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Usability and Accessibility Testing: A Study on Public Sector and Government Websites of Bangladesh

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Proceedings of ICETIT 2019

Part of the book series: Lecture Notes in Electrical Engineering ((LNEE,volume 605))

Abstract

People around the world use the information and avail services from government websites, thus the usability and accessibility of these websites are few of the main concerns for digital literacy of e-government system. The main objective of this study is to find out the usability and accessibility including broken links of the public sector and government websites of Bangladesh. Data was collected from 140 government web pages which are openly accessible for people of Bangladesh. Then data was analyzed by different online tools; usability and accessibility were tested by Web Site Optimization Tool, IDI Web Accessibility Checker along with 2bone Link Checker respectively. Results show that government websites have 37% usability error rate which was measured with respect to some attributes like HTML, CSS and Scripts. On the other hand, accessibility error rate for these websites are 92% where per website there are 5% of broken links. The demonstration of result concludes that the usability and accessibility of government web sites of Bangladesh is alarming and not optimized.

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Author information

Authors and Affiliations

  1. Department of Software Engineering, Daffodil International University, Dhaka, Bangladesh

    Madina Tul Jeba, Farzana Sadia, Tasnim Rahman, Kazi Md Istiyak Hossain & Touhid Bhuiyan

Authors
  1. Madina Tul Jeba
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  2. Farzana Sadia
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  3. Tasnim Rahman
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  4. Kazi Md Istiyak Hossain
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  5. Touhid Bhuiyan
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Corresponding author

Correspondence to Madina Tul Jeba .

Editor information

Editors and Affiliations

  1. Department of Computer Science and Engineering, Jaypee University of Information Technology, Kandaghat, India

    Pradeep Kumar Singh

  2. Department of Electrical Engineering, IIT Delhi, Delhi, Delhi, India

    Bijaya Ketan Panigrahi

  3. School of Computer and Information Sciences, University of Hyderabad, Hyderabad, Telangana, India

    Nagender Kumar Suryadevara

  4. Institute of Information Technology and Management, Delhi, Delhi, India

    Sudhir Kumar Sharma

  5. USICT, GGSIPU, Delhi, Delhi, India

    Amit Prakash Singh

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Jeba, M.T., Sadia, F., Rahman, T., Hossain, K.M.I., Bhuiyan, T. (2020). Usability and Accessibility Testing: A Study on Public Sector and Government Websites of Bangladesh. In: Singh, P., Panigrahi, B., Suryadevara, N., Sharma, S., Singh, A. (eds) Proceedings of ICETIT 2019. Lecture Notes in Electrical Engineering, vol 605. Springer, Cham. https://doi.org/10.1007/978-3-030-30577-2_59

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