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Conflict Mediation at School: Literature Review with webQDA®

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Computer Supported Qualitative Research (WCQR 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1068))

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Abstract

School mediation, as a socio-educational intervention strategy, has deserved the attention of schools, as well as academia that seeks to recognize its advantages and potentials at the personal, interpersonal and organizational levels. With this article, one intends to present a study that starts from the following research question: How does conflict mediation in the school context emerge in studies in Educational Sciences published in the EBSCOhost and Scopus databases? This research followed the Cronin, Ryan and Coughlan Protocol (2008) and was performed using a systematic literature review supported by the webQDA® software, which allowed the construction of a more systematized conceptual framework on this theme. It has been found that mediation has been affirmed in the studies that analyze and evaluate, with scientific accuracy, the social phenomenon of conflict, the intervention methodology of mediation and the construction of a citizen coexistence, as socio-educational constructs of the school, that (still) seeks answers to deal with the challenges of “mass schooling” in increasingly multi-intercultural societies.

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Authors and Affiliations

  1. Lusófona University of Porto and Research Centre for Education and Development (CeIED), Universidade Lusófona de Humanidades e Tecnologias (ULHT), IMULP, Lisbon, Portugal

    Elisabete Pinto da Costa & Susana Oliveira Sá

  2. Institute of Higher Studies de Fafe (IESF) and Interdisciplinary Research Centre for Education and Development (CeIED), Universidade Lusófona de Humanidades e Tecnologias (ULHT), Lisbon, Portugal

    Elisabete Pinto da Costa & Susana Oliveira Sá

Authors
  1. Elisabete Pinto da Costa
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  2. Susana Oliveira Sá
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Corresponding authors

Correspondence to Elisabete Pinto da Costa or Susana Oliveira Sá .

Editor information

Editors and Affiliations

  1. Department of Education and Psychology, Research Center on Didactics and Technology in Education of Trainers (CIDTFF), Ludomedia and University of Aveiro, Aveiro, Portugal

    António Pedro Costa

  2. Faculty of Engineering, Artificial Intelligence and Computer Science Laboratory (LIACC), University of Porto, Porto, Portugal

    Luís Paulo Reis

  3. Department of Education and Psychology, Research Center on Didactics and Technology in Education of Trainers (CIDTFF), University of Aveiro, Aveiro, Portugal

    António Moreira

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da Costa, E.P., Sá, S.O. (2020). Conflict Mediation at School: Literature Review with webQDA®. In: Costa, A., Reis, L., Moreira, A. (eds) Computer Supported Qualitative Research. WCQR 2019. Advances in Intelligent Systems and Computing, vol 1068. Springer, Cham. https://doi.org/10.1007/978-3-030-31787-4_9

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