Abstract
This chapter gives an introduction into the topic of benchmarking, by presenting the modules, ranges, phases and different types of benchmarking. Furthermore, the two commonly used methods, “process step” and “cost benchmarking”, are introduced. In addition, the advantages and disadvantages of benchmarking, as well as the interpretation of the results in order to achieve the greatest possible benefit, are described. Two examples of Facility Services (FS) at Swiss hospitals are shown as practical examples.
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Schaad, K., Hofer, S. (2020). Benchmarking. In: Redlein, A. (eds) Modern Facility and Workplace Management. Classroom Companion: Business. Springer, Cham. https://doi.org/10.1007/978-3-030-35314-8_4
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