10.1007/978-3-030-36664-3_1
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-36663-6
Online ISBN: 978-3-030-36664-3
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)